Guild Wars 2

Finnguala.6921:

Guildy was heavily farming foxfires and can’t post here due to the ban on his account!

ID: Rebound.3409
Ticket nr: 795635

Hope you get this sorted out, thank you!

All fixed! Please thank for friend for his understanding.

skullfaerie.7203:

Thanks a lot for the really fast response, Gaile It’s back! You’re awesome!

That’s terrific news — thanks for letting me know!

Zach.9568:

My wifes account was banned due to botting, she also has been farming foxfires recently, she cant log in to her GW account or the game. Any help would be greatly appreciated.

Her account name is Reia.3852
The ticket number she sent in is #795682

All clear and ticket updated to let her know.

Rebound.3409:

“Rebound.3409” FIXED i just got ingame. I wanted to say a sincere thx for identifying it was an error.

Only thing i REALLY disliked and was extremely infuriating, was not having the possibility to post on the forums. Being from the EU, it took over 6h to get a guildie to post here, otherwise it would have taken much more.

Anyway THANK U!

You’re very welcome.

Rebound.3409:

QUESTION: If i start farming foxfires like a demented lunatic again…do i still risk getting banned or was the system fine tuned for not having this blunder happen again?

You should be absolutely peachy! That is to say, you are not at risk of an account termination for doing honest harvesting. If you were to start using a bot to do it, well, that’s a different story. But I’m sure you are talking about real farming and that’s ok.

Eliezra.6780:

One of my guildmates was farming for Foxfire and was banned for botting today.

Account Name: Linaeus.6253
Ticket Number: 795638

It’d be great if this can get cleared up so he can play today. Thanks!

This is now A-Ok!

Zach.9568:

To Gail, she just was able to log into the game. She is super excited and is smiling like crazy. Thank you so very much for your help! You’re the best!!!!

daliance.6713:

it was fixed thank you gaile

Kauna Arget.7052:

Thanks. Quick update: my guildie daliance can now log in again. She’s sooo pleased!!

Excellent. Thank you for updating us. I’ll post an update in just a moment.

Update as of 2:47 PM (31 July 2014):

Our team just did another pass to reinstate impacted accounts, as it was clear that a few players were missed in the previous attempt to unblock the erroneous closures. We could tell there was a small glitch because such a small number of accounts were blocked and yet posts appeared here saying that certain accounts still were blocked.

Now, naturally, in order for the reinstatement process to work, the account must have been blocked for the identical reason and in the proper timeframe — and not in an unrelated closure. But since that was the case with a few players in this thread, we knew that a second pass was needed.

With this new run, I believe all those impacted by this incident are now back to normal. If someone still is blocked, ask him or her to submit a ticket and we’ll continue to track this.

Again, we really appreciate the patience of our players and their understanding as we worked on getting everything ship-shape for all those impacted.

Defend.9678:

I didn’t get my account back within 4 hours, I was waiting about 7-8 hours…

Yes, I think that was explained in the multiple updates in this thread. Of the players who were blocked in error, most were reinstated in less than four hours. A few — maybe a dozen or so — were not reinstated, but were taken care of this afternoon.

Noobix.3958:

Uh oh. Gaile just had a really kittenty day at work. Thanks for your efforts Gaile! The community appreciates it.

No, actually, that’s a good day for me! Not because we had an issue, that’s bad, sure. But we were able to explain to our players, and I love (absolutely love!) transparency and being able to say what happened and what we’re going to do to get it fixed! Then, we were also able to get this fixed on an individual account basis, and with two waves, for everyone impacted. This is all good! (Well, except for the initial issue, but hey, fixing stuff FTW! )

I walked out of work feeling like we’d done a good job under trying circumstances, and I was so grateful for the agents who helped me look at the accounts and get back word to players, in real time, about the corrections we were making.

But thanks for your kind words, Noobix, that’s really nice of you.

EFFORTLESS.9850:

Hi Anet, my friend got banned permanently yesterday, hes hoping that he has the same case that the guys posted here. He said that he logged out fine after karma farming and gathering some ores and logs at EOTM that night and shocked that he was banned when he tries to login yesterday morning. His account name is icehailer.8936 and ticket # is 808968.

Hope you can help him Thnx a bunch!

Your friend will need to wait for the team to answer him. This is not something we can discuss with you, and it’s far too early to post asking for a review.

To be very clear, this forum isn’t designed for appeals of account suspensions or terminations. If your ticket has not been answered in three days or more, or if you believe that there has been some sort of issue — not that you disagree, but that something seriously wrong happened within the ticket or it has not been responded to in a significant amount of time — you may post in the Tickets for Review thread above.

But keep in mind: We get dozens of appeals a day from RMT workers and cheaters who would have us believe that the evidence in front of our noses isn’t proof of a breach of the UA and/or RoC. If you’re using a third-party program, please don’t waste your and our valuable time by submitting a pointless appeal that will be rejected.

I apologize if that sounded cranky, but the number of these incidents is growing:

• “My friend didn’t cheat!”
• Careful review, after one, two, even three previous reviews
• Yep, he cheated. And “he” might even be “you” using one of a large number of RMT accounts.
• Outcome: The only possible outcome: Appeal denied. Again. And again.

This happens. And these dishonest posts may give legitimate players the impression that a lot of errors are made in relation to account terminations, which is not the case. The number of errors is small. The number of reversals is very small.

So before posting, consider using the correct thread, and only that thread. And… choose wisely.