Guild Wars 2

Hello,

Solution: In a completely unrelated event I ended up uninstalling office 2010. When I tried to install/run the game it worked. I have exited and entered the game several times now, and I have been able to run it after restarts and shutdowns. Weird, but it works.

New I noticed another poster is having the same exact issue as me. This post can be found here:https://forum-en.gw2archive.eu/forum/support/tech/Install-Crash/first#post3598829

I am currently unable to play GW2. I click the executable and the launcher displays then crashes before the client loads.
A dialogue box pops up saying a serious error has occurred and whether I would like to send data to arenanet to help track the problem. After that I’m back at my desktop.

Various fixes I have tried:
run as administrator
disable firewall/security
disable all unnecessary services
disable all startup apps
run in compatibility mode
Modifying nvidia’s anti-aliasing for application controlled
disabling non necessary NVIDIA services
Uninstall and re-install
restart the machine
Double checked the driver is up to date.
running the executable with the -repair and -image arguments

Non of this has solved the problem.

Machine specs:
System Model: HP Pavilion dv7 Notebook PC
Windows 8.1 64-bit
16 GB of ram
GPU: GeForce GT 650M
CPU:Intel Core i7-3610QM CPU 2.3GHZ

Exception code: 0xC0000005
Exception information: The thread tried to read or write to a virtual address for which it does not have the appropriate access.

Below is the crash report:
—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 7732
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 29459
When: 2014-02-05T02:25:21Z 2014-02-04T20:25:21-06:00
Uptime: 0 days 0:00:02
Flags: 0

Sneezly.4801:

Hello,

I am currently unable to play GW2. I click the executable and the launcher displays then crashes before the client loads.
A dialogue box pops up saying a serious error has occurred and whether I would like to send data to arenanet to help track the problem. After that I’m back at my desktop.

Various fixes I have tried:
run as administrator
disable firewall/security
disable all unnecessary services
disable all startup apps
run in compatibility mode
Modifying nvidia’s anti-aliasing for application controlled
disabling non necessary NVIDIA services
Uninstall and re-install
restart the machine
Double checked the driver is up to date.
running the executable with the -repair and -image arguments

Non of this has solved the problem.

Machine specs:
Windows 8.1 64-bit
16 GB of ram
GPU: GeForce GT 650M
CPU:Intel Core i7-3610QM CPU 2.3GHZ

below is the crash report:
—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be written
App: Gw2.exe
Pid: 7732
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 29459
When: 2014-02-05T02:25:21Z 2014-02-04T20:25:21-06:00
Uptime: 0 days 0:00:02
Flags: 0

—> System <—
Name: GLADOS
IpAddr: 192.168.79.1 192.168.220.1 192.168.1.8
Processors: 8 [GenuineIntel:6:10:9]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 13710MB/16279MB 84%
Paged: 28914MB/32663MB 88%
Virtual: 3839MB/ 4095MB 93%
Load: 15%
CommitTotal: 3748MB
CommitLimit: 32663MB
CommitPeak: 8319MB
SystemCache: 4463MB
HandleCount: 49718
ProcessCount: 127
ThreadCount: 1380

—> Process Memory <—
Private: 44MB
WorkingSet: 39MB
PeakWorkingSet: 42MB
PageFaults: 32445

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16384 (64/32-bit compatible)]

—> Thread 0×213c <—

—> Trace <—
Pc:00000000 Fr:0810ff3c Rt:5cafe27c Arg:01d637f0 0810ff6c 00000000 00000000
Pc:5cafe27c Fr:0810ff80 Rt:5cafe430 Arg:071c2a30 0810ff98 7532495d 05f49be4
Pc:5cafe430 Fr:0810ff8c Rt:7532495d Arg:05f49be4 0810ffdc 76ff98ee 05f49be4
Pc:7532495d Fr:0810ff98 Rt:76ff98ee Arg:05f49be4 a168f98d 00000000 00000000
Pc:76ff98ee Fr:0810ffdc Rt:76ff98c4 Arg:ffffffff 76fee0ca 00000000 00000000
Pc:76ff98c4 Fr:0810ffec Rt:00000000 Arg:5cac1f96 05f49be4 00000000 00000000

—> Thread registers <—
eax=00000000 ebx=00000000 ecx=0810ff6c edx=5cac1f96 esi=071b0ca8 edi=00000000
eip=00000000 esp=0810ff40 ebp=0810ff80
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

ecx-32 0810FF4C 00000000 00000000 00000000 05f49be4
ecx-16 0810FF5C 00000000 00000000 071b0ca8 071c2a30
ecx 0 0810FF6C 00000000 00000000 00000000 00000000
ecx16 0810FF7C 8a060b30 0810ff8c 5cafe430 071c2a30
ecx+32 0810FF8C 0810ff98 7532495d 05f49be4 0810ffdc
ecx+48 0810FF9C 76ff98ee 05f49be4 a168f98d 00000000
edx-32 5CAC1F74 000432f8 03b953e9 60cee900 59e90001
edx-16 5CAC1F84 e90000f3 00005604 0359ffe9 cbfae900
edx 0 5CAC1F94 85e90003 e90003c4 00033430 021d7be9
edx16 5CAC1FA4 cc46e900 91e90002 e90002aa 000392ec
edx+32 5CAC1FB4 039a37e9 5ad2e900 7de90003 e9000066
edx+48 5CAC1FC4 00030898 02f683e9 876ee900 79e90001
esi-32 071B0C88 00000000 00000000 00000000 00000000
esi-16 071B0C98 00000000 00000000 65116b7d 0c0ebc92
esi 0 071B0CA8 5cbcbbf0 071b0ca8 01d36178 000a0002
esi16 071B0CB8 0001177a 5cbcac54 071b0ccc 071a6308
esi+32 071B0CC8 071a6410 5cac1037 5cac1785 5cac35b7
esi+48 071B0CD8 00000000 00000000 00000a50 624cc371

—> Code <—

—> Stack <—
0810FF40 5cafe27c 01d637f0 0810ff6c 00000000 |..\.7..l…….
0810FF50 00000000 00000000 05f49be4 00000000 …………….
0810FF60 00000000 071b0ca8 071c2a30 00000000 ……..0*……
0810FF70 00000000 00000000 00000000 8a060b30 …………0…
0810FF80 0810ff8c 5cafe430 071c2a30 0810ff98 ….0..\0*……
0810FF90 7532495d 05f49be4 0810ffdc 76ff98ee ]I2u………..v
0810FFA0 05f49be4 a168f98d 00000000 00000000 ……h………
0810FFB0 05f49be4 c0000005 00000000 0810f950 …………P…
0810FFC0 74cc931b 0810ffa4 0810f950 0810ffe4 …t….P…….
0810FFD0 770414b1 df879f51 00000000 0810ffec …wQ………..
0810FFE0 76ff98c4 ffffffff 76fee0ca 00000000 …v…….v….
0810FFF0 00000000 5cac1f96 05f49be4 00000000 …….\……..

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

Any help or advice would be appreciated.

May i ask what model your laptop is? A MSI perhaps?

Btw loved the name on your computer “GLADOS” isn’t that the name on the main character in the portal series?
Edit: Could you paste a log of dxdiag? Win button + R and type dxdiag

Kind regards,
Sebastian