Can't play after loading screen ("probably routage problems")

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: lastfatality.6817

lastfatality.6817

Today i tried logging in on my character and after the loading screen an error appeared
here is the link (it’s in french but i’ll translate):

http://imgur.com/lyzwr

“Network error, the connection error to Guild Wars 2 may be caused by different “routage” problems or a problem of a network server"

Been trying the entire day, turn off firewall, open router ports, open firewall exceptions, reset the router etc….

I’ve been playing just fine since the game launched and out of no where the game just stops working. I really need help from someone more experienced.

Btw: Sometimes it fails to login to the authentication server it’s very random.

Thanks

(edited by lastfatality.6817)

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: ZaxanRazor.6235

ZaxanRazor.6235

It’s the same issue that we’re having in Switzerland.

https://forum-en.gw2archive.eu/forum/support/tech/error-5-11-3-157-101-with-all-characters

Are you French or Swiss French? I’ve seen one person from France say they have the same issue, but it’s mostly people in Switzerland.

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: lastfatality.6817

lastfatality.6817

Oh thank god, I’m not the only one, YUP Geneva here. Hope it’s temporary and it gets fixed soon, thank you so much for the response. If there is any sort of fix you discover please share it with everyone

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: ZaxanRazor.6235

ZaxanRazor.6235

The workaround at the moment is to play on a US server.

It’s not very fun though, I just stopped because the lag is very bad.

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: lastfatality.6817

lastfatality.6817

The workaround at the moment is to play on a US server.

It’s not very fun though, I just stopped because the lag is very bad.

I saw a guy saying OPEN DNS worked for him, I will try this tomorrow, I also advise everyone to call Swisscom (I think it’s everyone that has swisscom (?))

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: ZaxanRazor.6235

ZaxanRazor.6235

Yea, OpenDNS doesn’t work. At least, not for everyone but the guy who said it did.

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: lastfatality.6817

lastfatality.6817

Okay, I’ll wait until tomorrow, if the problem persists it might be on swisscom’s end.

Have you also got swisscom?

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: ZaxanRazor.6235

ZaxanRazor.6235

Yes, we all have either Swisscom or Green.ch, which I guess use Swisscom’s backbone.

Can't play after loading screen ("probably routage problems")

in Account & Technical Support

Posted by: Gachette.7908

Gachette.7908

Same here from Geneva. I worked around it by VPNing to VTX who uses a different provider but it’s definitely a Swisscom routing issue.

I hope they fix it soon, but don’t get your hopes too high: they have a lousy track record in finding and fixing these kind of problem and, as a consumer, you cannot even report it.