Guild Wars 2

Gaile Gray.6028:

Sixfold.5792:

Posting for a friend with login issues, refrence number 130108-000250

thanks!

This is not yet three days old. As requested in the subject line and many posts, please feel free to post a follow-up when the ticket is at least three days old but not before. Thank you.

Alright, ticket is now over 3 days old!
130108-000250
Just a simple password issue.
Thanks!

Posting a ticket for a friend here. He reply using his email to the team but so far no news from Support. Any response is greatly appreciated. Thanks!

Reference Number 130109-000469

hi GaileGray,

appreciate the effort to be as efficient as possible to solve the non-stop influx of tickets.
however my ticket has passed the 3-day mark as well. it’s regarding changing of my email. the current email address to this account has been blocked by hotmail, so i would have to change my email address for my gw2 account for security purposes.
please contact me at kohjunkai13@gmail.com as i will not be able to log in to the original email to check for a reply.
my ticket number is 130107-001317.
i will provide any information you need after i receive confirmation from any admins. Thank you!

regards,
JK

Anet,
I am posting for my friend who has submitted a ticket concerning his banned account. It has been 4 days and Anet has not yet replied. I would appreciate it if you could look at his ticket and resolve the issue. He has been wrongfully banned for selling gold. I would greatly appreciate it. Really miss playing with him in WvW and running dungeons. Bring my buddy back ^__~. Thanks!

Ticket Number: 130108-000426

Rain.

Gaile Gray.6028:

Updated: 10 January – Part 2
…
130103-002334 Can you check this number? I don’t pull up this ticket in the system

I am unsure if this is filed under: Reply after three days or not—if it is, disregard this and I apologize!
My friend has double-checked, and ‘[Incident: 130103-002334]’ is verified for him. Thank you, and I apologize once again (just disregard) if it was not the right time to follow up on this.

About 130103-000288 again.
You changed the status to under review , my friend was wondering what actualy is under review?
The by arenanet proposed possible refund?
All the “snowflake” bans
Or to actualy see his ban as an individual matter as he proposed.

QAnswer appreciated.

Hello GaileGray,

My apologies for posting the ticket early. But i’ve confirmed with my friend that his ticket was issued on 01/08 and its 01/12 here GMT+8. He stays around my area too. If its still early then i will post again sometime tomorrow or in 2 days. Apologies once again.

130109-000300
Diviner.7405
My friend was banned for botting for a second time in under 2 weeks when he has never botted. As he cannot post on the forums, I am posting on his behalf as his ticket has not been looked at besides receiving a copy/paste message from the support team.

As he has now been banned for 5 days in total from both bans, I would hope this issue is resolved soon. Thank you.

Hello Gaile Gray,

Sorry for posting ticket too early,
need your help

-GW user sirohui.6715
she is not a gold seller, she just lent some gold through mail, helping to buy some stuff (abyss dye) (18G)
-GW user BabyGrape.9715
he who borrows the gold (18G)

Both are banned.

Ticket #130111-000598
Ticket #130110-000485

Best Regards

Hi Gaile Gray,

i was was told that you can help once the ticket is 3 days or more old. My brother account was terminated for using illegal 3rd party and the reply i got from GM’s was similar to what was on the error screens. I play GW2 with him we use the same pc’s, the only programs he runs while playing gw2 are SKYPE and TeamSpeak which are commonly use for wvw and other MMORPG. He plays 4-12 hours a day, and sometimes even more. Please help me clarify to them that he does not bot or macro. I don’t know what to do anymore.

user : Zetta.6032
ref no : 130110-000278

Following up on a guild members ban. Hes been gone for awhile and has not received any news for over 7 days now. Just want to know if this could be resolved soon so he could come play with our guild again and Guild Wars 2.

His ticket number is.
130103-000131

One of my fellow Officers from my guild seems to have been banned for some reason. I would like to know if he can get his account back. He really is a good guild member and I would really like to have him back with us. Please whenever you have time look at his ticket Anet. Thanks for the game.

Ticket # : 130103-000131

Hello Gaille Gray,

My brother have a problem too, he is got this messege “your guild wars account has been terminated for engaging or assisting with gold or item sales for real world money, which is a breach of the user agreement and rules of conduct” but he never do such things, he just helping me for buying an item in Guild Wars 2.

Later he send a ticket but he got a new messege, "We Have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact support and one of our representatives will assist you”
After a few days this problem has not been resolved, please do something GM, his account is legal so bring his account back so he can play Guild Wars 2 again…

Display name : Moebius.2406
Ticket # : 130109-000?149

Best Regards

Hello there!
#121227-003320
Date: 12/27/2012
Thanks in advance.

Welp, its been 3 days and i am still getting this card approval error thing, i see a lot of other people are having the same problem hope you guys can fix it soon, because i would like to purchase some gems. 130111-000283

ticket #130104-003318
brothers account was again wrongfully terminated for gold selling. Please check account. Thank you.

ticket #130111-000772
my friends account was wrongfully blocked for gold selling.
Thank you

Posted for someone on the Facebook page:

Ticket 130105-000178 is 10 days old according to the poster.

Thanks.

From the Guild Wars 2 Facebook page:
“Dear GW2, not going to yell. I just need some help, haven’t heard from you in a while. Starting to think you only want me for my body. Please review my ticket, Reference # 130108-001210. Call me, I miss… ‘Us’.”

Player name: eyelusion.8205
Ticket #: 130109-002425

Ticket was for botting. He says he didn’t do it.

not a minor issue at all.

Subject
Reference #
Status
Date Created
Your Recently Submitted Questions
Account came ‘terminated’?
130111-000362
Updated
01/10/2013

130109 -000140 been about 5 days now

GW user : sirohui.6715
she’s not a gold seller, she just lent some gold through mail, helping to buy abyss dye 18G

Ticket #130111-000598 its been 3 days (UTC+07:00)

Regards

GW user: me
Ticket #121203-001236. It’s been over a month.
… I’ve been having real problems getting this handled. I posted twice asking how to expedite its handling, and both posts were removed. Fortunately, the last message indicated I should post here.

Is this the right place for a ticket that got lost in the system?

130103-001729 from 03.01.2013

130109-000300
Diviner.7405

The reason I am reposting this (yes I know its above) was because the ticket was resolved. However, the issue has reemerged and now my friend is banned again. He refuses to open a new ticket as this is the same problem he has been having for the past two weeks. That is why a new ticket is not necessary. I also have a topic opened up on the main page as this utterly ridiculous now:
https://forum-en.gw2archive.eu/forum/support/account/Stop-banning-my-friend/first#post1208007

Incident: 130112-000282

(I’m posting this for a friend; he can’t post because his account was banned).

It’s been three days, and he hasn’t gotten a reply yet.
Another friend with the same issue was promptly replied to and had the problem solved.

Thanks!

“130105-000178 Resolved” – False

This account has not been “Resolved”. This is my husbands account. Who did you talk to because he has not gotten any emails what so ever. Is this tread fake to keep the cries of bad support down? It has been 11 days and we have not gotten an answer from anyone. If you are talking to someone the account has been compromised and you are talking to someone who stole the account.

My friend was banned because I sent him 100g Friday 2am Pacific Standard time. When he was banned he sent in a ticket that morning (for me he’s from malaysia).

The ticket is : 130111-001903

It was closed on false pretenses. I Personally withdrew the money from guild bank to send to him to fund his commander pin. He returned the money because he didn’t want to take money from the guild bank he wanted to earn it himself. He spent two months karma grinding and money farming to both fund his legendary and reach fractals 53. He wouldn’t waste all this time and effort to only buy gold. This action should be reversed.

My ticket is 130113-001821 and yes this is my account and yes this my my CC i want this fixed now .

How dare you do this to me , i will NOT fill out any of the stuff you want me to on that, restore my CC so i can buy the stuff i want .

Just because someone thought this was a good idea i want this fixed i have spend hundreds on this game money is not a problem with me.

But doing this to me its like attacking my credit score which to me is very very important i want this fixed and again i will NOT fill out the information they sent me i feel i dont have ,you guys screwed this up and can fix it yourself and it had better be fast.

I really like this game but will leave over this and never play another one of you games again.

I hope by this post you can tell i am mad !!!!

Gaile Gray.6028:

Update: 14 January 2013

130105-000178 Resolved
130109-000149 Resolved
130109-000469 Resolved
130110-000485 Resolved
130111-000283 Resolved
130111-000598 Resolved
130111-000772 Resolved
121203-001236 Not an account issue.
121227-003320 I followed up on this one today
130103-000131 I followed up on this one today
130103-001729 I followed up on this one today
130103-003231 I followed up on this one today
130104-003318 I followed up on this one today
130109-000140 I followed up on this one today
130109-000300  I followed up on this one today
130110-000278 Final response sent 10 January
130108-001210 You have not provided proof of ownership; please update Ticket No. 121223-000689
130109-002425 Under review
130111-000362 Under review

Yay! Not sure what that means but finally I know my ticket didn’t get lost

My best friend has been sending in requests for support and his ticket has not been responded to in 8 days!

Ticket number: 121227-002593

Please review as soon as possible. If there is anything I can do please send me an email.

Thanks!

130109-000300 – Has been resolved and no further action is need (hopefully forever).

Posting for a friend who can’t access the forums.

Ticket Number: 130104-000818

I’m posting for a friend with a banned account. He has had an open ticket since approximately January 4th to discuss the circumstances of the ban with no response yet.

Ticket Number: 130104-003085

Any assistance is appreciated. Thanks.

Hello Gaile,

About a week ago, I had a friend (eVoVe.7659) post for me about a ticket (130106-002397). I know that you do not want multiple people posting here, and I truly apologize, but I have since bought a 2nd account, and I don’t want to burden him with posting here again to update my case.

I know that you were looking into this matter, and I really appreciate your help. Today I got an answer from support, and they informed me that because my purchase of gems got denied by my credit card company and there was a charge back, that therefore my account has been permanently closed and cannot be re-opened.

I really hope that there is something you can do to help me get my account back. This was completely an accident, and I am willing to pay again for the gems as well as any charges that might have been incurred as a result of the chargeback. This case here (https://forum-en.gw2archive.eu/forum/support/account/Suggestions-for-CS-improvement/first#post971285) appears to be similar and it seems like he was eventually able to restore his account.

Thanks again

Hi, my reference number is #130112-000264.

I have a ticket (130105-002862) that is several weeks old, I have not heard a thing since it was escalated a little over a week ago.
The problem is that when I reenable e-mail authentication I don’t recieve the e-mails, which is strange considering that I do recieve the e-mails from support which has the same source (guildwars2.com).

Here is the reference number which was created at 11/16/2012 .
121117-000122
As you Know,my account has been permanently closed because of payment fraud.Looking for your help and thank you very much!

From Eyelusion:

“The Guild Wars 2 Support Team,

I’m replying again because this wait is ridiculous. It’s been 9 days since I sent this ticket.

I fully understand the need to look deeper into accounts you think might be behaving incorrectly, but I didn’t do any botting. Does a bot:

1. Play 400 hours on one character, mostly in WvW?
2. Get over 5,000 kills in WvW?
3. Complete the Wintersday achevement?
4. Get all mini endless potions and minis for Wintersday?
5. Never sell gold?
6. Buy approximately $150 in gems with money, not gold?
7. Buy Wintersday presents from the gem store?
8. Buy black lion keys from the gem store?
9. Complete 40% of the map?
I can keep going. What I did was farm in an area and you mistakenly think I was botting.

Because this ban is now 9 days old, I’m getting seriously close to the end of my patience.

If my account isn’t reinstated soon, I’ll be forced to demand for a full refund of all gems purchased in your game and I will not touch it again. I do not want to do this, but your obvious avoidance of reasonably responding to your false botting accusation and ban is more than insulting and a deficiency of good service.

I’ve been upset, but I’m getting mad now. If this continues without an appropriate response, I will pursue action.

Sincerely,

Eyelusion"

Incident: 130109-002425