Guild Wars 2

Can you give any updates on those tickets:
(574722:I have my account stolen),
(576065:My account was hacked)"

This is the 3rd update for my ticket # 540907 and 558049 its been more than 2 weeks and the only answer i get is " UNDER REVIEW " with all due respect I have been patient but this is really getting annoying and i hope i get a better response this time. Ive been spending my time and money for this game i hope we get a better support and assistance not just a simple reply as under review for 2 weeks.

Hello,

I purchased another GW2 as I can’t login to my other account…
For followup on ticket: 571622

Been 6 days including 2 weekends.

Ticket 567539: account hacked and mobile activation
Ticket 567576: asking for restoration and i think it got merged to previous one

Hello!

Ticket#570718
Name: Manullen.6370

Been 5days

Thanks!

posting for a friend that account was hacked. Ticket 571190 already forwarded you his id and copy of serial. He wants to know status but cannot post here himself, asked me to post.

Ticket 573372

Haven’t heard anything for over 4 days since being told ticket was being transferred.

I think i need my ticket refreshed please. Got my account back but i still need an account roll back and i mistakenly wrote on the ticket i no longer need help because i can log in but of course everything is gone on my level 80 toons. Ticket # 571496. I did get an automated response saying it was being looked into but have not heard anything since.
Thank You

Gaile,
My ticket number is 562731. It was received by the GW2 Game Support on 22 April ‘14.
I understand you all are busy, I’m just following up in accordance with your guidance regarding tickets older than three days.

Also awaiting a response on a 9 day old ticket (#561840). Could I have help or an update, or anything?

I’m am using my friends account to contact you as I can’t log in to add to this thread. i have been waiting three days now and have only received the automated message that comes when you send a request form. my account was hacked and a mobile authentication device was added so i cannot access my account. could you check the progress on the ticket number #578134. It would be much appreciated.

Ticket:540742

2 week old ticket. Never received a response. I would like to have my Sunrise fixed please…

Hi Gaile,

Ticket – 565343

It has been 8 days.

Would appreciate any help, thanks.

Ticket – 572972
Ticket – 573247
Need review, account hacked. 5 days old ticket.

Ticket 560926
No answer in 9 days (opened 21st April)

Ticket Number: 573637
Posted on 4/26/14
Got my account back, but i am in need of a Account Restoration, missing a ton of items.
Thank you

No reply as of yet:
#578357

Ticket: 570359

My account was hacked, everything sold or salvaged, and a mobile authenticator that didn’t belong to me was added to my account.

The mobile authenticator was removed, but my account still has not been restored. Today is Wednesday, I filed on Friday (5 days ago).

565199:Restoring Account
The ticket was send on the 26th of April please reply ^.^

knives.6132:

Hello,

I purchased another GW2 as I can’t login to my other account…
For followup on ticket: 571622

Been 6 days including 2 weekends.

7 days including weekends.

Ticket 558779 (opened Apr 20) needs review please.

Little question here: I’ve sent a ticket about 2 weeks ago (right after the april 15th patch) and haven’t recived an answer yet.

Where do I find my ticket number? Plz need help >.<

greez

Request received: 566663

23-04-2014

It is 8 days old now, can you look into it?

Thx

Hello.
Its about missing reward for guild missions. I just want to know if its any point doing guild missions, do I get it later or do I have to wait with guild missions until someone fix it?
I had the chat bug, missed several dailies/laurels/asc crafting and missed several daliy world boss chests cause some reset bug, and now this guild mission thing.
It may not be a big deal for anybody else, but it is starting to be annoying to me.
Just a yes/no if theres a point in doing guild mission tomorrow, if its possible.
Thanks.

#571322

reply: 568147

My account was Hacked 8 days ago got it back 4 days ago but everything was sold taken or salvaged.

I sent a reply to the support email about account restoration but with no reply i dont know if its going through or not.

Help would be awesome

Hello! My ticket number is #564232 – the claim was sent in Apr 22 (9 days ago).
Sorry for the hassle and thank you for your time.

Hello, much like the above posters, my account was looted by a hack. Though support has gotten the account back, I haven’t heard back regarding my request for a restoration.

Ticket number: #577006

Thank you.

Any info about ticket 578151 about my hacked account. It’s been 3 days now without any news. Thanks!

Ticket #578753 – Would like to know if it’s in queue for restoration at this point or if further information on my part will be required.

Thank you in advance.

My account was hacked a few days ago. I got my account back but a lot of my items were stolen so I submitted a ticket for account restoration. It has now been about 3 days since I responded to the follow up email, but I haven’t heard anything back yet.

My ticket is 576216

I’d really appreciate any help you could give.

Well I guess that was poorly timed; I received an email about the status of my account a few minutes after I made my post.

Clinks.2654:

Can you give any updates on those tickets:
(574722:I have my account stolen),
(576065:My account was hacked)"

No need to check those. My acc is restored! Thank you. I just updated one of the tickets in order to get the available one time only item restoration if it’s possible. It’s the number 576065. Can u check if it’s updated with the item restoration request pls. Thank you again ^^

I got a response to my 560926 ticket several hours after replying to this thread by somebody that clearly didn’t even read my support request.

I forgot my GW2 client alt-tabbed on my pc and, while away, I’ve been victim of a prank involving the deletion of my 5 (five) level 80 characters, with several pieces of ascended crafted items. My account wasn’t compromised by an “external”, just a “friend” thought it was funny to take advantage of my game logged in, while I forgot about it, to do something “funny” and delete all my chars.

Response: “I was unable to determine that the account was accessed by an unauthorized individual. As a result, we will be unable to offer any restorations for this incident. In the future, I suggest that you not share your account information with friends or family”

Seriously?

That’s such a lame and stupid way of losing paying (buying stuff via gem store) customers

Ravnak.4096:

I got a response to my 560926 ticket several hours after replying to this thread by somebody that clearly didn’t even read my support request.

I forgot my GW2 client alt-tabbed on my pc and, while away, I’ve been victim of a prank involving the deletion of my 5 (five) level 80 characters, with several pieces of ascended crafted items. My account wasn’t compromised by an “external”, just a “friend” thought it was funny to take advantage of my game logged in, while I forgot about it, to do something “funny” and delete all my chars.

You are responsible for securing your own computer. Anet will not restore items or characters lost to “evil little brother syndrome” – when someone is allowed to access your own computer and does something nasty to your stuff.

The response you got was correct, the account was not accessed by someone in a different location (“hacked”) so they cannot do what you ask.

Everyone who plays GW2 is a paying customer, CS doesn’t care how much you spent on gems. They have rules to follow, as do the players. In the future, make sure you are logged out before leaving the computer unattended.

Also, get better friends. Everyone I’ve ever hung out with knows you don’t go touching other people’s computers without their permission. It’s not funny, and if I ever did hang out with someone who would do that, it wasn’t for very long.

tolunart.2095:

You are responsible for securing your own computer. Anet will not restore items or characters lost to “evil little brother syndrome” – when someone is allowed to access your own computer and does something nasty to your stuff.

You do realize that this doesn’t make sense, right? Both a local or remote intrusion is the result of the player not having properly secured his computer, it’s not a matter of Anet security (I strongly hope so), so since it’s always the result of a wrong handling of security by the player itself, why making this difference?

Ravnak.4096:

tolunart.2095:

You are responsible for securing your own computer. Anet will not restore items or characters lost to “evil little brother syndrome” – when someone is allowed to access your own computer and does something nasty to your stuff.

You do realize that this doesn’t make sense, right? Both a local or remote intrusion is the result of the player not having properly secured his computer, it’s not a matter of Anet security (I strongly hope so), so since it’s always the result of a wrong handling of security by the player itself, why making this difference?

I’m just repeating what has been said in this very forum dozens of times. I don’t make the rules.

Ticket number: 566204, submitted over a week ago and still nothing but automated responses

Ticket number 562681. Submitted 9 days ago, received no reply aside from 2 automated replies apologising for taking long, but that was several days ago as well.

It would be greatly appreciated if you could at least provide an update on the status of my issue.

Posting for a friend since she doesn’t have access to the forums since being hacked. Can you please look into it for her? Original ticket was posted April 27th. Ticket no. 575750

ticket (573597:hacked account)
a few days ago it was under review,
now it dissapeared from the list posted.

any idea at what happend?

Once we are “in the queue for account restoration” how long does that typically take?

I replied to GM Vagrant on my ticket(#554490) and would like a response asap because I currently have no greatsword.

578315
How much longer until it’s under review?

578780:Account being hacked

3 days ago They said they’re escalating my ticket for further investigation and reviewing it. How much longer is it under review for?

Thank you for the daily lists of ticket progress, I don’t see one for 4/30/14 and that is the day my email tells me my ticket has been updated~ Thanks!

#572113
Hello,

I submitted my ticket about five days ago and haven’t heard back. I paid for a realm transfer on Friday before WvW reset and I am still blocked from it. Any help would be greatly appreciated!

I’m posting this for a friend who got hacked. His ticket number is #578077

Hi, my ticket was being reviewed on the last list but now its off the list. Just wondering what happened. thnx.

Account hacked 564027