Guild Wars 2

Just bought 20.00 in black lion gems through my paypal. Money has been taken from checking account and e-mail from paypal saying such but no gems. I logged out and in again but no gems. Is there a bug???? I got all the usual steps from in game, through paypal to GW2 site but it ends there.

There was a recent similar thread. It turned out the transaction didn’t actually go through. The bank put a hold on the money so it looked like it went through, but it really didn’t.

this thread here.
“I do understand, but as the agent explained the purchases were never charged to your card. _ Your financial institution/bank/credit card company did place a “hold” on the funds pending completion of the transaction, but _you were not charged for any purchase attempt”.

Maybe something similar happened.

Your can maybe call the bank and see if it actually went through. And you can make a ticket to discuss it with support. Top of page then top right of page-submit a request.

Thanks, I’ll look into that.

well, no Gems and money taken from my account. Guess I’m out 20 bucks.

Submit a ticket.

GRIM.7326:

well, no Gems and money taken from my account. Guess I’m out 20 bucks.

No, in a situation like this they want you to contact support. Top of page-support, then top of page-submit a request. Make a ticket and tell them what happened.