Guild Wars 2

so the trading post was down about an hour ago for maintenance. since that i am now getting obnoxious internet adds poping up whenever i take a look at the gem store. What was the maintenance?

Currently going through all popup blocker, internet and firewall settings that i can trying to get rid of it. Aswell as trying to find out what dns unblocker is

It seems you have some nasty adware/malware on your computer. Make sure to use some malware/adware scanners.

I’ve never had any ads pop up in-game. Ever.

Good luck.

Indeed, it is adware/malware that you have.

Another player mentioned being infected with this a bit over two weeks ago. This was my response to them and it helped clear up the infection on their computer:

StinVec.3621:

“Ads by DNS Unlocker” (as you can see at the bottom of the pop-up) is adware that your computer is infected with.

If it was installed as part of bundled software that you intentionally installed, though didn’t realize it would install this additional adware, then it should be listed in your add/remove programs software list where you can uninstall it. If it was installed maliciously as part of a virus, spyware or malware infection, you’ll need to clean your computer more thoroughly than simply uninstalling it.

Immediately clean your computer!

• First check if “DNS Unlocker” has an uninstall listing in your computer’s add/remove programs list. If so, proceed to uninstall it.

Further cleaning that is recommended:

• Check your web browser(s) for any installed extensions that are adware, like DNS Unlocker is, and remove the extension(s) from your web browser(s)
• Run a full scan with your anti-virus program
• Download, install and run an AdWare removal program, such as AdwCleaner, AdAware, SpyBot
• Follow that up with downloading, installing and running Malwarebytes Anti-Malware

Usually, if one virus has found its way onto your computer, there are sure to be more. Depending on what viruses or malware are found, after cleaning your computer thoroughly, you may want to change your passwords for your email and various login accounts. Do not change them prior to cleaning or your new passwords will likely be compromised and you would need to do it all over again.

I recommend that you follow the same steps to clean the infection from yours and see if that resolves your gem store issue.

extremely helpful information thanks. currently running scans since uninstalling from add/remove didnt work and have cleared up all extensions. AdAware will be next.