Guild Wars 2

My friend has been playing guild wars 2 since launch and now someone got his password and changed it on him twice on the same day. He submitted a support ticket reference number 121220-003274 on dec. 20, how long do these support tickets take when can he expect to log back in he wanted to finish the holiday events.

Hi AmandaLeigh,

Please have your friend post his number here https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/67#post1098148 so it can be taken as a priority.

Thanks for your understanding. This thread is closed