Client not working ( MAC OS X )

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ReijKa.2350

ReijKa.2350

Hi, i am having a problem with my game since thursday night.. i sent a message to areanet but no one is replying me…

The problem is that when i open the client and write my info, and press play the client turns to gray colour and gets stuck.. it wont open..

i have added the screen picture..

and here is the video of the screen… http://tinypic.com/player.php?v=20sc5fp&s=6

anyone else having this problem ?

can anyone help me please ?

my specs are iMac mid 2011 running 10.8.2

Attachments:

ReijKa – Necromancer
The Yakslappars [YaK]
Gandara

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: mathisk.6427

mathisk.6427

You might have better luck asking this in the Mac forum.

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ReijKa.2350

ReijKa.2350

ohh didnt see that there… anychance of an admin moving it there ?

ReijKa – Necromancer
The Yakslappars [YaK]
Gandara

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ReijKa.2350

ReijKa.2350

thanks for moving it here….

But cant anyone help me ? i cant join the game since thursday

ReijKa – Necromancer
The Yakslappars [YaK]
Gandara

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

First of all I notice you have a lot of applications running. I’d recommend quitting them before trying to run GW2, they’re using up resources that the game probably needs.

I would suggest opening Finder and navigating to your user folder>>Hold down Alt/Option and click Go in your menu bar>>Library(it will only show if you hold alt)>> Application Support>>In here there should be a folder called Guild Wars 2, make a copy of it on your desktop, just in case, and then delete it from the folder.
Try running GW2 again and hopefully it will try and rebuild this folder. Potentially solving your issue.

(I realise your mac isn’t in English, so the Go option in the menu bar might not be called Go? but you’ll have to figure that out yourself xD).

Let me know if this helped at all!

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ReijKa.2350

ReijKa.2350

O_o it really worked !!! thanx for saving my life)

it did a fast update and it opened without any problem…

actually my mac is in english only the date is in turkish ^^

and the running app’s was because i was trying if the game was working normally i close everything when i play…

again thank you very much !

ReijKa – Necromancer
The Yakslappars [YaK]
Gandara

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

I’m so glad it worked for you.
Enjoy!

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: KYlang.1548

KYlang.1548

First of all I notice you have a lot of applications running. I’d recommend quitting them before trying to run GW2, they’re using up resources that the game probably needs.

I would suggest opening Finder and navigating to your user folder>>Hold down Alt/Option and click Go in your menu bar>>Library(it will only show if you hold alt)>> Application Support>>In here there should be a folder called Guild Wars 2, make a copy of it on your desktop, just in case, and then delete it from the folder.
Try running GW2 again and hopefully it will try and rebuild this folder. Potentially solving your issue.

(I realise your mac isn’t in English, so the Go option in the menu bar might not be called Go? but you’ll have to figure that out yourself xD).

Let me know if this helped at all!

This worked for me! Thanks a lot!!!

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Arudanel.2701

Arudanel.2701

No results here so far. Doing a full reinstall (Including deleting that folder) and got fingers crossed. Not one word from ArenaNet is the frustrating part here. A simple ‘We know about it’ would be something…but nope.

And the full reinstall again failed.

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Wrathful Deity.7802

Wrathful Deity.7802

I was having this same problem and the solution recommended by FlamingFoxx worked! Thanks!!!!

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Sarunei.8057

Sarunei.8057

It’s still not working for me. On some of the other threads about this problem, there are other people who do not have the folders in application support like me. Is there somewhere else the Guild Wars 2 folder may be located?

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Maxputer.7084

Maxputer.7084

..

I would suggest opening Finder and navigating to your user folder>>Hold down Alt/Option and click Go in your menu bar>>Library(it will only show if you hold alt)>> Application Support>>In here there should be a folder called Guild Wars 2, make a copy of it on your desktop, just in case, and then delete it from the folder.
Try running GW2 again and hopefully it will try and rebuild this folder. Potentially solving your issue.

(I realise your mac isn’t in English, so the Go option in the menu bar might not be called Go? but you’ll have to figure that out yourself xD).

Let me know if this helped at all!

Excellent this worked for me thanks.

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Skippy.4015

Skippy.4015

the guild wars 2 folder isnt there… is there somewhere else it could be???

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Brybarian.5461

Brybarian.5461

Had the same issue but it worked I am new as a MAC user and once i figured out the instructions it worked and it was very easy to understand thanks a lot been off the game a week do to this problem.

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Caparnacus.7426

Caparnacus.7426

Props to FlamingFoxx, worked a charm, and that problem was driving me crazy.
And a side note. The folder you have to delete is pretty small(50ishMB), so will be super quick to re-build and update once you launch the Client. Was a bit worried when i read the instructions that it would be the 16GB folder, but it wasn’t. Cheers!

(edited by Caparnacus.7426)

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: vince.5937

vince.5937

the guild wars 2 folder isnt there… is there somewhere else it could be???

I know this is an old post, but are you absolutely sure you’re looking in ‘Macintosh HD/Users/YourName/Library/’ and not ‘Macintosh HD/Library/’?

vince.5937 — Tarnished Coast — Les Saintes
R.I.P. City of Heroes, 2004-2012
Long Live Atlas Park 33

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ArcStealth.2893

ArcStealth.2893

Me too how do I fix it

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: PaulvdDool.4961

PaulvdDool.4961

This worked great!

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ArcStealth.2893

ArcStealth.2893

wheres the library

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: vince.5937

vince.5937

wheres the library

Reread my above post.

vince.5937 — Tarnished Coast — Les Saintes
R.I.P. City of Heroes, 2004-2012
Long Live Atlas Park 33

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: ArcStealth.2893

ArcStealth.2893

Thnx guys you save me big time

Client not working ( MAC OS X )

in Account & Technical Support

Posted by: Izrabel.5729

Izrabel.5729

this worked perfectly, thanks a lot!