Guild Wars 2

Questions and Issues after purchased in the Upgrades category of the Gem Store “Path of Fire Preparation Pack”

8.12.2017 I purchased a “Path of Fire Preparation Pack” for 3500 Gems in the Upgrades category (Black Lion Company).
I received a letter to the games mail, which contained:
– Unbreakable Gathering Tools
– Bag Slot Expansion x2
– Black Lion Instant Level 80 Ticket
– Black Lion Chest Key x10
And one slot in the letter is empty. There was no Additional Character Slot.

1. I used the main character Bag Slot Expansion x2.
The Question, must be the extension per Additional slots for bags work for only one character from the account?
2. I used Black Lion Instant Level 80 Ticket without consequences by the main character of level 80. The ticket was used for nothing!
Issue: whether such a ticket can be used for a maximal level character.
3. After restarting the game, I found that 2 (TWO) Character Demo-Slots are available in the character selection window.
Issue: maybe one Character Demo-Slot should be available, and one Character Slot added to the account?
4. In the properties (Overview) of the account did not show any information after purchasing the “Path of Fire Preparation Pack”. Also did not receive information to the my e-mail about the purchase of the “Path of Fire Preparation Pack”.
This is strange, after all, after buying (but through a credit card) Guild Wars 2: Heart of Thorns half a year ago I received a letter with the code at once, now it’s not.

If any of these items are defects, please correct it.

If you had 6 slots when you purchased Heart of Thorns, it would have been because you purchased one of the editions that included a free character slot. You didn’t indicate you bought the Deluxe Edition.

If you now made another purchase that included another character slot, you would now be entitled to 7.

Again, you can contact the CS Team and discuss the issue with them.

Perhaps, you are confusing the Path of Fire Preparation Pack with the Path of Fire expansion, which you can not purchase in the Gem Store. You won’t get access to the expansion, Path of Fire, with any purchases in the Gem Store.

Good luck. =)

Im hoping I understood everything correctly.

1: additional bag slots are for one character only, one item, one slot.

2: That seems a mistake, and MAAAAYBE the ingame team can help you with that*. Obviously a lvl 80 character isnt gonna get higher, but I suppose you wanted the rewards for leveling up beyond lvl 80?That obviously wasnt the intention of the item. You might also want to read this, as there is a perma and ‘demo’ way of using it (and maybe you missed this item appearing?): https://wiki.guildwars2.com/wiki/Level-80_Boost

3: Everyone has two demo slots. Do keep in mind that extra char slots sometimes take up to 72hrs(?) to appear ingame.

4: The preparation pack is only an in-game upgrade, you can buy it multiple times, and no code is connected to that upgrade.

Forum can’t help you with this anyway, You need to submit a ticket if anything actually seems bug/faulty. *You need to go to https://help.guildwars2.com/hc/en-us and click on ‘submit a ticket’.

You can use the L80 Boost Ticket only if you have a free Shared Inventory Slot (or one with a L80 Boost occupying it).

https://wiki.guildwars2.com/wiki/Black_Lion_Instant_Level_80_Ticket

You can use a L80 Boost on a L80 character for the rewards only.

Gem Store purchases will not show up in ‘My Account’. You may see your purchases in History in the Gem Store panel in-game.

Bag slots are for 1 character only.

If you continue to have no additional Character Slot, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.

Good luck.

Thanks for the clarifications!

This morning only 1 (one) Demo was available to me, and now there are two.
I do not remember how many slots were on my account, now have 7, and I cannot find the information how many slots were added after purchase Heart of Thorns.

Therefore, a defect with which I should contact the support only with Black Lion Instant Level 80 Ticket.

No, paid accounts have 5 character slots standard. If your purchase included an extra character slot, you should have 6. Demo slots don’t count, as they will be removed at the end of the Beta Weekend(s).

When contacting the CS Team, you can discuss the missing character slot, and also ask to have your BL Instant L80 Ticket replaced.

Good luck.

Then there should be 8 slots.
Started playing on a free account, 2 slots.
Then I bought another +5 slots with Heart of Thorns (Deluxe), total, 7.
Now, for gems I bought an extension with one more slot.

Should be 8, thanks.

No. When you upgrade from Play4Free to a paid account, your character slots go from 2 to 5. A paid account, whether bought new or upgraded from Play4Free has 5 slots standard. Some purchases include an extra character slot. Then the account would have 6.

No, it is not, sorry.
I found a screenshot how I started to play Heart of Thorns.
Really, I had 6 slots.
And then bought the Living World Season 3 and 2 Complete Packs.

Thanks for the help too!