Can't Change Password
similar issues. testing the change password page I could slap the keyboard a few time and enter a new password and not get an error. It didn’t take the new password but is there a reason it wouldn’t display an error.
after awhile i managed to get it to take a new password without changing my original methodology and was able to change the password. Searching around for security issues others are having I came across this:
GW2 released this a few days back.
“We now have a database of passwords used in hack attempts, and we don’t allow users to choose those passwords. We require each new password to be a unique password that has never before been used or tested. New users are thus protected from accidentally using a password that hackers already know, and we strongly encourage existing users to change their passwords to ensure that they too are protected. "
I wanted to test this so, yet again, changed my password. I changed it to something that looked kinda like this: U3(ik^5HuTa$ and the password came up as on there used by hacked accounts. Maybe it was sure happenstance that I managed to guess a hacked password but if this kind of password isn’t safe what is?
furthermore when the password came up as on the hacked password database the page referred me to a third party page depicting a comic strip to tell me how to make a password. not only insulting to the intelligence of the players it seems arenanet thinks this to be a joke. wasn’t only a bit ago arenanet blamed fansites for security breaches and now you are refering us to 3rd party sites to create passwords?
(edited by Aphire.8247)
We’re currently having some back-end issues that may be preventing you from changing your password. The team is on the case, and I believe this will be addressed quite soon.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Hi, not sure if the problems still not resolved or its happening all over again but, when I attempt to change my password, i get errors telling me it has to be atleast 8 characters long, despite mine being about 12 long.
We think this is a website bug, and we’re looking into it now. Thanks for the report.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
thats not the only problem with passwords right now….
people can still log in using their old password after changing it.
I’m having this issue too. Unable to change my password. Very upsetting, especially with what Squall just said! This is a serious issues Anet.
not resolved? got the same problem now – get “Must be atleas8 characters long” – I tried with 20+ long, same answer
not resolved? got the same problem now – get “Must be atleas8 characters long” – I tried with 20+ long, same answer
Are you attempting to use any special characters?
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I tried to change my password a couple of days ago, and although I got no errors, my password was not changed
I have not tried to change it again, as I fear I may end up locked out of the account
oh! and I did not use any special characters
I got the email saying someone from China was attempting to log into my account and I’ve tried to change my password but have been unable to.
I put in my old password twice and the new password but when I click save everything disappears and nothing is saved.
not resolved? got the same problem now – get “Must be atleas8 characters long” – I tried with 20+ long, same answer
Are you attempting to use any special characters?
No special chracters:
a-z
0-9
Just me that keeps getting :
“Not Available
This feature is currently unavailable."
When ever I hit “Forgot your password?” in the client?
If I forgot my password, and bought my copy online, and dont have the email with the serial number, what do I do?
If I forgot my password, and bought my copy online, and dont have the email with the serial number, what do I do?
You send a msg to support and get help.
I also can’t change my password, when I write new password it just logs me out and password remains the same.
Same here. Got an e-mail saying someone was trying to hack my account and went online to change my password. No dice. Whenever I try to change it with valid values, I get no response and the password remains unchanged.
Thanks for these updates, guys. I will forward the notes to the team, so we can assess if there’s an issue. (Sounds likely, given multiple people are running into this.)
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I have been discussing these reports (and those that come in via tickets) to try to determine if we have some sort of issue. A lot of times, folks are trying to log in using their display name instead of their (email) log-in name. Other times, they’re simply typing the wrong information, or making a consistent typo. But we don’t want to mark these as “user error” unless we know there isn’t an issue.
Can you folks please update to say what happened with your situation? Were you able to log in? What solved the problem?
Thank you!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
for me, this is not a ‘log-in’ issue, it is a ‘change your password’ issue
when trying to change the password, I enter a new password – confirm it…and nothing happens
there is no message saying there is an error, and the password does not change at all; so, in essence, I am unable to change my password
I have no security issues at this time, I was just wanting to change it periodically, as a safety measure, but it doesn’t respond…and, as I said before, I don’t want to mess around with it too much, for fear of being locked out of my account
I hope this helps =)
I have the same problem as Inculpatus cedo.
I must be at my 50th attempt to change the password and the Confirm password is bordered red at the end of the operation (even if I paste the password in the last 2 text boxes).
This is getting funny
51 try is the charm
Just me that keeps getting :
“Not Available
This feature is currently unavailable."
When ever I hit “Forgot your password?” in the client?
I also can’t change my password, when I write new password it just logs me out and password remains the same.
Same here. Got an e-mail saying someone was trying to hack my account and went online to change my password. No dice. Whenever I try to change it with valid values, I get no response and the password remains unchanged.
for me, this is not a ‘log-in’ issue, it is a ‘change your password’ issue
when trying to change the password, I enter a new password – confirm it…and nothing happensthere is no message saying there is an error, and the password does not change at all; so, in essence, I am unable to change my password
I have no security issues at this time, I was just wanting to change it periodically, as a safety measure, but it doesn’t respond…and, as I said before, I don’t want to mess around with it too much, for fear of being locked out of my account
I hope this helps =)
Thanks for this issue. Have you contacted Support? We’re gathering some info on these situations, so there’s a double incentive: We can help you, and we can get some data on this, in case there’s a rare issue that is raising its head from time to time.
So if you could, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. For tips on what information to provide in a ticket, please read this post.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)