Guild Wars 2

Hi! I’ve been hacked and my items were stolen! I’ve sent 3 tickets already and still NO ANSWER! I’m sending the 4th ticket now…. Please respond to this Anet!

more tickets is slower answer

but i’ve sent them with days of delays

Your email account may be compromised, and the hacker is intercepting your mail. Or, your email provider may not be allowing ArenaNet mail through.

You may find these links helpful: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

https://forum-en.gw2archive.eu/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Duplicate/multiple tickets slow down the process. It would behoove you to close all tickets save the first one, and only update that one. If you find this impossible, as you have no Ticket numbers, it might be best to create a brand new email account, and contact Customer Support through that account to seek assistance.

Good luck.

Edit: I also notice you just posted yesterday that some of your PvP items did not show up in your wardrobe. If you were ‘hacked’ after that post, it would not be unreasonable to have not received a reply yet. Do give the Team time to investigate your issue. =)

thanks for the info!

My account was hacked 5/14/14 and I have changed my email, and my password, and had to get the mobile authentication deactivated because the hacker locked me out of my account with it. I have already successfully have a new email, and password and set up the mobile authentication, but I also submitted a ticket to have all my wealth and items in my characters inventory refunded because I lost everything in my account from the incident, and I have been waiting since last week on the account reset and I have submitted several tickets to have my items returned all to no avail. I think I have waited long enough, can I please have someone reset my account to a previous date before the incident occurred so that I can have my Items back from my characters inventory?

Here is more screen shots as proof of my wealth, and items I had before the hacking incident.