Disconnects and other issues...

Disconnects and other issues...

in Account & Technical Support

Posted by: Veprovina.4876

Veprovina.4876

Q:

Hi!

I’m having issues with disconnected from server thing… I don’t know the exact code it gives me, but it’s happening more and more. Then after i press OK on the message, the only thing i can do besides stare at the black screen is Ctrl+Alt+Del my way into task manager and force close Gw2 application… It’s kinda frustrating…

The client isn’t firewalled, i checked some other stuff that might cause the problem like my internet connection, but everything’s fine… Yet i’m still getting disconnected….

One other rather annoying issue is that the keys are sometimes getting “stuck”… Like, i’m pressing A or D to strafe and sometimes it’s like they’re getting “toggled”… the character is going left or right or whatever, even when i release the key. Then i have to press it again for it to stop moving…

Another thing i’m curious about and probably doesn’t belong in tech support but still… Why do i keep losing targets? I press tab to target something, hit it twice and the target’s gone, i have to press tab again to target the enemy. Then sometimes it targets a random NPC pretty far from what i’m facing… Is the targeting system kinda broken or did i just not set up something right in options? The biggest annoyance is that my targets keep dissapearing. This started happening just recently.

Anyway, the disconnect issue is the most important, the other 2 are minor annoyances i thought i’d share so i don’t have to open up a new thread…

Any insight on what may be the cause?

Ravos Xar, Ash Legion Charr Mesmer

Disconnects and other issues...

in Account & Technical Support

Posted by: DankShanksta.2719

DankShanksta.2719

BUMP!

I have been having these issues as well. i have been able to play today all of 20mins. Mine started this AM around 1030est.

Sea of Sorrows

Disconnects and other issues...

in Account & Technical Support

Posted by: Amonet.4985

Amonet.4985

Well. I’ve been having a similar issue: My game crashes randomly (sometimes I can play 3hours long without a crash, sometimes I get 2 crahses in 10mins).
I updated my drivers and such, but it didn’t help.

If you happen to find the solution, please post it to help us all out. (I will too, if I find a solution).

As for the other questions: I have the A / D strafe issues too, I’m pretty sure it’s since the last patch and is probably a minor bug that is to be fixed.

The tabbing is just how it works in this game, a bit annoying, but you’ll get used to it!

Greetings.

Disconnects and other issues...

in Account & Technical Support

Posted by: DankShanksta.2719

DankShanksta.2719

— Update:
I believe this to be an ANET issue and not an end user issue. As with launch they did not have the resources available to support such a high influx of players. With the holiday season here most are off from school and work which in turn increases resources available by the servers. With the specific systems they use such as; their map caching i think to be the bigger problems. somethings i found slightly helpful (on Windows Box) flushing DNS and ensuring good firewall/port forwarding is in order. doing this allowed me to play for 3hrs straight without interruption. Just did it again after DC’s started again, to see if it helps the client at all stay connected.

FYI: flush dns in command prompt as Admin with IPCONFIG /flushdns (don’t forget space after the G)

Hope this can help a little…

Sea of Sorrows

Disconnects and other issues...

in Account & Technical Support

Posted by: Captain Shinypants.1987

Captain Shinypants.1987

Same here i find it happens more when there is a new world event or when there’s a new WvW match up. I’ve done the flush dns help but as soon as it seems like to me there’s an influx of players boom im dc. This has happened everytime time with a new event or WvW change over so its not a new thing…. strange it only happens on here

Disconnects and other issues...

in Account & Technical Support

Posted by: wyler.1304

wyler.1304

I concur this is not user end deficiency. Have been getting constant disconnects in Toypocalypse after 10-20mins of play. Originally thought it’s a McAfee issue, uninstalled it, still disconnecting. Would be good if Anet could help to confirm this.

Disconnects and other issues...

in Account & Technical Support

Posted by: Corbus.9837

Corbus.9837

Same here. Sudden skill freezes , never ending loading screens or just pure DC with an error.

It has happened to me about 6 or 8 times within past few hours.

Disconnects and other issues...

in Account & Technical Support

Posted by: Levian.6742

Levian.6742

I’ve had this issue SINCE LAUNCH. We just upgraded our internet and now get 2.2mb/s download, and around 1mb/s upload and I’m still getting horrible lag spikes, and disconnects every 20 mins or so.

I just did my first fractal and got DC’d twice, the whole group had to exit and lose all progress just so we could hook up again

Disconnects and other issues...

in Account & Technical Support

Posted by: Captain Shinypants.1987

Captain Shinypants.1987

levian i get 15mbs down and 3mbs up and i havent got anywhere near the best, and i was just in a zerg battle in WvW and i underststand the lag a bit from my end as i havent a top end gfc ive got a nvidia 570 but more importently the latest cpu an amd 965 oc to 4ghz. But it the dc’s when something happens that gets me. This is an mmo so please anet sort your end out as this is happening all the time to alot of people.

Disconnects and other issues...

in Account & Technical Support

Posted by: orchid.4726

orchid.4726

I’ve had this issue SINCE LAUNCH. We just upgraded our internet and now get 2.2mb/s download, and around 1mb/s upload and I’m still getting horrible lag spikes, and disconnects every 20 mins or so.

I just did my first fractal and got DC’d twice, the whole group had to exit and lose all progress just so we could hook up again

Same here, its becoming more and more frequent and REALLY annoying. Is it possible at least to know if its an OFFICIALLY IDENTIFIED problem, and if devs are trying to fix it???

Server : Blackgate
Guild : [HB] (www.hb-eu.com)

Disconnects and other issues...

in Account & Technical Support

Posted by: DankShanksta.2719

DankShanksta.2719

I have been submitting tickets, providing them connection reports, screenshots, error codes, yet it seems nothing is being done to fix this.

Sea of Sorrows

Disconnects and other issues...

in Account & Technical Support

Posted by: DankShanksta.2719

DankShanksta.2719

I am now to the point where I can not even play anymore.

Sea of Sorrows

Disconnects and other issues...

in Account & Technical Support

Posted by: orchid.4726

orchid.4726

Server : Blackgate
Guild : [HB] (www.hb-eu.com)

Disconnects and other issues...

in Account & Technical Support

Posted by: Veprovina.4876

Veprovina.4876

Well i’ve been away for the weekend and couldn’t reply on forums… Quite a bit of people having the same issues… I’ll try flushing DNS maybe that fixes it…

One thing i noticed is that after i get disconnected i reset my router and it works fine again for a while. This is by no means a fix, but worth a try for the people who get disconnected.

I just hope there’s a permanent fix for this, and i believe it’s not the users fault, may be something with ArenaNet’s servers… It’s an MMO, most of the game exists on the servers so yeah… The clients we have shouldn’t be at fault for the disconnections…

Hope they fix it soon. It’s not fun getting disconnected in the middle of an epic fight… :/

Also, the strafing issue seems to be fixed, so yeah… And i guess i’ll get used to the targeting. :P

Ravos Xar, Ash Legion Charr Mesmer