So apparently there is a bug with this skin. I bought this skin on my male mesmer. I then tried this skin (for the sake of comparing) on my female ranger (as a preview) and thought it looks better on female. So I bought a Total Make Over Kit, and changed gender (while the Trickster armor was already on me).
I found out that prior to the gender change, I was able to dye my armor with 4 dye choices. After the change, i could only use 3 dyes. I immediately reported this to ANet and also provided a ticket. I merely asked (like they have done in the past) to give me a new skin, i am NOT asking for a refund on my money or gems. They have previously replaced my items if it was bugged or i did not receive, sincerely, and i expected the same thing this time.
However, this time I received an email saying that they CANNOT do that at all. Ummm…so basically I was scammed? I paid for something that is bugged and cannot get a replacement? Since when did that change? Is ANet getting too bloated on the consumer money to be bothered any more?
I just want some insight or advice on this. This is ridiculous. They are basically telling me to buy the SAME armor skin again?! I used to think better of ANet, until this incident. I am now led to believe that even smaller companies, and free to play-cash shop companies, are more sincere than ANet. I am not mad, i am thoroughly disappointed and disgusted. Whatever happened to customer is always right policy in business? Not just that, but i DID provide screenshots too. I was not making any of it up.
<img alt="" src="http://sigs.enjin.com/sig-gw2/94b23df876f4c440.png" />