(edited by Mave.9123)
Broken Ban System
She needs to contact support. Posting thread after thread on the issue will not help her or move her forward in the queue.
If it’s been longer than 3 days since she received the automatic reply, you can post in the sticky thread for tickets for review.
no , we want a full investigation about this ban . their automated detection system is broken . Just read whole story and make a full investigation about this ban. i dont want to hear your cheat detection system’s report about her.
Your wife must really be unlucky. Falsely banned twice now.
Just persist, they tend to say that it’s final to deter people who did cheat. It’s merely a dissuasion for actual cheaters to pester them.
If it’s more than 3 days, you could try the sticky thread.
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Your wife must really be unlucky. Falsely banned twice now.
twice? Let me clarify that for you my white knight.
That was 1 year ago when i bought gw 2 from my credit card for me and my wife , and Digital River refund 2nd game key for security reasons so Anet suspended that account. Then she bought the game again with her credit card. She is still playing with that account.
thats not the point. We just want a full investigation about her ban.
We just want a full investigation about her ban.
I see you already post in ticket for review thread. So now just have wait for response in that thread.
We just want a full investigation about her ban.
I see you already post in ticket for review thread. So now just have wait for response in that thread.
To add to this post:
And from what I’ve seen unless it’s a review of a ticket response, Michael doesn’t respond to tickets that haven’t had a response unless 3 days have passed since that’s the time frame support is given to get a response out.
No automated bot ban system is perfect. There will always be a chance an innocent will get caught in the detection. Once she’s discussed things with support, her account will be cleared and the ban overturned, if they find no evidence of wrong doing.
I would advise her to be firm, yet polite. And if she’s understanding of the situation, instead of accusatory like you’ve been. The system isn’t broken. It’s just not perfect. And unfortunately no system will ever be perfect.
Too far to the definitely botting side and you risk too many false negatives. Too close to normal ranges and you risk too many false positives. There’s not a spot where neither false negatives or false positives will be possible (unless you either ban no one or ban everyone).
Could they tweak the algorithm to prevent more false positives than now? Quite possibly.
I am sorry for the fact that she got caught as a false positive.
We are thinkin about anyhing that can happened to her , and we found one . She is playing Revenant (Herald) . While in Dragon Stand meta event , on mid lane , she used her 3rd sword skill ( Unrelenting Assault ) for a mob near the rock , and she stucked in that rock . This happened 2 times to her in Dragon Stand meta.
We will continue to remember any bug that can be the reason for ban.
Lead Game Master
Check your ticket, I’ve put a response in there for you.
Luck just isn’t with you when you try to play gw2 is it? Sorry to pry but I was rather surprised to see a similar post a year ago, I’m guessing that’s what led to not playing for a year?
Thank you for detailed investigation and unblocking her account . See you all ingame folks.