Guild Wars 2

Let’s discuss this. My boyfriend and I have been waiting rather patiently for 7 days now and counting for him to simply reset his password.

After hearing the problem with hackers he successfully changed his password to something he felt more secure, only to find that this new one is now considered “invalid” and his old one is also “invalid.”

And the “reset password” function is currently unavailable.

After 5 days he finally got a response to his ticket which was completely off topic and not in the least bit helpful, and now we are worried his ticket is seen as being resolved somehow and probably further down on the priority list…

I know other people are having this same problem, but it seems no one is replying or giving us any answers.

Please, any comments? Any ETA on when this function will be enabled? We’ve been sitting in the dark, refreshing the email inbox and forum topics for far too long.

Sincerely,
One lonely Sylvari who desperately misses her Norn

[Incident: 120901-002608]?

So hacking is the issue?
I’m an old GW1 player, but it’s been literally years since I logged into my account. Literally no clue what my password was, so now it’s impossible to link it to my GW2 account (thank goodness I use a new email so I could create a new account!)

PLEASE ENABLE THIS FEATURE

Logged in pre patch tonight just to check – friend getting hack attempts from china. No problems. get home and change password just to be safe. now i cant log in. sigh. i sure hope this doesn’t take weeks.

You should read the Game Status Updates!

Password resets – We will soon provide a secure method on our web site for customers who have lost their passwords or whose passwords aren’t working to reset their passwords. We ask that you use this new self-help system, and only submit a support ticket if that doesn’t work for you.

I did read that but “soon” is a relative term.

Some people have said that logging in using the old password, then changing the password through your account management a second time may work.