Unable to Login / Region Load Crash

Unable to Login / Region Load Crash

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Posted by: Belenus.9132

Belenus.9132

Starting late on the evening April 23rd (GMT region) I found myself unable to use region gates, unable to teleport to alternative Waypoints and after waiting more than five minutes in one instance, logging out and logging back in again to re-try believing it to be a temporary error found the same issue repeated. In all I forcibly logged out of the game about six times to desktop, logged back in again and tried numerous means of leaving the region I was in all without success.

During this period and attempting login, the login took a long time, failed at least one, and in another instance eventually did log me in wherein I was trapped back where I last left the avatar. It eventually fell on me to choose another avatar on login and that eventually led to a very long load-in too.

Today loading in was equally drawn-out and in attempting to transfer between Divinity’s Reach and Lake Doric the game did it again – in loading screen hell eventually displaying a message that the connection was lost and the game closing. Clearly there’s something going on which has made Guild Wars 2 unplayable for a percentage of persons. I’m on an American server.

Unable to Login / Region Load Crash

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Posted by: quantumblink.1924

quantumblink.1924

I am experiencing the same issues since April 23. Changing zones has a risk of causing me to dc. Entering an instance (like story or home instance) has the same problem. The log in screen has a 50/50 chance of working. Up until that point, my zone loading times were fast; now they are drawn out, and if drawn out too long, the game disconnects. Also on American server.

Unable to Login / Region Load Crash

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Posted by: lexi.4968

lexi.4968

Husband and I are having the same issues. Also, started yesterday April 23th.

Unable to Login / Region Load Crash

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

Agreed, this is happening on login, map loads, character swaps & WPing. Happening very often at least 1/3 of the times I do any of the above. After getting the connection error 3 or 4 times it kicks me out to he login screen and removes user name & password as if I were just loading up guild wars. Also kicks wife &/or kids out when one of us logs in. it happens more the more players we have on

Attachments:

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

Unable to Login / Region Load Crash

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Posted by: PatchworkSeraph.9357

PatchworkSeraph.9357

I have been experiencing this issue since yesterday evening as well, beginning approximately around 8:30 PM PST. I am also on the US server. The furthest I have gotten since then is the character select screen, but when I try to enter the game it crashes and gives me the same error: “The game client was unable to connect to the log-in server.”

Rebooting didn’t help, so I have now uninstalled the game and I’m reinstalling it right now. I really didn’t want to because it takes quite a while to download again, but I couldn’t think of anything else to do to fix it. I’ll reply on this thread afterwards indicating whether or not reinstalling fixed it.

(edited by PatchworkSeraph.9357)

Unable to Login / Region Load Crash

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Posted by: Blade.1843

Blade.1843

I can’t even get past the login screen.

Unable to Login / Region Load Crash

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

Here is the other error I am getting. This is a guild wars issue as all other internet based use works fine as do other mmo’s looks like I will need to play them for a while? ANet help us I don’t want to play my other games!!

Attachments:

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

Unable to Login / Region Load Crash

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Posted by: briggah.7910

briggah.7910

Here is the other error I am getting. This is a guild wars issue as all other internet based use works fine as do other mmo’s looks like I will need to play them for a while? ANet help us I don’t want to play my other games!!

this is same message i’m getting after typing in my password. it tries to login and then this message appears

Player Vs Everyone
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Unable to Login / Region Load Crash

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Posted by: Heibi.4251

Heibi.4251

I just started getting this message. Got one last night once. Now I got a bunch in a row leading up to not being able to log in to the game.

Leader of Central Anime(CA)
Tifa Ran/Ranger with a Pet
Commander WvW – Henge of Denravi

Unable to Login / Region Load Crash

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Posted by: Heibi.4251

Heibi.4251

On a note to this: It happens most of the time when I try to go to the guild hall.

Leader of Central Anime(CA)
Tifa Ran/Ranger with a Pet
Commander WvW – Henge of Denravi

Unable to Login / Region Load Crash

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Posted by: PatchworkSeraph.9357

PatchworkSeraph.9357

Okay, so finished uninstalling and reinstalling and so far, it seems to be fixed. I can log in, visit my guild hall, travel via waypoint, and travel via Asura gate with no issues thus far.

Unable to Login / Region Load Crash

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Posted by: Keviin Snow.5760

Keviin Snow.5760

pass 2 days ive been getting disconnected , now I cant log in

Unable to Login / Region Load Crash

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Posted by: darkangelseductions.3084

darkangelseductions.3084

I have been having the same issues since yesterday morning early (NA player Mountain time zone). Frequent crashes, multiple attempts to be able to log in and getting error messages such as the ones above, once I am able to log into the game….I am unable to switch zones without crashing again. I have discussed this with several guildies that are having the same issues as well as many people in map chat stating the same thing. I have sent several tickets in on the issue, but it has yet to be addressed. ANet, can we get some sort of response on this issue?

Bella Valkari
[MUSA] – [CAIN]
Jade Quarry

Unable to Login / Region Load Crash

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

@PatchworkSeraph,

I’m not sure reinstalling is such a great “fix” but let us know how the next 30m goes cuz i’ve spent the last hour on the forums when I could have had it reinstalled. I’ll try running a repair first though.

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

Unable to Login / Region Load Crash

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Posted by: KeyOrion.9506

KeyOrion.9506

Actually this started last night around 9pm PST. Was doing WvW, and decided to leave, except of having my avatar reappear where I last was in tyria, I was kicked from the game. Went back into the game, was able to get in easily, however when I attempted to waypoint to Akk Wilds Waypoint was kicked from the game. Happened three times while attempting to hit that waypoint, so I chose another waypoint within Metrica and was then able to access that region. However once in that region, was not able to hit up another waypoint outside that region without getting kicked from the game.

Also noticed issues with logging into Black Desert Online, and Aion.

Is this an NCsoft issue we’re having all over again? Because Black Desert is slow loading, and Aion is slow loading up to the point that the program for loading in shutsdown, and wants you to close it or continue to wait.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.

Unable to Login / Region Load Crash

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Posted by: Glass Hand.7306

Glass Hand.7306

I am having the same problem as well, starting yesterday evening on both my main and alt accounts which use independent copies of the game files.

Unable to Login / Region Load Crash

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Posted by: KeyOrion.9506

KeyOrion.9506

Now i’m switching characters in Guildwas2, and it’s starting to kick me from the game.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.

Unable to Login / Region Load Crash

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

Nope! running a repair did nothing! ANet help us get back to playing!!!

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

Unable to Login / Region Load Crash

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Posted by: Dawnwen.4716

Dawnwen.4716

I have the same problems you all are describing with logon and region loading. Everything was working well for me up until late afternoon (PST) yesterday. Now, if I can get into the game, I don’t get to stay long and had better not try to waypoint anywhere. Long hangs with an eventual “cannot find the server” error message most of the time.

In case it is a regional issue, I’m in the LA area on Frontier Communications. No network issues with anything else I’m running. I’ve tried both the Windows and Mac clients with the same results.

Unable to Login / Region Load Crash

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Posted by: Seth Moonshadow.2710

Seth Moonshadow.2710

Thank’s for the Tweet! at least we know its getting looked at now

| Dungeon Adventures | Blackgate | PvE | Lost Precipice | Gilded Hallow | Windswept Haven (soon)
http://www.dungeon-adventures.com

Unable to Login / Region Load Crash

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Guys, I’m going to be sure that the team sees your reports. One thing you might do to help is to provide:

  • Date and time (plus time zone) first noticed (assumption here is that it’s continuing even now)
  • If it resolve, about when you noticed that
  • Your location
  • Your ISP
  • Other specifics, such as those provided in individual posts that mention specific maps or game modes in which this was noted

Thanks for your reports. This is being discussed internally, so you can be sure the details you provide will be very helpful in getting to a resolution.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to Login / Region Load Crash

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I noticed that Shaui posted in another thread on this subject. He said the following:

We are looking into this issue. If you are still affected, please send us some info that will help us debugging.

  1. Your location and ISP
  2. open a command prompt and run “tracert cligate-dfw.101.ncplatform.net” if you are on a NA server, run “tracert cligate-fra.101.ncplatform.net” if you are on an EU server. 3. # Include the output from step 2 in your reply.

So if you can share that, and do that, it’d help a bunch!

I am going to close this thread and ask that you post in the other thread to keep the conversation focused. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet