Can't update game

Can't update game

in Account & Technical Support

Posted by: Dedalus.3065

Dedalus.3065

Whenever there is a new update to the game and the client proceeds to update, I get an error message which states “unable to verify the Guild Wars 2 executable. Please try again. If the problem persists, uninstall and reinstall the application, or contact customer support.”

Now I found a temporary solution where you can delete the gw2 executable and rename the .tmp to .exe. This allows the client to update. However, whenever a new build is released I have to go through the same procedure, which is very tiring.

I would prefer if I didn’t have to reinstall everything, which is why I’m here asking for a possible solution to my problem.

Can't update game

in Account & Technical Support

Posted by: UserX.8217

UserX.8217

This could be related to security software AKA Anti-virus, firewall etc.
I would configure Antivirus and firewall settings
and I would also turn of UAC or
Run Gw2 as Administrator
1. Navigate to your Guild Wars 2 folder.
2. Right click on GW2.exe and select properties.
3. Once the properties window is open you will then choose the compatibility tab.
4. Place a check in the last option labeled “Run this program as an administrator.”
5. Click “Ok.”
6. Run the game

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Can't update game

in Account & Technical Support

Posted by: Dedalus.3065

Dedalus.3065

Disabling my firewall as well as my antivirus did not change anything. I always have UAC disabled and I also tried running it as Admin but that didn’t help either. The problem persists.

Can't update game

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi Dedalus – If you’re still having this problem I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Can't update game

in Account & Technical Support

Posted by: Dedalus.3065

Dedalus.3065

Attached is the requested file.

Can't update game

in Account & Technical Support

Posted by: Dedalus.3065

Dedalus.3065

Should I try reinstalling or do I have other options?

Can't update game

in Account & Technical Support

Posted by: Dedalus.3065

Dedalus.3065

I tried reinstalling it, but I still have the same problem. I would really appreciate some help here.

Can't update game

in Account & Technical Support

Posted by: KiIIitch.2360

KiIIitch.2360

I have the same exact problem.

Can't update game

in Account & Technical Support

Posted by: KiIIitch.2360

KiIIitch.2360

Found the problem after uninstalling GW2, then tried to reinstall, said my drive was dirty. Error check fixed the drive and now able to reinstall. Looks like the patch causes an error on the drive.

Can't update game

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hi Dedalus. – I saw your reply in another thread. Sorry I missed this one – sometimes threads can get lost and I just can’t quite catch them all, so again, I apologize.

One thing I’d suggest is to try moving your client out of the default directory and running as Admin this way. To do this, please follow the steps below:

1. Navigate to your Guild Wars 2 folder, which by default should be C:\Program Files(x86)\Guild Wars 2.

2. Move this folder to a new location like C:\Games\Guild Wars 2. The location doesn’t matter specifically, as long as it’s outside of Program Files and Program Files(x86).

3. Navigate to this new location and “Right-click” on “GW2.exe” selecting “Create Shortcut.”

4. Rename this shortcut to “Guild Wars 2 Admin Mode.”

5. “Right-click” on “Guild Wars 2 Admin Mode” and select “Properties.”

6. Click the “Compatibility” tab.

7. Checkmark “Run this program as an Administrator.”

8. Click “Ok.”

Once completed, please double click “Guild Wars 2 Admin Mode” and try playing Guild Wars 2 again.

Hope this helps. If I miss your response again feel free to send me a PM so I can take another look at your thread so I can be of further assistance