Can we get a response about the Lag

Can we get a response about the Lag

in Account & Technical Support

Posted by: BertBoy.9031

BertBoy.9031

if my tests came back the same as good connection but i still have lag, what does this mean for me?

Bert -Rifle engi till i croak
www.Twitch.tv/gravityily

Can we get a response about the Lag

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Posted by: cillard.3986

cillard.3986

This isn’t a connectivity issue to the game server. This is an issue of the game servers themselves being under too much load that they cannot respond in such a manner that keeps the game playable. This begin with the stabo patch and seems to begin when 40-50 characters get together in the same area to fight (even saw it in PvE) and gets progressively and aggressively worse.

Sure it could be network bottlenecks somewhere, but I am still willing to bet it was a software issue from either the stabo or condition change in the last patch.

Can we get a response about the Lag

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Posted by: cillard.3986

cillard.3986

@ Talon

Seeing this issue first hand is very easy. Simply log into the game and play for an hour on reset tonight on a server where you are guaranteed to be involved in massive fights. For this I would suggest a T1 server like BG/JQ/TC.

Watch how the servers respond as more and more people get involved in the action. You will see slight skill delay turn into skills not working at all except weapon skill #1. This then progresses to the game not responding to the client to the point hitching, warping, and rubberbanding occurs. Then once the cause of the lag recedes, you will see the game ‘catch up’ by causing super speed on abilities (for example 2-3x normal speed on auto attacks)

Sure some of this happened before the stability patch, but it usually took massive numbers involved in a fight like 50v50v50 or more …..now the trouble can begin even with a relatively small engagement (even 15v15v15 can have issues at times).

So yeah, I am telling you exactly how to see this game breaking issue for yourself. All you have to do is take the time to observe it.

Can we get a response about the Lag

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Posted by: cillard.3986

cillard.3986

Can we get a response about the Lag

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Posted by: videoboy.4162

videoboy.4162

My problem seems backward from the other US players. PvE and WvW work just fine for me, but PvP lags out really bad between 7-9pm Central time…

Can we get a response about the Lag

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Posted by: Chaba.5410

Chaba.5410

So when I also get errors of timeouts talking to the login server ip (up to over 400ms TCP latency according to Windows Resource Monitor lasting for about an hour during NA Prime last night), but the rest of my connection to the map ip is fine, that’s my internet provider? /sarcasm

Chaba Tangnu
Founding member of [NERF] Fort Engineer and driver for [TLC] The Legion of Charrs
RIP [SIC] Strident Iconoclast

(edited by Chaba.5410)

Can we get a response about the Lag

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Posted by: cillard.3986

cillard.3986

So did an ANET dev follow advice and actually log into the game and play during reset last night?

Can we get a response about the Lag

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Posted by: Alex Ko.4580

Alex Ko.4580

So 100 of player’s PC and ISP suddenly cause lag problems at the same time? Obviously, it is not player’s problem. Its the server. The servers cannot handle vast amount of information. Fix the skill lag problem before publishing the new WvW stuff, otherwise its pointless.

Can we get a response about the Lag

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Posted by: Seera.5916

Seera.5916

So 100 of player’s PC and ISP suddenly cause lag problems at the same time? Obviously, it is not player’s problem. Its the server. The servers cannot handle vast amount of information. Fix the skill lag problem before publishing the new WvW stuff, otherwise its pointless.

And if players actually follow through and give Support the information they need (see GM Talon’s post), they may be able to help isolate WHERE the problem is exactly.

Otherwise it’s probably tantamount to finding a needle in a haystack.

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Posted by: ImLegion.4018

ImLegion.4018

I too have had the issue with Anet..Since 2 days ago it has been slightly better, while Anet nor the ISP did anything different.

Today I got the message from Anet:

Hello ImLegion.4018

Thank you for the update and I am glad to hear this issue has gotten better for you.

However, as we stated previously, this issue is not happening on the servers end, nor would contacting our ISP resolve the issue. So please, should this issue return or if you want it fully resolved, do contact your ISP as they are the only ones responsible for your connection, not a gaming company.

Please do not hesitate to contact us should you have any additional issues, questions or concerns.

Regards,

Brian S.
Guild Wars 2 Support Team
http://support.guildwars2.com/

So for all of the players, it is never on Anet’s end but always on your end or your isp end. At least I know I will never contact CS again, it’s probably the worst.

Piken Square

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Posted by: Jabronee.9465

Jabronee.9465

- They baked a cake.
- It taste bad.
- They keep saying, it is not the cake. It’s your taste buds.
- The same people gonna bake more cakes later on.

Eat – Sleep – Lag – Repeat.
(Being in an Endless Loop is so much fun isn’t it lol!)

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Posted by: Seera.5916

Seera.5916

- They baked a cake.
- It taste bad.
- They keep saying, it is not the cake. It’s your taste buds.
- The same people gonna bake more cakes later on.

Eat – Sleep – Lag – Repeat.
(Being in an Endless Loop is so much fun isn’t it lol!)

To further expand on this analogy, those of you saying you’re lagging but not giving Support the details they need to help isolate the issue are just saying it tastes bad.

But is it too sweet? Too much icing? Too little icing? Or did the taste testers all have a bad cold and it affected their taste?

Got to give the chefs some feedback or they won’t know what to change.

Can we get a response about the Lag

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Posted by: Healix.5819

Healix.5819

They have acknowledged that there is a problem that is affecting WvW, which likely also extends to every other heavily populated instance. As a result, they have lowered the WvW population caps.

If you only experience lag in WvW or a world boss, it’s probably the server. If however you experience lag in a regular semi-active map, it’s probably your connection. When it’s the server that is causing the problem, everyone on that map will also be experiencing the same problem.

The Fire Elemental for example is a simple event where ~100 players all begin attacking at roughly the same time. From anywhere in the zone, if you watch your ping, it will spike for the duration of the boss.