"tgUpdate" and multiple icons in dock.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Talivan.6380

Talivan.6380

Basically what the title says. I managed to finally get the game downloaded (thanks to a friend), and with yesterday’s patch, I’ve found myself witnessing the “tgUpdate” issue once again (it was fixed with my reinstall of the game), and now when I open the launcher, I’m met with anywhere from three to four GW2 icons in my dock.
Once I launch the game, it closes them but appears with another so there are two “running”.

I’ve tried stopping the processes for the extras, closing the non-responding icons (also tried on the launcher), the game freezes and eventually both close.
Starting the game up again simply brings the “tgUpdate” window back, it failing to update and going to the launcher and basically going in a circle. At times it will get about half downloaded before the error cuts it off and sends me to the launcher.

I’ve tried deleting the Application Support folder for the game and dumping the .plist for the game, as per the usual Mac troubleshooting steps and to no avail.
At the moment, I’m trying the Terminal repair command but the launcher does not appear, yet it shows as active in my dock. Leaving it for an extended period of time (now around 10+ minutes), it does nothing nor comes up when I click the icon.

I’ve read another user is having this issue and has posted in a Black Lion thread about it, but I’ve not yet seen issues with the trading post, but probably due to not using it. I did notice when I opened it, yet another icon would appear in my dock, but it would close once I closed the TP.

Nothing has changed as far as updates on the computer between patches, and as I said, it was working perfectly fine previously.

Here is my specifications:
Mid-2011 27-inch iMac
Processor: 3.4 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: AMD Radeon HD 6970M 2048 MB
Software: OS X 10.9.4

Hope my wording makes sense, and if not, I will get a screenshot if need be.
I just thought I would put this out there so perhaps it could be looked at.
Thank you all!

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Nageth.5648

Nageth.5648

The “extras” are normal. They’re not actually all the same process. It is a weird quirk with Cider. One is probably the new rendering engine for the TP. One is obviously the game. I think another one is the launcher.

So don’t worry about it unless you get a crash. Then make sure they’re all terminated otherwise you won’t be able to relaunch.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Talivan.6380

Talivan.6380

snip

Weird, because it’s never happened before this update. And as I said, the tgUpdate thing was fixed until this patch. I’m not incredibly worried about it because as you said, I’m not getting crashes (that aren’t expected, large groups, talking to a store clerk..), but it just confused me a little, especially the launcher’s (at the moment, three) icons.

I guess I’ll just sit it out and hope that some of it may be addressed later, I just thought it was worth bringing up.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Nageth.5648

Nageth.5648

Yeah, this update they completely changed the TP engine. Before it was essentially running on IE (5 or 6, i forgot). That was bad. So they had to change somethings around. Hence why they have this wonkiness with multiple processes now. Don’t worry about it too much, this is all intentional (for the most part) and common for cider ports.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Talivan.6380

Talivan.6380

Fair enough! Thanks for the reassurance.
My friend who is running on Mountain Lion isn’t having the issue with any of it at all (no multiple instances, no tgUpdate stuff), but I guess as you said, no sense in worrying about it unless it breaks or crashes more than usual.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Feydiir.2609

Feydiir.2609

Im getting this too and one side effect I noticed is the auto login/play no longer works.

Late 2012 iMac – 3.4 GHz i7 – 16 GB – GeForce GTX 680MX 2GB – OSX 10.11

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Yongguk.1830

Yongguk.1830

I got this problem too. Although i am not sure if its just me but every single time i opened my launcher, it keeps on updating and patching (Also not sure if it’s from ANet but).

Jaywin Lannister – Guardian
Hermès Kelly – Warrior

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Topaz.4291

Topaz.4291

Problems (minor) with the mac launcher for me currently:

1. No autoplay, have to click login and then click play
2. Only 1 icon in dock, sometimes 3-4 windows in the mission control (where it shows all windows)

Apart from that its fine here.

"tgUpdate" and multiple icons in dock.

in Account & Technical Support

Posted by: Talivan.6380

Talivan.6380

Problems (minor) with the mac launcher for me currently:

1. No autoplay, have to click login and then click play
2. Only 1 icon in dock, sometimes 3-4 windows in the mission control (where it shows all windows)

Apart from that its fine here.

https://forum-en.gw2archive.eu/forum/support/mac/Resolved-the-tgUpdate-multiple-process-issue

Try the fix I found out that I detailed in this thread. It worked for the multiple icon/mission control/activity monitor thing.
Sometimes there’s an extra mostly inactive process in activity monitor after launching the game, but it can be quit safely without crashing the game. I think the launcher just hangs sometimes.