Guild Wars 2

So I have a question for all of you. My first account was “hacked” on Friday night and was restored to me late Sunday evening. This account was used for the early start program so I am assuming the time was going to end on Saturday/Sunday night. However I decided to not bother using it and applied my serial number to a new account towards an email I never use combined with a password stretching 20 characters of random letters/numbers.

Played last night (Sunday night or early Monday morning) and everything was fine; however when I logged on today it said my account was permanently banned for no reason what so ever. I never spoke in trade chat and just quested the entire time with my friend. The entire time I was just talking with my friends in Mumble so I have no idea what could have happened. Also the name I chose was “Infinitto Jasutisu” which means “Infinite Justice” in Japanese. So please tell me my fellow MMO players why I was banned?

Also to add to the headache while I was writing my ticket to Anet about the problem my brother (sitting across from me) saw someone log onto my account for a minute and than quickly log off. What the hell is going on here?!?!?!

More information; this computer is only used for games such as… WoW, Rift, SWTOR, Tera, SC2, Diablo 3 and so on and none of them ever had any issues. Also I’ve scanned and checked my computer multiple times and there is nothing to be found for any viruses or crap. I mean this computer is super clean, it’s never used for ANYTHING other than games. Any questionable crap is always done on the iPad… this is strictly a gaming machine and for the last 14 years (this computer is only 3 months old but giving an idea) I have never been hacked so what the heck is going on?

Your account was hacked.

Possible cause: You used the same email and password on a website that has been breached.

You should also post your ticket number here.

Roxy.7261:

Your account was hacked.

Possible cause: You used the same email and password on a website that has been breached.

You should also post your ticket number here.

I will post the ticket number but how was I hacked? I never saw anyone log onto the account and from what I understand the character was never moved. I never even received the email my email/password was changed or anything.

Here is the ticket: [—-001:000305:32512—-]

Also how was the name of my topic changed?

I wish they’d give us information on what site was breached so that we could take appropriate action :/

Delphyne.8091:

I wish they’d give us information on what site was breached so that we could take appropriate action :/

I just really do not know how the account could be hacked again considering it was based on a new email and a completely new password too. Never even received an email stating someone from a different location logged onto my account either. Also the fact I’ve never been hacked or have never had even a slight suspension on an MMO before really worries me too.

Another question I would like to add; I was curious on the wait time until I find out why I was banned because today I purchased another copy of the game and I would love to get back to playing. If I have to wait another 3+ days to find out than I just might end up having two accounts but if I can get this one reinstated than I can return the new game.

I am not sure if I am able to do this but I will attempt anyways because I really want to get back to playing this amazing game; but bumping this thread in hopes of an answer!

GaileGray.9587:

Xionaz.7065:

Here is the ticket: [—-001:000305:32512—-]

That is not a valid ticket number, sorry.

Sorry about that; here is the reference #: 120904-001809

Later on I created another one and here is the other reference #: 120904-002234

GaileGray.9587:

Xionaz.7065:

Here is the ticket: [—-001:000305:32512—-]

That is not a valid ticket number, sorry.

Don’t leave me yet GraileGray! We are so close to figuring out the mystery!