Please Post 7/28 Bug Reports HERE [merged]

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Please post reports and concerns about the 28 July build in this thread.

Having this one main bug report thread will help the team track bugs and get attention on them as quickly as possible. Consider this the “One thread to rule them all” in this case.

Thanks for your reports!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

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Posted by: Severino.3604

Severino.3604

I just finished S2 Ep4 and the Pale Tree vision cutscene didn’t play. There was a black screen with her dialogue ending with “I’m fading” and then nothing until it brought me back to the game.

I then went back and realised that there was supposed to be a cutscene in Ep2 after entering Omadd’s machine, although I remember seeing a closeup of my char tumbling through space before dumping me back to the game.

I had to watch them on youtube. This is incredibly immersion breaking and really detracts from the story. I’ve tried verifying the game files, but I won’t be able to see if it works until I play through the story again. Not sure what else I can do to make sure I don’t miss cutscenes in the future. I almost don’t want to play the rest of S2 knowing I might not get the full experience.

Edit: Changes title to S2 cutscenes, since the intro cutscenes played fine.

Edit2: Must be prerendered cut scenes only. Any suggestions at all?

Edit3: Yep, only pre-rendered cutscenes. The end of S2 cutscene didn’t play, just a black screen, no audio, but it did have the subtitles playing. Do I have to redownload the entire client for this? Please someone respond.

(edited by Severino.3604)

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Posted by: Severino.3604

Severino.3604

The new Lion’s Arch cutscene didn’t play either… I’m missing out on awesome cutscenes. What can I do?

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Posted by: BlueOrchid.5374

BlueOrchid.5374

I also have the same problem and I don’t know how to fix it.

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Posted by: hoewhoew.4619

hoewhoew.4619

Same issue here

Guardians of the Silver Dragons – Piken Square

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Posted by: hoewhoew.4619

hoewhoew.4619

this still doesn’t seem to be working for me. I can’t see certain cutscenes from the Living Story S2, the video that pops up for the new Lion’s Arch neither for Marjory’s journal or the Zephyr Sanctum Model.

Does anyone have an idea on how to fix this?

Guardians of the Silver Dragons – Piken Square

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Posted by: hoewhoew.4619

hoewhoew.4619

this still doesn’t seem to be working for me. I can’t see certain cutscenes from the Living Story S2, the video that pops up for the new Lion’s Arch neither for Marjory’s journal or the Zephyr Sanctum Model.

Does anyone have an idea on how to fix this?

Guardians of the Silver Dragons – Piken Square

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Posted by: Severino.3604

Severino.3604

Yeah, I sure won’t be buying the expansion if I can’t even watch the cutscenes. I don’t know what the hell is going on in the story right now, and I normally play games for the story

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Posted by: hoewhoew.4619

hoewhoew.4619

Yeah well, I already pre-purchased and don’t regret it but I’d really like this to be fixed. There doesn’t seem to be a lot of people suffering from this though…

Guardians of the Silver Dragons – Piken Square

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Posted by: Bikazig.2496

Bikazig.2496

So I decided to finish my Mesmers Personal story and it seems I’m stuck. Since the Personal Story was fixed it seems My Mesmer is unable to continue his story for some reason it wont progress for him. It shows he did the first step in Reforming the pack but thats it. Is there any ways to fix it?

Attachments:

Stormbluff Isle
Zarlk level 80 Ranger
Descendants of Honor [DH]

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Posted by: Avdima.3456

Avdima.3456

Unrelenting Strikes trait doesn’t want to trigger itself when i use two pistols as a Thief, but it works for sword and dagger combination.

I am surprised I didn’t found anything about this issue, like it’s something only I have.

On top of that, I think that No Quarter trait gives too little Ferocity, only around 100 points, while the tooltip states it’s 250. Probably it scales with level, so no biggie, just messed up tooltip. I am more concerned with a trait that is not working and I can’t even swap it for something else (because it’s a minor trait).

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Posted by: EremiteAngel.9765

EremiteAngel.9765

i seem not be able to apply staff mark effects like chill and fear on enemies who are blocking

like

ranger GS 5
guardian shelter healing
warrior shield block

not working on them

Scourge Demo Weekend Roaming Video:
https://www.youtube.com/watch?v=qsby6rYkxS8

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Posted by: Julenal.3907

Julenal.3907

Due to latest patch we cannot (at least) change specilization lines in PvE and WvW. (still testing other things)

GM of Finnish gaming community guild “Frozen Dawn” [FD] since GW2 announce
GW player of 14+kh and Passionate Mind Wracker since 2005

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Posted by: Enko.6123

Enko.6123

Your hero skills got reset and you can’t use them so the game probably thinks your trait lines aren’t unlocked. At least, your current selected trait lines still work as well as all your utitly skills.

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Posted by: Julenal.3907

Julenal.3907

Your hero skills got reset and you can’t use them so the game probably thinks your trait lines aren’t unlocked. At least, your current selected trait lines still work as well as all your utitly skills.

This is what I have gathered atm. SPvP lobby works, wonder where ANet makes their QA tests…

GM of Finnish gaming community guild “Frozen Dawn” [FD] since GW2 announce
GW player of 14+kh and Passionate Mind Wracker since 2005

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Posted by: LSSJPDude.1346

LSSJPDude.1346

All the S2 stories aswell as the achievements have been locked for me.
I have the option to buy the S2 story, even though i did them when they were released?
Same goes for the achievements of the story, all of them have been locked even though i have completed them all.

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Posted by: Endeavour.4206

Endeavour.4206

Same here. I was replaying season 2 to get the achievements but after the update it is all blocked (asks for 200 gems to unlock)

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Posted by: Harsekyugan.4672

Harsekyugan.4672

So, all training on my character has been reseted. But those 398 points from levelling were not refunded. Only 214 from 213 challenges + 1 krait obelisk remain on my character and that is not enough to retrain everything – I can change skills, but can not change specializations, so I am locked in my current build.

Attachments:

(edited by Harsekyugan.4672)

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Posted by: supermonken.6347

supermonken.6347

the new update have reset all my traits what shall i do and i cant train them Again

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Posted by: nipnduck.3729

nipnduck.3729

Hi guys, after new build, training seems to be broken.

Attachments:

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Posted by: Kenji.6031

Kenji.6031

Since the latest patch all of my traits have been erased, as in I do not have them any more, and all of my skill points are used from when I previously bought them.

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Posted by: Amicable Pugs.4503

Amicable Pugs.4503

If you turn Light Adaptation off and then relog or change map it’ll still stay on even tho you turned it off.
Please fix, it makes the game way too bright :/

(edited by Amicable Pugs.4503)

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Posted by: Iavra.8510

Iavra.8510

Yep, here too. My build still exists, so i probably have to play it until this is fixed since i don’t have enough points to retrait.

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Posted by: Koybe.5708

Koybe.5708

Same Here! No skills point after update, no refund!

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Posted by: Kenji.6031

Kenji.6031

Too elaborate, I previously had every trait on my guard unlocked, with around 1200 hero points to spare. I now have nothing unlocked and only 182 hero points.

(Sorry to double post.)

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Posted by: Sealreth.1425

Sealreth.1425

Still not good.

why not just add the entire player model like normal? so including under the skirt like in all to most other armors/outfits

and I do not have feet now

Attachments:

Sethy Alre [Main: Thief, 19 Characters] -
[TSP] The Shadow Phantoms – Guild master
Gunnar’s Hold

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Posted by: GonzoNeo.4965

GonzoNeo.4965

Same here, and all my collection were erased as well, i have 0/0 in all my collection, good patch xd

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Posted by: LunarNacht.8913

LunarNacht.8913

When I logged in the game after the last patch I lost all kind of stuff. My collections and PvP rewardtracks were reseted to nothing. Mailcarriers are missing too.

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Posted by: Koybe.5708

Koybe.5708

And also.. Lost all collection success!

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Posted by: Wibbs.3769

Wibbs.3769

Same thing here, plus reset collections and being locked out of living world even though it has already been unlocked. I presume it’s a problem with the update that just happened.

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Posted by: nottsgman.8206

nottsgman.8206

same here. all my achievements have been reset and locked too, including all the work I put into the luminescent skins (I had 1 pendant left to buy).

70 ‘mains’ and waiting for more slots
| 61 Asura | 5 Charr | 2 Norn | 1 Human | 1 Sylvari |

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Posted by: Raizen.4972

Raizen.4972

Same here. I also “lost” all silverwastes and drytop achievements (i have them all), all collections (i was almost finishing my luminescent set ), troll’s revenge jp, and god knows what more…

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Posted by: unicrash.6985

unicrash.6985

yup same here GG anet

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Posted by: tonny.7580

tonny.7580

dont forget SW finsist achiment and ap + hero points

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Posted by: Crustydog.9825

Crustydog.9825

My issue was the inability to get our HoM pets.

Well – IT IS FIXED.

Good on ya ANet.

(edited by Crustydog.9825)

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Posted by: Beaut.1689

Beaut.1689

Yep same here. Now I don’t have enough points to retrait. Lets hope this gets fixed quickly.

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Posted by: DarkAnubis.9304

DarkAnubis.9304

Same here, can’t switch trait lines either now.

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Posted by: Koybe.5708

Koybe.5708

And also… Lost all sPVP progress! What an update!

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Posted by: storm officer.1028

storm officer.1028

My main account has this trait problem, but alt account has it in order.

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Posted by: Nyta.4769

Nyta.4769

Ditto for me. :/ I still seem to have the AP from it, though.

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Posted by: Deph.5209

Deph.5209

All the S2 story locked for me too.

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Posted by: humfrid.2615

humfrid.2615

Actually – at least for me – everything is still unlocked (I can use all the skills and traits) BUT in the Hero Panel under Training it looks as if everything was locked and I needed to relearn it. Weird.

I also lost all of my collection achievement data.

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Posted by: Wayland.3528

Wayland.3528

TSIA.

All the collections are reset and locked. Dailies keep resetting.

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Posted by: Koybe.5708

Koybe.5708

Sorry, I forgot also lost all success from story journal…

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Posted by: tmorrow.5189

tmorrow.5189

Ditto here, I’ve lost ALL assigned points, I had 214 spare ponts for each of my characters and they are still unassigned but I don’t want to use them until my assigned points are returned to me.

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Posted by: Firestar The Archer.2406

Firestar The Archer.2406

Yep, same here. All my traits are gone with no hero points returned (I don’t have enough to get all my traits again) and all my collections are gone too.

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Posted by: kakumbien.8047

kakumbien.8047

i also have this problem. i hope they ll fix it immediately

Bone Horn (Charr Engineer)
Bone Fighter (Minionmaster Necro)
Kakumvale (Conditioner Necro)

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Posted by: supermonken.6347

supermonken.6347

and all my Collections are lost plz help

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Posted by: tmorrow.5189

tmorrow.5189

OMG my collection are all gone too! What a mistake.

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Posted by: humfrid.2615

humfrid.2615

Addendum/Correction: My currently equipped specializations in the Build panel work and so do all of the skills – even though they show up as not yet unlocked in the Training panel. However the specializations that I don’t have currently equipped show up as “not yet trained” in the Build panel