World Bosses causing crashing and "rollbacks"

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Jinjo Bytes.9761

Jinjo Bytes.9761

Note: Starting a new thread here, because all the threads I’ve seen on the subject so far have gone unanswered by Anet, and I’m lead to believe it’s because they didn’t follow “best practices”.

Description of Problem: After the defeat of any world boss, players will suddenly be disconnected with a message saying that they “lost connection with the server”, and will be booted back to the character selection screen. Upon selecting the character that was booted, they will find themselves back in Lion’s Arch near the “Trader’s Forum Waypoint”. The character will also be missing any loot that was received from the boss fight, as well as any experience and karma, as if they never participated in the fight at all. (herein referred to as “rollbacks”)

What’s more, this “rollback” effect also seems to affect players who did not participate in the boss fight at all, and were merely present on the map that the boss fight occurred on at the time. This can range from lost progress on map completion, to lost achievements if they just finished a jumping puzzle, alongside any loot that they happened to obtain before the rollback effect took place.

This only started happening as a result of the May 19th patch.

As a side note: There is rumor that this can be abused, as disconnecting players may be able to sell their items on the trading post, then find their inventories reset AND the items on the trading post as well, but this is unconfirmed.

Again, this post was created to adhere to the “Best Practices” sticky posted for this forum, and if another topic of the same type explains the issue better, feel free to close this one.

World Bosses causing crashing and "rollbacks"

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Posted by: Khold.4057

Khold.4057

This just happened to me after killing Teq.. Lost all my loot all the Karma everything like I never did anything. If I am going to put the time in to fight the world bosses and then be penalized for spending said time, I will just stop doing that content. This is ridiculous.

World Bosses causing crashing and "rollbacks"

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Posted by: Duke Nukem.6783

Duke Nukem.6783

i didnt get booted to lions arch i briefly appeared in mount maelstrome and then flashed strait to sparkfly again……lost a tequatl’s hoard!

World Bosses causing crashing and "rollbacks"

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Posted by: Tamasan.6457

Tamasan.6457

World Bosses causing crashing and "rollbacks"

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Posted by: Lauren Kamieniecki.6245

Lauren Kamieniecki.6245

QA Lead

Next

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

World Bosses causing crashing and "rollbacks"

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Posted by: Tamasan.6457

Tamasan.6457

Lauren, you are the best! (sorry for doing the natives getting restless thing)

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Duke Nukem.6783

Duke Nukem.6783

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

sooooooo lets say someone got a really rare item and took a screenshot of it and then lost it……might that person be compensated with a new tequatl’s hoard chest?…….just to pull an item out of thin air here…..

World Bosses causing crashing and "rollbacks"

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Posted by: Zallgoney.3420

Zallgoney.3420

I can confirm that the bug is still there. I was at maw and then I dced and lost all items. I ticketed a report already.

World Bosses causing crashing and "rollbacks"

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Posted by: Khold.4057

Khold.4057

Happened to me yesterday on Shatterer and today on Teq. Really kills my motivation to play.

Thanks for the response Lauren though…

World Bosses causing crashing and "rollbacks"

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

sooooooo lets say someone got a really rare item and took a screenshot of it and then lost it……might that person be compensated with a new tequatl’s hoard chest?…….just to pull an item out of thin air here…..

yeahhhhh that’s not my department :P

I didn’t say this in my original post, but obviously if today’s hotfix doesn’t solve it we will continue to look and find a solution. I just want everyone to know this is on our radar and we are looking at it, you aren’t shouting into the dark.

World Bosses causing crashing and "rollbacks"

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Posted by: Jinjo Bytes.9761

Jinjo Bytes.9761

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

Thank you. Just getting a response saying “We know this is an issue and we’re working on it” is nice, and really calms that feeling that we’re not just shouting into an empty void.

Is there anything further that we, as players, can do to help with this? (ex. reporting exact time, boss, server, user, etc. when crashes occur so that logs can be looked at and reviewed to pinpoint exact errors encountered?)

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

Thank you. Just getting a response saying “We know this is an issue and we’re working on it” is nice, and really calms that feeling that we’re not just shouting into an empty void.

Is there anything further that we, as players, can do to help with this? (ex. reporting exact time, boss, server, user, etc. when crashes occur so that logs can be looked at and reviewed to pinpoint exact errors encountered?)

Continue to submit crashes via the game client and give as much information as possible, it will help immensely! If you notice anything else off or different please report that as well.

World Bosses causing crashing and "rollbacks"

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Posted by: Pyr O Desolation.5017

Pyr O Desolation.5017

how about letting us know when these bugs are in effect? that way when we do actually get something good and rolled back, we have less reason to get angry and never come back. i myself have seen <MANY> games willing to compensate their players for a lost sense in developing. in that sense, they maintain keeping players in the game.

It’s not always about winning, sometimes its about losing without feeling used.