Guild Wars 2

I have a similar crashing issue: Everything freezes with the sounds buzzing in an infinite loop. This also hard locks this system as ALT+CTRL+DEL, ALT+TAB or ALT+F4 do not work and does not return control to the system. The only way out is by hard reboot. My graphics settings are set to medium, and performance-wise there are no issues until the freeze. Did the memory diagnostic, all my drivers are up-to-date, and no noticeable overheating, I am not over-clocking either. Here is my specs:

OS: Win 7 Home Premium (64-bit)
Processor: Intel Core i5 3.2 GHz
RAM: 8 GB
Graphics: ATI Radeon HD 5700

Sad to report i have a similar problem.
I am running a Windows 7 32 bit system with a Geforce GTX560Ti.
I already had some crashing issues, like in WvWvW when it was very crowded.
Since this weekend (related to karka-event ?) it has gotten worse.

I did the new dungeon, which i love, but i always crash after i have done the second fractals.
Strange thing is : when u crash in other dungeons, u can relog and rejoin your group.
When we tried this on the new dungeon, we were all kicked out.
So i guess i will remain stuck on level 1.

Yesterday on the one-time event with the Karka i joined ; during the event i crashed about 10 times.
Worse thing was that i did the whole event, but when the final assault on the karka came i crashed again and then i could’n log back in for a few minutes, resulting in the fact that i didn’t get the chest because i couldn’t log back in before the karka was killed.
So basically i did the event for nothing.

This is killing the joy i am having with this game.
I don’t even dare to do a dungeon with my guildies because i might mess things up for them.

Attached is my dxdiag.

Hope someone has a solution.
Already tried :

• running the game as admin
• expanding memory
• decreasing all graphic settings
  To no avail.

Can we please get an update on what Anet is doing regarding this issue? I’ve been crashing fairly consistently since launch. Is this ever going to get fixed?

Been having this issue for some time, and it made the game unplayable for a while. I set GW2 to run as Admin while also in compatibility mode with Windows Vista (Service Pack 2) and it improved somewhat, enough that I would not freeze right away at the very least. I have to hard restart every time this happens. Screen goes black, still can hear sound and music, sometimes it can start skipping though. Things I have tried:

• Memory Test, 100% pass
• Hard Drive disk check, came out good.
• Using a second, completely blank hard drive.
• Updating my NVIDIA drivers to 306.97, even trying to 310.54 beta drivers. I have downgraded back to 306.97 since then, as beta will be beta.
• Fixing any errors that were occurring according to the Event Viewer.
• About four or five separate re-installs, some before and some after the disk check.
• Deleting the local.dat.
• Deleting the entire Guild Wars 2 folder in Documents.
• Editing MSCONFIG so to be sure nothing was starting up at boot that conflicted with the game.
• A number of other things, including edits to the NVIDIA control panel.

None of these have worked, only the two above really made any noticeable difference, and it only made it so it might take 30 minutes to an hour till it happens again. I know it’s not overheating as temps stay in a good range even after an hour or so of playing, and the crash can happen as soon as I log in on a character. I had a support ticket open, but after getting told to repeat a process I already did, I got frustrated and closed the ticket.

Something is wrong with Guild Wars 2, I’m fairly certain of it. It ran fine before Halloween, and now it won’t. Can we get some response as to what actions are being taken to fix this, please?

I am having this problem from a patch somewhere in november ( cant pin point witch one because I was rly busy with other stuff at that time ). It is the same as everyone else here. Full crash of pc with a black screen ( or no incoming feed from pc atleast ) and a looping sound and only way to get it going again is hard reboot of the pc, ctrl-alt-del doesnt work. There is not one other program, instance or game that did this to my PC before EVER and my rig is 4years old.

Anywase from the moments started I started a support ticket but Anet closed because I didnt reply for a week because I was to busy to test and thus couldnt reply, but the crashing was still there. So I started a new support ticket and this one has been goin for 10 days now. All the things Anet lets you do is just so they can say look its your fault. But since my rig actually works and I alrdy did everything they said and did again just to please them they still cant say its my rigs fault.

And Anet has more then once askt me to do things they alrdy askt or I alrdy told them I did, they do not read the full support ticket it just gets jumped from one clerck to the next one who just ask for a log of this or that with no valuable explenation or solution they are coming to or what they alrdy ruled out or not.

All I know is its the games fault whatever they will say. But I do see one strange thing if you put -log behind your shortcut in the properties it creates a log in your GW2 folder in my docs. In that log with me it says allot of error:…… so I can see the game is kittening up but I would like to know if you guys have the same issue or not on that front.

As far for all the solutions on here, they dont work

I will add the log so you guys can see

So what happened to the issue plaguing 32 bit systems? I’ve been crashing for months now and can barely play WvW. Just lost credit for a Stonemist Castle cap because I crashed.

i explained that in another thread

You’re all posting on the wrong idea that physical memory (Working set and Private Set) is the most important aspect.

There is another field that is important on Virtual Memory based operating systems, that Task manager has no option to display what so ever.

This Virtual Size, as its known in Process Explorer, is often 500MB-1GB larger than the working set and is why the game is far more likely to crash on 32bit operating systems.

This Virtual Size is also often used to store quick cached copies of video resources so a game can be alt tabbed in and out of quickly without having to rehit the hdd for textures (among other things).

Just opening the GW2 launcher, 1.1GB of virtual space is allocated for the process.
By the time you hit the menu, its at 1.5GB

This is already close to unstable gameplay if it was running on a 32bit operating system.

Once loaded into a map (say Bloodtide) its already operating at 1.7GB’s of virtual. with a 2GB user address space, simply changing to a new map will crash the process.

1.9GB on portalling to lions arch
Bam, theres your crash.

changing the address space distribution on 32bit will help, in some cases, but it can send the OS unstable in many of them.

What’s the solution?

disable high resolution character models, keep the textures to medium settings. (and hope anet find a way to reduce the virtual allocations)

Squall if I apply those settings to GW2 it doesnt matter it just crashes as frequent and as fast as before.

Download Process Explorer from the sys internals website, and add the Virtual Size column in the options.

then take screenshots of the process explorer window after loading into a character.

well took screenshot and did what you said it is effectivly at 1.7Gigs but how can you alter it to change to go higher then 2Gigs per user if thats what its at standard and is it just difficult or does windows effectivly get unstable after changing it ?

bah sry forgot screenshot

For those experiencing “Out of memory leak” type error messages when they crash on Windows 7 32 bit systems I found this solution:

http://forums.steampowered.com/forums/showthread.php?t=2246915

No negative side effects as of yet. I used 2900 instead of 3072 and got the same result: can play for extended periods of time without crashing.

After Lost Shore update , my game is randomly crashes when using waypoints or mapping in WVW / or fractals. Never had issues with the game until now.

The problem is definitely not on the user side. ArenaNET knows there is a problem on their end but the fact that they haven’t done (or even said) anything about it for months tells me they either can’t or won’t fix it. It’s pretty sad, because playing WvW is incredibly frustrating due to all the disconnects anytime there is any significant population in the same close area (i.e., when the game engine needs to tell everyone what everyone else is doing). Rift had a similar issue but at least in their case it mostly just added to lag. With GW2 we get bounced out to the desktop.

Well I haven’t posted in this section of the forum before, but I had a similar issue about crashing.

Win7-64
AMD FX-8150 (Zambezi)
16Gb G.Skill Ripjaws RAM
2Gb Sapphire HD7870
Corsair H80 Liquid CPU cooler

As frequently as 10-15mins between crashes, not while doing anything in particular, just randomly at ANY point. Sometimes game would stall/freeze and not even the cursory Ctrl+Alt+Del would do anything, while the speakers rapidly repeated the last sounds of the game before death. Other times it would boot me straight out of the OS and into a soft boot / reset.

While cleaning out my PC the other day (I do this once every 1-2 months, dust kills PC components) I decided to take some hard action. I removed two random chips from the mobo, making it run on 8Gb of RAM. So far, after more than a week of gaming (normal power-ons/shutdowns) it hasn’t faultered one bit. When I have more time later in the week I’ll try the other sticks in the same method to see if I can get it to crash. If it does then I know for 100% certain that it’s faulty RAM. Hopefully more results to come.

Crashes, hangs up, rubberband lag. Loss of data. Lose things in inventory. Sigh. Will this ever get fixed or even acknowledged as an issue?

Hi all , I also have a problem with my rather unpleasant NVIDIA GTX 560 Ti, and my AMD FX™ -4100 Quad-Core Processor … I also post my DxDiag:

I do not exceed 55 fps at Lion’s Arch …. :/

This problem by the way still relevant
That’s for my computer
[URL=http://www.radikal.ru][IMG]http://s017.radikal.ru/i436/1302/33/13ca4a2a549e.jpg[/IMG][/URL]
[URL=http://www.radikal.ru][IMG]http://s59.radikal.ru/i165/1302/08/81d30cd06cf8.jpg[/IMG][/URL]

This problem IS still relevant and I dont understand why its happening…. I think its because I have an Nvidia card from what I read above…. please help this is getting really frustrating.
Here are my logs, hope you guys can fix this.

Its really annoying… well… sometime ago I just fixed it underclocking GPU… but after new update (28/02/2013)… its crashing again… :/

Is anyone getting the error message I posted here?

https://forum-en.gw2archive.eu/forum/support/tech/Game-unplayable-due-to-constant-crashes/first#post1557339

A lot of this..

Model ‘0×007209’: Can’t unlink child ‘0×00d28d’ from parent bone ‘kneer’, there’s no bone with that name.

Why I have no bones.. and what is a kneer?

When i play in a normal zone or pvp i get a good decent fps (30/40). But when i’m ikittenone with lots of action like the Shatterer or Guild Bounties i get huge framedrops… bit like everything is delayed a couple of seconds…

i think i’m close to the minimum requirements but the game plays nice. Except in very crowded areas help!

Just adding a few lines to refresh the subject – last post was 11 months ago and nothing has changed – people getting random hard reset crashes on different systems,
different graphic crds and windows. Anet is silent, not one word from anyone.

I am having this problem since I bough the game over a year ago. Bought a brand new computer, changed nvidia for ati, changed my internet provider and windows 64 from 32 . I was devastated to see nothing has changed – computer freezes and need a hard reset few times a day. No problems with othert mmo games, only GW2. Other games I play on maximum, gw2 is set to the lowes, looks like under water. Crash in wvw, crash in a dungeon, crash on an empty map just standing in the middle of a road, doing nothing.

Intel Core i5- 3570
8gb ram
windows 7 64 bit
ati radeon HD 7800

no log after the crash. all memory, system checks passed with flying colors.

A year and no word from Anet. Shame on you.

Asus sabertooth Z77
NVIDIA GeForce GTX 770
Intel® Core™ i5-3570 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM

wvw 15/fps, constant ability lag,ect..

kind regard’s

I have the same problem. I think it depends on patch since there are period in which the game doesn’t crash so often (but still crashes). In the last weeks creashes are considerably incresed (one every 20-30 minutes).
Could it be caused by my graphics card? I’ve tried to decrease graphic options, but nothing happens.

Intel Core2 Quad CPU
Q6600 @ 2.40GHz
RAM – 3 GB
OS – 32 bit
GC- ATI Radehon 4890

I’m having problems since the Windows 8.1 release. But reinstalled Win 8, Win 7, and can’t play. My PC was getting Blue Screen of the Death, today I just got A new install for Windows 7 without 1 of the 2 Memory slots and have no BlueScreen anymore. But when I log in the game and choose my character, the game client crashes. Can’t play anymore.

Intel i5 3570k
4Gb RAM DDR3 1333 (had 2x until yesterday)
GTX 660 TI
Now on Windows 7 Professional x64