Seriously high ping since last patch (19th)
Not everyone is seeing the high ping. And although your latency might have started right after a recent patch, that doesn’t mean the update is the cause.
Your best bet to get ANet to work with you on this is to create a support ticket (3rd link on top left). Customer Service will ask you to run some diagnostics and help you figure out where the latency is occurring. It could be home, your ISP, ANet’s ISP, or anywhere in between. If it’s on their end, they’ll need those details to troubleshoot and/or work with their providers. If it’s closer to your end, you’ll want those details to work with your provider.
Not everyone is seeing the high ping. And although your latency might have started right after a recent patch, that doesn’t mean the update is the cause.
Your best bet to get ANet to work with you on this is to create a support ticket (3rd link on top left). Customer Service will ask you to run some diagnostics and help you figure out where the latency is occurring. It could be home, your ISP, ANet’s ISP, or anywhere in between. If it’s on their end, they’ll need those details to troubleshoot and/or work with their providers. If it’s closer to your end, you’ll want those details to work with your provider.
Ok thanks for the information!