Guild Wars 2

There is also a new glitch, outside our control, and it’s slowing our authentication e-mails.

The steps I outlined in the sticky post apply — https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262 — but there’s a significant issue with an Internet backbone that also is delaying receipt of e-mails.

We are updating our KB to include an article about slowed authentication e-mails, but we’re under the impression that the issue may be better now.

We’ve looked into the matter and the slow-down that was happening earlier today does indeed appear to have been resolved.

I’ll say this once again. Perhaps this time forum members who are posting randomly and speculatively will take this opportunity to learn about the subject from a factual standpoint:

We are closing the accounts of RMTers, cheaters, and exploiters in record numbers. On some days, 1,000 accounts are closed. That action prompts the unscrupulous people who sell gold, cheat, exploit, and bot to extend their reach to try to steal accounts. This means they are plumbing “known password” lists, sending more phishing e-mails, logging into accounts to which they had access months ago (due to poor security measures on the part of the user), and generally doing what they can to steal accounts.

This does not point to a vulnerability in the game or the servers, but the exploitation of individual levels of vulnerability being capitalized upon to steal individual accounts.

Add to that the fact that recent in-game events and the new feature build brought back players in high numbers, players who may have stepped away from the game and return to find they were hacked months ago (again, not through vulnerability on our side but through the usual game-thief processes).

From all I’ve been told — confirmed minutes ago — the alleged “big hole” in security to which you refer does not exist. We continue to be ever-diligent on matters of security, and I’ll never say “never” in reference to security. But once again, nothing points to this alleged “hole” except anecdotal evidence that can be explained by the information I provided above.

Desperate times lead to desperate measures, and cheaters, exploiters, botters, and RMTers are indeed desperate.