Guild Wars 2

Hello,

I started a tournament on Friday (11/02/12) and it never started and it never ended. I (and everyone else in that tournament afaik) am stuck in the tournament. I can’t start a knew one and I can’t be invited.
Restarting does nothing. Changing character does nothing.

How do I resolve the issue?

I want to do tournaments with my guild this weekend and with the current bug I am unable to do so. Help would really be appreciated.

I’m in that group Lonederanger… And I am experiencing the same issues as you

The problem still persists as of 11/3/12. Even the server reset didn’t solve it.

pls take note of the clock

The same is happening to my rooster partners and me. We can’t join any tournament because the game thinks we are already playing one.

For us, pvpers, this bug is gamebreaking. We can’t play what we really enjoy

Searching in the forums someone had the same issue and explains it with many details:
https://forum-en.gw2archive.eu/forum/support/bugs/Tournament-Timeout-bug-fix-solution

Rerroll.9083:

Searching in the forums someone had the same issue and explains it with many details:
https://forum-en.gw2archive.eu/forum/support/bugs/Tournament-Timeout-bug-fix-solution

Hiya, yeah – that’s my post. I made a similar one in the Structured PvP section, which has actually been replied to. Here’s the link:

https://forum-en.gw2archive.eu/forum/pvp/pvp/Tournament-Timeout-bug-fix-solution/first#post625953

As I said there, it might be an idea for a mod to merge the threads or whatever, since they’re describing the same issue.

We’ve been stuck since yesterday morning as well in our roster. Please let me hear of if you find a solution with the support guys Tots!

Yeah, will keep you posted on the progress. As of now I havn’t gotten a response from the support guys, since I updated my ticket with the second Game Advisor test they had me run. That was 5 hours ago.

While the issue persists, I was wondering if any of you tried to change servers. I doubt that it can resolve the issue but I thought it could be worth a try.

Right, just got a response from the support team. They told me to update my graphics drivers, and to create a new account on my computer with admin privileges, then try to log in again and see if the problem persisted. Did it, but it didn’t fix anything at all.

I sorta already had the feeling it wouldn’t fix anything since everything points to the problem being on their end and not mine/ours…

I’ll keep you updated on the situation and what the support guys tell me to do…

@lonederanger – I have thought about it, but not tried it out – if you do and get results from it, please let me know.

I am reluctant to try because if I do, I might lose the ability to do WvW with my friends and if it doesn’t solve anything, I can do neither sPvP nor WvW with my friends.

@Tots: Thx for sharing your information.

If the support thinks, that creating a new account might do the trick, what would happen if you logged in from another computer? I don’t have the opportunity to do so, but someone else might try this.

@LoneDeragner: I believe it won’t help anything creating a new account or logging onto another computer.
I’m positive that the reason is connected to Arenanet and something went wrong when the 8 teams that now are stuck signed up for that cursed free tournament yesterday morning. I still haven’t heard from any support yet myself, and starting to think we might not be able to play until the next patch comes up if this problem persists, since nothing indicates that anybody including the devs, know how to fix it at the moment.

I don’t know anything about how the system works, but wouldn’t it be possible to program an absolute time limit for tournaments?

Time for another update. Recieved an email from the support guys 20 minutes ago.

This time I was asked to delete the local.dat file in my documents, and create a gw2 shortcut, where I should add “-repair” in the target line to turn the shortcut into a repair file. Did as requested. It had no effect.

Albeit a bit slowish on their responses to my emails, I appreciate the support teams efforts. I am still, however, getting the feeling they have no idea how to fix it. And it seems to me, they still feel like the issue is at my end – a continuously diminishing feeling in myself… It must be in their end, we must be lost in some weird purgatory in some login server or the like…

Will update again as soon as possible.

Next email requested me to send screenshots of the issue/problems… Which I did, now sitting here crossing my fingers they’ll have a GM log on to my client and see the problem for himself, so there’s no longer any doubt that the issue is with their servers…

I want to bump this thread! Currently it’s been over 2 days for me that I’m stuck in Roster and can’t leave nor join another. Any chance we can get some help on this matter since it’s preventing me from playing the game ?!

I feel you, Danto.

As of Sunday the problem still persists. One thing has changed, though: The “Go now” Button has disappeared and I am no longer receiving a tournament timeout error message.

Okay, the “Go now” button has reappeared after leaving the mists…

Recieved a new email from the dear support guys. They wanted me to try to leave the PvP zone, which several of us have done already to no avail….

I have asked them if it is not possible to manually kick us out of the tournament server or have a GM log on to our accounts to investigate for themselves, have also linked them these forum posts…

Am really hoping they fix this by today, since this bug may just be affecting me and you guys, but as ripples in the water, all of our tournament teams gets affected by the fact we cannot play with them as well… My team’s frustration and annoyance with this is beginning to equal mine.

Yeah exactly, this is really annoying not only for me, but for my team as well. QQ

I have to go out for a couple of hours, so I’ll be unable to make an update concerning my correspondance with the support team for a little while. During this time, could some of you guys make sure this thread gets some attention? Maybe facebook link it or on twitter or something? I mean, it’s fine that I am at least in contact with the support guys, but I wouldn’t mind some forum mod/dev or whatever reading this thread to speed up the process at bit.

I do think they support guys have abandoned the idea that it’s an issue on my end, my computer or setup… Rightfully so… This thread sorta proves this, along with the numerous tests I’ve done for them.

Bringing attention to the issue, and the fact it affects not just us, but our teams as well, may give them incentive to make this a priority.

For us it’s the main part of why we play the game, but in it self – it’s my understanding that tournaments in themselves are quite a big part of the actual game itself.

Tots.5846:

I have to go out for a couple of hours, so I’ll be unable to make an update concerning my correspondance with the support team for a little while. During this time, could some of you guys make sure this thread gets some attention? Maybe facebook link it or on twitter or something? I mean, it’s fine that I am at least in contact with the support guys, but I wouldn’t mind some forum mod/dev or whatever reading this thread to speed up the process at bit.

I do think they support guys have abandoned the idea that it’s an issue on my end, my computer or setup… Rightfully so… This thread sorta proves this, along with the numerous tests I’ve done for them.

Bringing attention to the issue, and the fact it affects not just us, but our teams as well, may give them incentive to make this a priority.

For us it’s the main part of why we play the game, but in it self – it’s my understanding that tournaments in themselves are quite a big part of the actual game itself.

I have not even gotten a reply from the support guys yet from my ticket – and it’s been 3 days which kinda frustrates me. It might not be a priority for them since it’s only 8 teams / 5×8 guys who have the issue at the moment. But as many of you say it’s gamebreaking for us since many of us only play tournaments in gw2 with our teams.

Just hope a dev sees this thread soon and replies us since it’s already been 3 days that 40 account haven’t been able to play tournaments.

Deffinitely a gamebreaking issue, i hope it gets some more attention

Can’t the devs just cancel the tournament?

I am now back, only to discover I havn’t gotten a response via email yet. This coupled with the feeling I get from re-reading the last email I got from the support team, makes me think that they don’t intend to investigate it much further to be honest.
They basicly said thank you for bringing this issue to our attention, and have you left the pvp area – which upon re-reading seems defeatist to. Almost as if they wont look into the problem since it’s on their end and not mine. And therefor attempt to suggest such a basic thing to me (tried by many of us) as leaving the PvP area simply because that request would take no more than 20 seconds on their part to conjure up. This is of course speculation and stems from utter frustration on my part, I’ll admit that. I’m just getting more and more frustrated by this, since it has already ruined 2 nights of tournaments for my entire team, and is likely to ruin a third.

@Tang – it might only be 40 players that we know of – more people may have or run into the same issue however, so I’d imagine this is something to prioritise because it is, as you said, gamebreaking… Not only for the 40 ppl, but for their regular teams as well, which brings that number up. If this sorta thing can happen to us, it can happen to anybody, which in return would bring the number of affected people up higher.

@LoneDeRanger – you should rename this thread to “Stuck in a tournament for over 53 hours”

Alright, I’m gonna attempt to summarize what has happened to us, and what has been done to resolve the issue we are experiencing.

TLDR: there is no TLDR, either read it or dont.

THE ISSUE AT HAND:

On friday about 9:30 am (brittish time) several people signed up for a free tournament. If all the people in this particular tournament experience the same as me and the guys in this thread, I do not know, but it’s more than likely the case.
The people who signed up for this tournament all got the pop to join for round 1. None of us got in. 90 seconds later we recieved 2 error messages. Trying to click the “join” or the “wait” button again resulted in the two same error messages. This rotation of the pop up and the error messages continues to happen, and has done so ever since. Every time we enter a new zone it happens, every time we log on it happens, leave the mist, whatever requires a zone change makes this happen.

Our PvP button (the 2 crossed swords in the top left corner) is permantly a frozen tournament icon, that says “Tournament in progress” whenever we hover over it.

Clicking the button brings up the PvP window, from which there is an option to “go now”, which is then followed by the two error messages approx 90 seconds later.

Clicking the “leave roster” does nothing.

Talking to the tournament NPC brings up the tournament window, but does not give an option to join a tournament.

This is basicly our problem. We cannot leave our current, bugged out tournament, which in return means we cannot start a new one.

WHAT I HAVE DONE TO SORT IT OUT ON MY OWN:

- Upon getting the first bugged pop up some 55 hours ago, I logged off, logged on and tried to enter a random hotjoin spvp, which has worked for me previously – I then got routed into the tournament by doing so – this did not work this time.
- I’ve tried leaving the roster
- I’ve tried joining a group of guildies and have them sign us up for a tournament
- I’ve moved all of my characters out of The Heart of the Mist (which all get the same pop-ups)
- I’ve deleted some characters
- I’ve created new ones (which all get the same issues)
- I’ve spent hours on the internet trying to find a solution on my own
- I’ve tried solutions to similar, but not identical error codes – this did not help.
- I have made an ingame bug report
- I have contacted the support guys via the webpage (I’ll return to this later)
- I have created two forum posts, in both the “Structure PvP” section and the “Game Bugs” section, which have not been responded to by any A-net employee. I am now solely posting in this thread, since it has some traffic, which I hope will draw some attention to the issue at hand.

THE SUPPORT GUYS + ME, AND WHAT WE HAVE DONE:

As far as I know, I am the only one with this issue that actually has contact with the support team, which is the main reason of me keeping a log on our progress on this thread. Hopefully this will benefit other people:

1. I was asked to run a GameAdvisor test – which I did.
2. I was then asked to run another one, after an MSCONFIG configuration, where I disabled all services (except the windows services).
3. I was told that I should update my graphics driver, which I did, and that I should create an extra account on my computer with admin privileges and try and log in from that account – I did these things. They didn’t work
4. I was asked to delete the “local.dat” file in my documents and create a GW2 shortcut, where in I should add " -repair" in the Target line – this would make said shortcut run a repair on my game. I did these things and they didn’t resolve the issue.
5. I was asked to submit screenshots of the issues, which I did.
6. The final email I got from the support guys (15 hours ago) basicly just said “thank you for bringing this issue to our attention – have you tried leaving the pvp area?” Which I then said yes to, followed by me more or less begging them to just “kick” the affected people from the bugged out tournament, or have a GM log on to our accounts and investigate. I have not recieved any email since I responded to that mail, which I did 8 hours ago.

Now, as I previously have said, I do appreciate them trying to rule out that the issue is with my client/computer/connection, but this has to have been ruled out by now – surely…

As to requesting the support guys to look at their end, I have done so multiple times, but I am not sure if they have or not, since no such information has been passed along to me. I am basically sitting here with a bugged out, broken account that cannot do what I bought this game for. Tournament/competitive PvP. And the fault does not lie with me, nor any of you guys experiencing the same issues.

This bug or whatever it is – is not only messing my tournament play up, but my entire team is also unable to play since I am not available to them. I am sure this corresponds to Tang’s, ReRoll’s, Danto’s, and LoneDeRanger’s teams as well… And for everyone else and their team mates in the same situation.

For me and my team, 2 tournament nights have been ruined, and now it looks like a third night in a row is ruined.

Can we please get this sorted out now, A-net. I think we can all agree that some form of communication from your end as to what you believe the issue is, when it will be resolved and that it is actually being worked on or not is in order. Sitting here having no idea, is simply not acceptable.

Since I’m too incompetent to link more than one screenshot in a single post, the following posts will consist of a small description and a picture, showing what the “bug” looks like:

1. the pop up

2. The first error message:

3. the second error message

4. The Tournament NPC

5. The PvP menu and roster which I can’t leave

Tots you are doing an amazing job. It’s something that had to be said.

Great job Tots! It’s been 3 full days now that I can’t play any tournaments whatsoever and this is affecting my team as well. I’ve sent multiple bug reports and emails without getting any replies yet. This has to stop!

I’m having the same issue as the people in this thread. Joined a random roster on friday morning, the tournament never started and since then I’m stuck exactly in the way Tots explained. I opened a ticket in-game, but after that I didn’t follow the developments because I’ve been away from home the entire weekend. I hoped to find the question solved after 3 days, but it’s still pending for all of us I guess.
Maybe we have to wait a server restart?
FYI, I’m on Blacktide (EU).

Tots.5846:

THE SUPPORT GUYS + ME, AND WHAT WE HAVE DONE:

Can we please get this sorted out now, A-net. I think we can all agree that some form of communication from your end as to what you believe the issue is, when it will be resolved and that it is actually being worked on or not is in order. Sitting here having no idea, is simply not acceptable.

Could not agree more! I would understand if it took some time to fix the server or whatever that caused the issue, but what I cannot understand is, how it can take 3 whole days (and yet counting) to get any response in this thread or in-game from the support team, when there are so many players with the same issue and sent their tickets.

Somehow Tots has gotten in contact with the supporters through requesting help on the Support site. And after doing these tests that almost seem like a waste of time, when you know that there are 40 other players having the same issue, then how come that he has not even received a confirmation from you, A-net, if you are looking into it, ignoring it or just don’t know what to do? I would almost feel insulted as a customer, if I were Tots, when the supporters still think the problem is on his part, when it obviously is not – I mean, just take a look at the facts in this thread, and I think any rational human would get to the same result of where the problems lies within.
So please A-net, get a grip on the real problem now.

Right, here’s another update. Recieved a new email.

7. I was requested to run a diagnosis, by creating yet another shortcut and putting " -diag" in the target line, then run it – done. Then replace the " -diag" with " -log", after which I should enter pvp, which would create a log file when I disconnect from the game. (I have never had disconnection issues, have never mentioned it anywhere, and these problem we’re having have nothing to do with disconnections so this puzzled me a little) Anyways, I ran a few spvp battlegrounds without disconnecting, and eventually logged off to do the last test they requested. This involved downloading HiJackThis and run a scan. Now, I don’t mind doing what I can to resolve this issue, but I have a real problem downloading random programs I don’t know and therefor don’t trust, but I did it anyways.

They wanted me to run these tests to once again, rule out the posibility of the issue being on my end…. Baffled me.

I have now submitted the 3 tests to them and yet again urged them to take a look a this thread, so they can see for themselves that multiple people are having this issue, and not just me. This should, hopefully, further indicate that this is not at my end the issue/problem resides, but the servers…

@Grintosi… I’m not sure about this mate, but I think there already has been a server restart since the issue occurred, which, of course, does not bode well for us.

Ok, I’ve recieved my first email as well (after 3 days) and their reply astonished me.

“I’m sorry to hear about the issue you’re having with your team right now. So we can get a better look into this and investigate this more thoroughly, you can do us a huge favor by submitting the bug report in-game. This will send detailed information about your character and your position directly to our Quality Assurance team.

To submit a bug report in game, simply bring up your “Game Menu” located in the upper left hand corner, and then choose the lifesaver icon for “Support.” From the “Support” menu, you can either click “Report a Bug” or just go directly the Ladybug Icon in the support menu to enter your submission.

If you have any other questions, please feel free to contact us."

I have obviously submitted numerous bug reports and to be honest I explained my problem pretty well in the email I sent them.
I don’t think we’re gona play tournaments anytime soon.

Reading the official guildwars2 spanish forum i found a similar thread where a dev posted.

Thats what s/he said:

The team is aware of this problem and work on finding a solution to fix it. We ask you a little bit of patience until its fixed

@Reroll – Nevertheless, I still want them to post in this thread, as I do not speak spanish…

I’ve gotten a new email from the support team:
8. They’re asking me to disable my antivirus and try to log on to the game, then make another Hijack This report. I’m not fond of doing anything on my computer without antivirus programs running, and I already tried loggin on without antivirus in step “2” in my little summary – which did not resolve anything…

I don’t want to change the URL of this thread all the time, so I am reluctant to change the title again.

I, too, am considering buying a second gw2 account although I’d rather not. However, I think Arena-Net should supply us with a substitute account. You know, like when you get a another car when your other one is being repaired.

@ LoneDeranger… yeah, good point – chaning the URL may screw us over… I’ll just post it here then…

80 hours and counting – tick… tock…

The contents of this thread is no longer showing for me, is this happening to anyone else? Or is it just me

yes, it is gone now for me, too. I copied everything into word before it happened.

No it’s just on page 2 where it’s blank.

Still I find it utterly bad customer service to not even have answered our problems.

100% agree with danto, if anet cant fix this they should give us other accounts so we can play the game we paid for

It would also be nice to keep our pvp ranks since i invested over 400hpurs in my account.

Finally tots you have had a response!!

Please please can you just restart the servers to resolve this issue.

Its not affecting me personally- but i am an avid pvper and this kind of thing is making me and my team reconsider playing this game.

The support is simply not there maybe as its not paid monthly etc. I would willingly pay monthly to increase the development, support and longevity of the game as i really enjoy it.

its just stuff like this that really ROCK the tpvp world!

This isnt helping your plans of becoming a popular Esports game……..

Please resolve this asap