Dynamic shadows not appearing.

Dynamic shadows not appearing.

in Account & Technical Support

Posted by: Tomz.9265

Tomz.9265

Hi. I got a graphic problem with dynamic shadows. SImpy put they are not appering. Not for my character or any another. Only shadow I get can see is the simplistic shadows with low settings. Game runs fine on my machine, not on max settings but still.

My laptop I use playing is Acer Aspire 5943G with:
Intel Core i7-720Q (1,6GHz, 6Mb L3 cache)
Ati Mobility Radeon HD 5650 (1Gb memory)
4 Gb DDR3 Memory

I got latest DirectX 11, dunno if the problem is with that. Anyways theres a ss attachment how it looks like and I f any1 else had any similar problems and thay managed to fix em I would appreciate to know how they did it.

Cheers.

Attachments:

“I reject your reality and substitute it for my own.”

Dynamic shadows not appearing.

in Account & Technical Support

Posted by: Symbo.4763

Symbo.4763

Hey there, I have the same problem with my laptop. Dynamic shadows are not appearing for me either. Not only that, my character also seems to emit a kind of “light radius” that just eliminates all nearby shadows.

It also seems that this only happens with laptops that have Mobility Radeon HD cards. You mentioned that you have a Radeon HD 5650. I have a Radeon HD 5730. I’ve heard other people with a 5660 and a 6770 have this problem too.

There are already two other threads that go into detail about this issue:
https://forum-en.gw2archive.eu/forum/support/bugs/My-character-is-a-light-source-help
https://forum-en.gw2archive.eu/forum/support/tech/Shadows-Missing-Light-Radius

But so far no response from Arenanet. I wonder if they are even aware of this problem.

I remembering seeing (and loving) the dynamic shadows during the beta weekends, but ever since release, they’ve been missing. Maybe it’s not such a big deal but it’s really off-putting for me.

(edited by Symbo.4763)

Dynamic shadows not appearing.

in Account & Technical Support

Posted by: Symbo.4763

Symbo.4763

I just found a solution to this problem.

I downloaded the latest beta driver for my video card. You can get it from here: http://support.amd.com/US/Pages/AMDSupportHub.aspx. Look for “Latest Beta Driver” under “Latest AMD Catalyst™ Drivers for Radeon™ HD 7000, HD 6000 and HD 5000 Series”.

I’ve tried pretty much everything and that’s the only thing that worked. Trying to update through AMD’s Catalyst Control Center and the Auto-detect tool from their website did NOT work. I also tried downloading the driver and manually installing it, that didn’t work either. I just get errors and the drivers won’t install. Only the beta driver worked.

Hope this helps.