Account terminated: unsure of reason
Your account was hacked.
Possible cause: You used the same email and password on a website that has been breached.
You should also post your ticket number here.
who mind don’t matter, and those who matter don’t mind.
Your account was hacked.
Possible cause: You used the same email and password on a website that has been breached.
You should also post your ticket number here.
I will post the ticket number but how was I hacked? I never saw anyone log onto the account and from what I understand the character was never moved. I never even received the email my email/password was changed or anything.
Here is the ticket: [—-001:000305:32512—-]
Also how was the name of my topic changed?
I wish they’d give us information on what site was breached so that we could take appropriate action :/
I wish they’d give us information on what site was breached so that we could take appropriate action :/
I just really do not know how the account could be hacked again considering it was based on a new email and a completely new password too. Never even received an email stating someone from a different location logged onto my account either. Also the fact I’ve never been hacked or have never had even a slight suspension on an MMO before really worries me too.
Another question I would like to add; I was curious on the wait time until I find out why I was banned because today I purchased another copy of the game and I would love to get back to playing. If I have to wait another 3+ days to find out than I just might end up having two accounts but if I can get this one reinstated than I can return the new game.
I am not sure if I am able to do this but I will attempt anyways because I really want to get back to playing this amazing game; but bumping this thread in hopes of an answer!
I wish they’d give us information on what site was breached so that we could take appropriate action :/
You can search the Internet and get a hundred different sites, games, forums, and companies that have had security breaches. We cannot tell where the hackers stole someone’s credentials. We can only tell that they did, which is why they were able to steal the account.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Here is the ticket: [—-001:000305:32512—-]
That is not a valid ticket number, sorry.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Here is the ticket: [—-001:000305:32512—-]
That is not a valid ticket number, sorry.
Sorry about that; here is the reference #: 120904-001809
Later on I created another one and here is the other reference #: 120904-002234
Here is the ticket: [—-001:000305:32512—-]
That is not a valid ticket number, sorry.
Don’t leave me yet GraileGray! We are so close to figuring out the mystery!