Unable to purchase Gems

Unable to purchase Gems

in Bugs: Game, Forum, Website

Posted by: KeyOrion.9506

KeyOrion.9506

Attempted to purchase gems last evening, and was given “An Error has occurred. Please try again later.”

Tried again about 10 minutes ago, and still getting the Error has occurred message. Currently unable to purchase gems from the gemstore using credit card.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.

Unable to purchase Gems

in Bugs: Game, Forum, Website

Posted by: KeyOrion.9506

KeyOrion.9506

Yep, still unable to purchase gems by use of a credit card. This saddens me because I really really really really wanted to purchase something. This makes kittah super sad.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.

Unable to purchase Gems

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can contact the Billing CS Team via the ‘Support’ link above/below and ‘Submit a Ticket’ for assistance.

Good luck.

Unable to purchase Gems

in Bugs: Game, Forum, Website

Posted by: KeyOrion.9506

KeyOrion.9506

Already did, thanks.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.

Unable to purchase Gems

in Bugs: Game, Forum, Website

Posted by: KeyOrion.9506

KeyOrion.9506

Thanks to the amazing help of the support team, was finally able to make that purchase.

Turns out the “.” period was to blame in the billing address field.

However, considering I had three of those little dots in that field since launch, and never had a problem for any purchases until this last patch came out, i’m gonna have to say it was a very recent change to the billing program.

Still, thanks to support.

When I’m cute, I can be cute. But when I’m mean, I can be very very mean.