Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
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Posted by: Gaile Gray
Additions:
(edited by Gaile Gray.6029)
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Posted by: Illconceived Was Na.9781
Thanks for the update (and for working late hours to post about it).
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Posted by: Xista.7391
I just received my birthday present in the mail.
Thanks for working hard to resolve this!
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Posted by: Grileenor.1497
This is still not working as intended, I suppose. Four of my chars received their present on the 25th as well as today. Now I have two presents per char. I doubt this is some kind or preorder bonus
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Posted by: LadyRhonwyn.2501
This is still not working as intended, I suppose. Four of my chars received their present on the 25th as well as today. Now I have two presents per char. I doubt this is some kind or preorder bonus
Gaile mentioned that some people would get two gifts. So, it’s working as intended (of sorts…) Just enjoy it!
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Posted by: ZaxanRazor.6235
Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?
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Posted by: Teege.4623
Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?
“*We experienced an issue that affected the distribution of some birthday gifts. Some gifts may arrive a few days after the character’s actual birthday.”
I’m sure you read the post though.
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Posted by: Inculpatus cedo.9234
This is still not working as intended, I suppose. Four of my chars received their present on the 25th as well as today. Now I have two presents per char. I doubt this is some kind or preorder bonus
Per release/update notes: ’First Birthday Gift
Fixed a bug that prevented some player characters from receiving their First Birthday Gift. This should also give a birthday gift to all characters that are over a year old, including those that have already received one.’
So, it seems it is working as intended. =)
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Posted by: Parisalchuk.9230
How is this at all fair? Your giving presents out to all characters that are 1 year old, regardless of if they have received one or not. This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.
While Im only missing out on a booster really, this still is crap for people who werent ‘lucky’.
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Posted by: EnemyCrusher.7324
Adding to the list:
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Posted by: Malediktus.9250
I think its not fair that some people get double the presents. I only got 1 because of this bug.
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Posted by: Gaile Gray
Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?
Hmmm… I think I’d like you to please submit a support ticket. You should have been set right with last night’s distribution, so please let us hear from you via a ticket so we can make sure you get your gift. Thank you for your understanding.
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Posted by: Fogeltje.3091
Thanks for the information. That explains why my main toon received the gift a second time. I accepted and opened without thinking. I’m glad that this is not considered an exploit.
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Posted by: Squishy.9456
Gifts received on both of my 1-year-old characters. Thanks!
The even better news is, now that the bug’s been fixed, subsequent birthdays shouldn’t have the same problems. So double hurrah!
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Posted by: Gaile Gray
I think its not fair that some people get double the presents. I only got 1 because of this bug.
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
How is this at all fair? Your giving presents out to all characters that are 1 year old, regardless of if they have received one or not. This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.
While Im only missing out on a booster really, this still is crap for people who werent ‘lucky’.
Again, this was not a universal situation, only a small number would have received a second item.
Gifts received on both of my 1-year-old characters. Thanks!
The even better news is, now that the bug’s been fixed, subsequent birthdays shouldn’t have the same problems. So double hurrah!
Absolutely! All should be smooth sailing from now on!
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Posted by: Wallace MacBix.2089
Yay, hopefully my main will have his belated present waiting for him when I log on tonight. Based on what you told others, Gaile, if I don’t get it I’ll submit a ticket for him (I think I should have received it 3days ago, or whenever the 3day head start hit 1 year). Thanks for explaining the fixes.
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Posted by: folly dragon.4126
Okay, this is purely my fault, but I deleted my first character, however, there are several of my characters I believe took on their transfer server date. It means I get to wait 3 months more to get my gifts. Not sure this system was the in terms of my favor, but I will accept it. Just thought Dev woukd like to know about it.
Personally, their should be an account birthday gift as well. My suggestion.
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Posted by: silverfire.2547
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
Not entirely sure how “intentional double-gifting” would be defined, then.
Last night, when the patch hit, literally everyone on my server’s voice chat who had received a first present received a second one.
Some people are now sitting on 20+ Birthday Boosters and wastes of bank space Mini Queen Jennahs.
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Posted by: Malediktus.9250
I think its not fair that some people get double the presents. I only got 1 because of this bug.
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
A few must be thousands, because I know several people who got double presents.
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Posted by: Bashick.3408
Question, the booster once is activated the 24hs start counting, no matter if you are online or offline? or is like the others boosters??
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Posted by: Algoran.3719
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
Not entirely sure how “intentional double-gifting” would be defined, then.
Last night, when the patch hit, literally everyone on my server’s voice chat who had received a first present received a second one.
Some people are now sitting on 20+ Birthday Boosters and
wastes of bank spaceMini Queen Jennahs.
Yeah, I’m having difficult understanding how the double gifting isn’t intentional. If it was unintentional then is ANet saying it’s a bug just like the lack of gifts was? Did the devs understand the problem that little yet got pressured to just pump out any kind of solution to placate the community? I’d love to know more about the initial bug. Anniversary triggers seem like they’d be based on simple date difference method calls. That’s usually in a well-defined library that’s been used for years (nobody writes time manipulation libraries anymore unless they’re in school). So, either way, it’s a little unsettling. Clearly ANet feels anniversary gifts are important as they’ve been called ‘entitlements’ (though I missed that part of the EULA I agreed to
) so I hope it’s been cleared up for next year.
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Posted by: hoegarden.4287
I think its not fair that some people get double the presents. I only got 1 because of this bug.
No, a few people received a second gift. Not a lot, but a few. This was a factor of how the distribution was made, and how the fix was rolled out. It’s not an intentional double-gifting, and you got everything to which you are entitled and of course we’re sorry for any confusion that this caused.
A few must be thousands, because I know several people who got double presents.
I know people who got more than 2 presents… Still wondering how that is fair.
Maybe only a small group got more presents, so I would think it is easier to delete those again (since the number is small) Or check who has the most presents, and give all those who already had one the same amount :p
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Posted by: Brother Grimm.5176
Any chance there will ever be a “bound” category that allows us to gift items to another player, yet not be sold on the TP? A “gift bound” perhaps?
I hate the idea of destroying the LVL 20 scrolls, but they are useless to me (and a LOT of long time players), but would be great for a starting out player (tho I would never suggest someone use one on their first character…..takes away your GW2 “virginity” in a way).
What does it matter if someone got 2 presents….is there really anything here that is in short supply or gives any sort of advantage?
On the scrolls, any chance these will ever be altered (or be able to be exchanged) for a scroll that gives a LVL 80 20 skill points? I get that they promote new characters (and thus theoretically sell character slots), but I’ve got all the characters I plan on playing, so they are just taking up a storage slot right now and are on my “when will I destroy” list.
(edited by Brother Grimm.5176)
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Posted by: Diabolus Anur Kaya.8379
Still haven’t receive the present for my main character, who is 367 days old. Is this going to take some time to roll out?
Hmmm… I think I’d like you to please submit a support ticket. You should have been set right with last night’s distribution, so please let us hear from you via a ticket so we can make sure you get your gift. Thank you for your understanding.
I submitted a support ticket last night and got a reply that said the “development team was working to get those missing gifts sent out as quickly as possible” along with the blah blah about gifts are based on character age not account age… Well duh, I just so happen to have created six toons on the first day of the headstart using my names from GW & hopefully this wil be worked out when I log on tonight. Now. What to do with an army of mini queen Jenna’s? Into the mystic toilet with most of them?
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Posted by: Magnus.7521
I am very annoyed, I came back to Guild Wars because of an email advertising the new “clockwork” stuff… and being away I decided to delete my original toon.
Spent about $40 on gems to buy some new stuff… then I discover its not account but character. So no Birthday gift for me.
I feel my account being a year old should be good enough personally.
So please forward this who it might concern, you lost a paying a customer…
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Posted by: YellowGoudvis.2960
I am very annoyed, I came back to Guild Wars because of an email advertising the new “clockwork” stuff… and being away I decided to delete my original toon.
Spent about $40 on gems to buy some new stuff… then I discover its not account but character. So no Birthday gift for me.
I feel my account being a year old should be good enough personally.
So please forward this who it might concern, you lost a paying a customer…
I totaly agree with you here.
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Posted by: Saraya Bloodrain.1284
Greetings all.
I have not rec a b-day gift yet. i was in beta as well as the “Head Start” so i should have got one. I did summit a ticket today about it. I know there is an issue going on here. so i will wait and hope to get one in my in game mail here in the next few days.
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Posted by: Sinbold.8723
Parisalchuck.9230 wrote, “This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.”
Anet did not give anyone a free precursor. Ever. Especially not at a “high rate”. Where did you get this idea from?
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Posted by: Inculpatus cedo.9234
Parisalchuck.9230 wrote, “This is like last November all over again where people who may or may not have done the Southsun event can get free loot which included a relatively high rate of precursors.”
Anet did not give anyone a free precursor. Ever. Especially not at a “high rate”. Where did you get this idea from?
I am not sure about the rate being high or low, but I got a precursor from the Karka event. Some people had good luck with the boxes distributed, and some not-so-good luck.
Though, I think the birthday gift distribution can not be compared to the Karka event, at all. Everyone gets the same thing(s).
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Posted by: Astral Projections.7320
Greetings all.
I have not rec a b-day gift yet. i was in beta as well as the “Head Start” so i should have got one. I did summit a ticket today about it. I know there is an issue going on here. so i will wait and hope to get one in my in game mail here in the next few days.
Did you delete and remake characters after Head Start? Check your characters age just to be sure by typing /age in chat.
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Posted by: hoegarden.4287
Though, I think the birthday gift distribution can not be compared to the Karka event, at all. Everyone gets the same thing(s).
That is just the problem. We all get the same thing(s) but not the same number. So what it looks like now is that some players can use 2-3 (or even 4) times a birthday boost and others can use it only once… How can that be fair ?
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Posted by: Gaile Gray
Some people got a second gift. If they got more than two, then they had more than two chars who reached 365 days. It’s that simple. No one got a bushel basket of gifts. 
We do not — cannot — reset character ages, so if your char does not show 365 days in age, then it truly isn’t that old.
If your char says it is 365 days old (or older) and if you are certain you did not get your mail, remember to empty your mailbox to accept any queued up mails.
If your mailbox is empty and you still do not have a mail containing the First Birthday Gift, consider that you may have deleted and remade the character at some point. I suggest this because my co-worker was just saying “How is my char only 199 days old?” and I suggested a remake, which he then recalled that he had done some months ago. 
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Posted by: Gaile Gray
Hey all,
We added a few more points of interest to the FAQ, so please see the topmost thread for more details about the First Birthday Gift.
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Posted by: Saraya Bloodrain.1284
Astral Projections.7320
Ty for the tip. I did go and look at the very first Chr i made. it says 360,, so i will wait 5 days to see if i get a gift. though i was part of beta and head start.
Ty A Net for moving quickly to fix the “glitch”
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Posted by: Beliskner.5039
I activated the 24hr buff from birthday gifts, had about 18hrs left when internet died, came back an hour later and the buff is gone
.
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Posted by: mercury ranique.2170
I activated the 24hr buff from birthday gifts, had about 18hrs left when internet died, came back an hour later and the buff is gone
.
Are you sure that it was your internet that died or where you in a specific place?? e.g. the super adventure box? That place strips off any boons and buffs. You get a warning when you enter there.
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Posted by: Beliskner.5039
Oh that might explain it lol, i did lose total conn in there, oh well nvm won’t be going there for awhile hehe.
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Posted by: Gaile Gray
Astral Projections.7320
Ty for the tip. I did go and look at the very first Chr i made. it says 360,, so i will wait 5 days to see if i get a gift. though i was part of beta and head start.
Ty A Net for moving quickly to fix the “glitch”
I feel sure you’ll get your gift very soon. 
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Posted by: Sinbold.8723
Inculpatus cedo.9234 wrote, “I am not sure about the rate being high or low, but I got a precursor from the Karka event. Some people had good luck with the boxes distributed, and some not-so-good luck.”
So you did NOT have a precursor sent to your in-game mail by Anet, as was implied, you got it from good old fashioned RNG. Unless your wording is unclear, you state you got it from “the Karka event.” If you received a “box” via in-game mail, and were lucky with RNG and got a precursor out of it, that’s very different. If someone gave you a scratch-off lottery ticket that they spent a dollar on, and you won $100 scratching if off, did you receive the $100 from the guy that spent a dollar on the ticket? No. Someone spent a dollar to give you a chance.
Paris’s post made it sound like some people received an in-game mail that went something like this: “Please accept our apology! Here is your free Tooth of Frostfang (or Spark, the Energizer, Chaos Gun, Storm, Zap, Bard, Chosen, Howl, Rotgort’s Flame, the Lover, Hunter, Legend, Rage, Venom, etc.) to speed your progress toward your Legendary Weapon!”
Sorry, but miss-information and bad rumors really get my goat. It’s bad enough Anet was extremely unclear about the magic find armor and trinkets becoming account bound. We don’t need players & forum posters starting rumors based on bad info or misunderstanding.
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Posted by: Inculpatus cedo.9234
Not sure how saying some were lucky with the boxes could be misinterpreted, but if you have done so, I guess that’s on you. Every precursor came out of a box/chest. Either the ones that dropped, or the ones that were sent. If some people don’t understand that, I am not sure what else I could say. Maybe you had to be there. /shrug
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Posted by: mercury ranique.2170
I think IC was very clear. As well as Arenanet was bout the removal of magic find gear, but MF removal has nothing to do with this.
To those people who are missing a second present. You can also look at it from a different point of view. Arenanet has fixed the issue really quick. They prolly could identify and fix the issue really quick, but the problem arised with tracking down and filtering the existing accounts that allready got affected. They (so I imagine) decided to get those people their gift asap. This speedy action had the side effect that everyone got their present again. I know this sounds a bit unfair, but would you find it acceptable if you they where still trying to find a solution where only the affected accounts where filtered out and you still had nothing??
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Posted by: Gaile Gray
We received a new question about this, so I’m bumping to the front. 
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