(edited by Mongrar.6592)
Banned for what?
First, it’s no ban, it’s a suspension.
Second, if you want to play the character in question, you should be prompted to the name change.
Third, if you have any questions you should write a ticket and ask it there.
Hi and thanks for your answer.
When I was playing, a big notification screen came up saying my account was banned.
I don’t have the option to log in for a name change as it simply comes up saying the game has encountered an error, no way to change my name through the log in screen.
I have posted a ticket but it seems that no one is answering.
Hi Mongar,
If you have opened a ticket you will have to wait a bit. The team will eventually contact you but it might take them some time. If 3 or more days pass and your ticket is unanswered, please feel free to post in the 3 or more day thread.
Thanks for your understanding.