We are stuck in the tutorial
Here’s a video of all the players stuck https://www.youtube.com/watch?v=pJuD0-8hywc&feature=youtu.be
Did you try to go around the garrison?
You can try walking around to the other side of the gate.
Or, what works most times is, guesting to another server.
http://wiki.guildwars2.com/wiki/Guesting#Guesting
http://wiki.guildwars2.com/wiki/Defending_Shaemoor#Notes
Welcome to Tyria, and good luck!
I did go through the back of the castle, it was empty inside, nothing was happening, trying to leave was teleporting me back as wel..
I ended up buying gems and transfering to another server, I was desperate, but it’s a really bad experience, can I get refunded for having to pay for my own solution?
You needn’t have transferred, just guesting to another server would have solved the issue.
I doubt you will get a refund, but you can surely contact the CS Team and inquire.
Good luck.
I wonder how many people end up getting this bug and don’t bother to post in the forums because well… Who wants to play a game that bugs at the start… So they get a refund of the game itself.
Anet you worked so hard for the NPE (which we all know is more confusing but besides the point) but this happens? Why isn’t this fixed yet it should be a priority and it keeps showing up in this forum. You are very likely losing money over this.
This is disturbing, this exact bug was reported 9 days ago
https://forum-en.gw2archive.eu/forum/support/bugs/Shamoor-bugged-no-one-can-start-game
And it hasn’t been patched, this should be right at the top of the bug fixes, if new players cannot create characters why would they stay to play the game, this really needs dev attention.