Guild Wars 2

My girlfriend and I have three macs – a top-end iMac (Feb 2013), a brand new Haswell 13" MBA (July 2013), and a 2012 11" MBA. We use all three to play guild wars, from her network, and mine. My network is apple-based, hers is SMC based.

In both homes, on all three systems, we routinely and regularly are unable to use some aspect of the trading post. The issues break down into four categories, and some, or all, of these issues may exist at once (but not always):

1 – Gem store menu will load, but no content.
2 – “Buy gems” dialog is blank and does not load
3 – Trading post will not load
4 – Gem exchange will not load

I’ve yet to find a fix for these issues that is consistent, and it seems to happen most consistently on the iMac (which, ironically, is the most powerful of the systems). Deleting the application support folder doesn’t help, nor does any of the other forum posts I’ve read.

Basically, these issues may randomly pop up during a session, and only quitting the client and restarting (often more than once!) will restore normal function.

It’s unbelievably frustrating, and my girlfriend is prepared to quit, as she’s almost guaranteed each day to be unable to use the TP to sell her loot from the day, or to search for items. It’s gotten so bad that each day, I log in for her now, and log out/in repeatedly until the TP is working so she doesn’t have to deal with the stress of it all.

It’s really unfortunate, because we are both HUGE advocates of GW2, and we really, genuinely want to support the game and the paradigm shift in MMO’s that it represents. It’s pretty sad that often I can’t even give ANet money, because the gem store won’t load or won’t let me purchase gems!

So, I ask ANet: Can we please run a QA sprint on this? Can we work together, collectively, to troubleshoot this problem and collect data for you so that you can squash these bugs, and remove what is, essentially, the only barrier we run into in our gameplay? Can you please, please provide us some direction on how we can best help you to solve this issue for us?

Thank you so much.

I get what you describe often.
for me: sometimes the TP will never work. always able to pick up items, but sometimes the gem store won’t show, or the gem exchange, or the trading post and sell.
logging out and back in will fix it about 50% of the time for me.
whatever working state the TP is in it seems to stay that way for the duration of being logged in.
From what I’m aware of, this problem is not limited to macs.

Hi,

I am experiencing this issue too, and I think I found a solution for it. I posted my solution at this thread…

https://forum-en.gw2archive.eu/forum/support/bugs/Mac-Beta-Trading-Post-Issues/first#post3156901

Hopefully it helps…

dude, you may be on to something there.
when I read your response at first, I thought you’d give the ol’ delete application support recommendation and I was already planning on replying with “that’s not a solution, that’s a workaround” reply, but then I was pleasantly surprised.
I’ll give this some testing.