Guild Wars 2

Been over 24 hours, what is the average wait time? I’m really annoyed as to why I was banned. I literally just in the middle of a boss fight got booted, and was “Terminated”.

Kamahil.3271:

Been over 24 hours, what is the average wait time? I’m really annoyed as to why I was banned. I literally just in the middle of a boss fight got booted, and was “Terminated”.

It is unclear from your post whether you have submitted a ticket to Customer Support about your account termination. The only information you will get about account termination without submitting a ticket is the ‘error’ message you get when trying to log-in (which will display a general reason).

If you have submitted a ticket, you can access your support account and look for responses. And/or update your existing ticket. Support can be contacting at the top of this page (Support – Ask a Question).

[—-001:000554:57409—-]

Is my ticket number

Oh I’ve made a ticket,

Kamahil.3271:

[—-001:000554:57409—-]

Is my ticket number

I am afraid that isn’t a valid ticket number. It should be something in the following format: 13xxxx.xxxx

Regardless, if you have submitted a ticket, you should have received an auto-response right away, acknowledging your submission. Have you checked your spam, junk, etc. folders? Have you logged onto your support account and looked for responses there?

Oh I guess 131002-000238 Is it then

Kamahil.3271:

Oh I guess 131002-000238 Is it then

Ok, that ticket was submitted today, October 2nd. You should have received an auto-response. Other than that, it can take up to 72 hours for an agent to respond. If you have not heard from them after 3 days, you can post in the sticky for tickets older than 3 days. Good luck. =)

Ok thanks 15 chars