Does Anet promptly communicate ?
There’s more than a few devs who regularly check the techsupport section, and lots of times will reply here. Far more devs in other areas. But that’s mainly because pure tech issues can be rather easily resolved by other players who are fairly savvy in the field and we have lots of those here.
Where as pure game issues(bugs,glitches,confusion) can’t be solved half as effectively by players as by someone with inside information about the game(devs).
It’s true that they do post quite often on the Gw2 Subreddit. Mostly because the voting system makes their comments much more easily visible to a large amount of people(+130k people).
The Gw2 DevTracker subreddit is great to filter out everything but the developer comments made on reddit.
i5 4690k @4.1ghz, r7 260x 1180/1680,8Gb G.skill Ripjaw 2133, 120gb ssd Gw2+OS