Friends account refunded randomly

Friends account refunded randomly

in Account & Technical Support

Posted by: TheFlameKing.7391

TheFlameKing.7391

Q:

My friend, G Mayne.2903 just bought the game a few days ago and two days later it randomly refunded itself, he can’t login but it gave him his money back, now he can’t buy the game at all. It says payment authentication failed, and he has the money on his card and has tried multiple times the last two days. He has also submitted a ticket, but with no response yet.

Friends account refunded randomly

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

No response, at all? Not even the automated ‘We received your request, and will assist you soon’?

This may be informational: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

If, after 72 hours, there is no response at all, you can post his ticket number in the Sticky ‘Tickets 3 Days and Older’ for review.

Good luck.

Friends account refunded randomly

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We want your friend to be able to join the game! I’m sorry about what happened, I imagine there may have been a question about the card, or the issuing agency may have not allowed the processing, despite him wanting it to happen and us very much hoping it would! When there’s a question, we refund so that someone is not charged. This is right, and fair, and then we work with the person who had the issue to try to make the buying process work for him or her.

Thank him for submitting and ticket, and please assure him we’ll do our best to answer as quickly as possible, and we apologize for the delay! Things are busy, but we do our best to answer promptly.

Thank you for relaying this to your friend.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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