Guild Wars 2

I’ve been trying since yesterday to understand why one of my character names has been banned, and on top of this, why a 72 hour ban is in place. This seems an extremely excessive use of force for something that is a genuine mistake.

I have 5 different characters and honestly, I have no idea which character is meant to be offensive. All I get is directed to a page for a naming policy. This is so broad a ruling that it could apply to almost anything. If anyone picked enough at the majority of names I’ve seen, they could potentially be banned too and this would not reflect well on your customers.

If it’s down to one or two people reporting a name as they felt offense to it, it’s down to your company to play the Judge on the matter.

As and when the ban is lifted, I could change the wrong character name, and then end up being banned again. Without an explanation as to what I’ve done wrong, how am I meant to amend it?

First, it’s no ban, it’s a suspension.
Second, if you want to play the character in question, you should be prompted to the name change.
Third, if you have any questions you should write a ticket and ask it there.

Hi and thanks for your answer.

When I was playing, a big notification screen came up saying my account was banned.

I don’t have the option to log in for a name change as it simply comes up saying the game has encountered an error, no way to change my name through the log in screen.

I have posted a ticket but it seems that no one is answering.

Hi Mongar,

If you have opened a ticket you will have to wait a bit. The team will eventually contact you but it might take them some time. If 3 or more days pass and your ticket is unanswered, please feel free to post in the 3 or more day thread.

Thanks for your understanding.