Guild Wars 2

Request: 600710
hacked/compromised account 4 days unanswered
regards

in regards to ticket # 554090 i would like to know why im not eligible for account reset when it was your support person’s fault that the hacker was given access to my guild wars 2 account with out any account verification. i still have the emails from the support person “leto” and the hacker to prove that i am in the right here. i have all of my account information serial # to the game when i registered and everything

Any news? I sent my ticket 2 weeks ago

Ticket #580408

Sent April 29th.

Ticket #578062
I’m waiting more than 2 weeks.

ticket: 603883 (3 days)
Polly told me it is under investigation
The additional issues i sent to Polly with e-mail are not replied and would like to know it if it is taken into account.

Ticket 583884: 9 days ago they said they were going to flag my ticket to speed up response and still no word since then.

Ticket 572074: Refund request they said was processed 5 days ago and I should have already received my gems. However, I did not receive any gems back, and they have not responded to me since then.

#561120: submitted 4/21

1. Purchased the Deluxe Digital Upgrade in early April, but the Chalice of Glory was disabled. Waited to submit a ticket based on this post: https://forum-en.gw2archive.eu/forum/info/news/Chalice-of-Glory-Bug

2. After April 15th patch, used the Chalice of Glory and received the 5000 rank points as expected.

3. On April 21st noticed the 5000 ranks points had disappeared. My total rank points are now sub 5000, so this is very easy to confirm.

Last update on my ticket was 5 May 2014: “under review”. Can I get an update. I made this purchase about six weeks ago.

Ticket #597151
One week without any response

Ticket: 594234: Account Hacked

Following up on ticket 594234. Any information you could share on the status would be great.

Thank you

Ticket 602837 opened on may 9th

Thanks

Ticket: 609026 Sent May 11.

Could you please help me with this refund case?

Thank you

Hello there. My friend’s account was hacked about 2 weeks ago. He has an open support ticket. He can’t log into the forums anymore because he gets this message:

“This GuildWars 2 account has a mobile authenticator enabled – please enter the code that authenticator provides to log in.”

He never enabled an authenitcator.

If you could look into this I would appreciate it:

Account: Hyjynx.2165
Ticket#: 578360 Need assistance with account

Thank you.

ticket #608361
please restore my account before the festival start . thanks

Ticket 605312 regarding account was hacked and items and armor sold/salvaged from lvl 80s. Ticket is now 4 days old and yet to hear anything other than the original got your ticket reply.

Been over a week now ticket number is #592680

Ticket # 606009 has just hit a little bit over 3 days, please take a look

Ticket #606549, submitted May 10 @ 23:46 regarding my stolen account. I just logged in to the game again and my items still haven’t been restored. I am missing the ability to complete my achievements and this happened just after the first (and probably only time) I ever got an ascended drop! The only response I have received is a reset of my password and a change of my email. I am still wondering if I will be getting a rollback or if I am expected to keep playing minus all the items it took me over a year to make? Any information would be appreciated, thanks.

PLEASE HELP THIS GUY DOWN BELOW! This is the 4th day without any hope…
———>

#606761
Ninjai.7638

#602185
Hello, can you take a look at this one?

#597954
I put this ticket in on the 7th May and am still waiting….1 whole week later and no help or update on the status of my issue…

Hello,

The ticket number is #603124 opened on May 9th.

Thanks

Hello, Ticket Number: 601678 , opened 09 May 14. Thank you!

Ticket #: 584061

Been 14 days

ticket 611494 haven’t heard back been 3 days. account was hacked and everything sold. Thanks

Ticket 599221 filed on May 8th 2014 . I have yet to have it resolved. The only messages I received were automated messages ensuring me my ticket was being reviewed.

Hello Gaile,

Ticket number 612731 for my girlfriend’s account that can not access her account due to a authentication placed on her account without her knowledge.

1. Refund for Town Clothes, it has been nearly a week.

Can you check please if my ticket is being processed ? 612296

Ticket# : 608549

Been 4 days since I sent the ticket, I’ve received an Auto-mail from Zedensk, Could you check to see if it’s being processed please.

Could you look at ticket 609799 please, on behalf of my friend who was hacked 3 days ago and cannot log in to this site. Thank you.

back to game after 6 days break and account hack ?
Ticket : 616811
i see many ppl hacked , we wait for check log and rollback

Ticket number: 600091.
Last contact: 10/05 Zendesk.
Nothing in spam/junk folder.

Ticket number: 584189.
Submitted: May 1.
First and second response: May 15.

I just want to confirm that ANet will not reimburse players if they purchase items 24 hours prior to the item going on sale.

Request #614130

Hello,

I placed a previous ticket over a week ago and no response, no automated message of any kind. Had also placed a ticket on another issue, same results. I cannot find where to go to review my tickets or anything, and there’s nothing in my email box here.

The ticket listed above is about 2 items that I’ve lost in my inventory, not sure what happened or if I accidentally sold or salvaged them. I waited over a week with no response to the first ticket and made this new one. I did notice that the replacement items I purchased when not equipped would go in my main bag instead of the invisible bag I keep putting them in and show on the merchant to sell… I assumed this is what happened to the originals. I spent a good bit of gold (40ish) (for me at least) on them and cannot replace with the same ones.

2nd issue is that I no longer have my original email when I purchased the game online from GW site and have no clue what my serial key was, would like to know where to look it up or have it re emailed to me.

Newest issue is I purchased a accented item and the infused bonus thing to go in it but it doesn’t let it go in, looking at it again I think I purchased the wrong upgrade, offense verse defensive… or something like that. Both are sitting in my bank vault.

rav.8673:

Request #614130

Hello,

I placed a previous ticket over a week ago and no response, no automated message of any kind. Had also placed a ticket on another issue, same results. I cannot find where to go to review my tickets or anything, and there’s nothing in my email box here.

The ticket listed above is about 2 items that I’ve lost in my inventory, not sure what happened or if I accidentally sold or salvaged them. I waited over a week with no response to the first ticket and made this new one. I did notice that the replacement items I purchased when not equipped would go in my main bag instead of the invisible bag I keep putting them in and show on the merchant to sell… I assumed this is what happened to the originals. I spent a good bit of gold (40ish) (for me at least) on them and cannot replace with the same ones.

2nd issue is that I no longer have my original email when I purchased the game online from GW site and have no clue what my serial key was, would like to know where to look it up or have it re emailed to me.

Newest issue is I purchased a accented item and the infused bonus thing to go in it but it doesn’t let it go in, looking at it again I think I purchased the wrong upgrade, offense verse defensive… or something like that. Both are sitting in my bank vault.

You might try reading the Sticky at the top of the page about ‘Not Receiving our Emails?’. Your provider may be blocking mail from ArenaNet. Good luck.

Thank You,
Yes that was most likely the issue I’ve followed the instructions and added them to my safe list but now I don’t know what to do next.. I’m sure they responded but they were auto deleted. Re-submit a ticket or?

rav.8673:

Thank You,
Yes that was most likely the issue I’ve followed the instructions and added them to my safe list but now I don’t know what to do next.. I’m sure they responded but they were auto deleted. Re-submit a ticket or?

Just update your ticket with an explanation of what you think has transpired. =)

Thats one of the problems I have, I cant find where to update or even view my tickets.

rav.8673:

Thats one of the problems I have, I cant find where to update or even view my tickets.

If you have not received any kind of email from CS, then, yes, submit a new request with your former ticket number in the header.

I would like to request a second look at this ticket.

584087

Because not being refunded for a skin I already own is just silly. I understand I wasn’t the one who made the initial purchase, so I might be misinterpreting the response, but it’s still jarring none the less.

-[edit]-
Let me rephrase my meaning.

I received a gift from a friend, only after opening the container item did I realize he had purchased me a set of armor I ALREADY OWN. I just want it to be swapped out for the intended armor :c

Please take a look at my ticket: 601885

It has been over 7 days since the ticket was submitted and still no response. Please any help would be appreciated. Thanks.

Gaile Gray.6029:

580408 – Resolved. Two tickets. Please do not submit duplicate tickets.

What?

My problem is NOT solved and i didn’t send a duplicate item

I sent 2 tickets with the same object but DIFFERENT contents, i asked a refund for 2 different items that i bought twice in gemstore (kasmeer’s staff in the first ticket and krytan armor in the second). I got the refund only for kasmeer’s staff (first ticket).

K probably i did a bad choice by using the same object but it wasn’t a duplicate message

I reopened a new ticket (#618169) where i ask a refund for krytan armor and i used a different object.

Pls process my ticket quicky.

Thx

Well you skipped passed my post so once again Ticket #599221.
Submitted on May 8th. All I have received so far was this. Haven’t heard anything since.

“Zendesk (Guild Wars 2 Support)
May 10 02:02

Hello,

We wanted to apologize for the delay in responding to your support ticket and to assure you that your ticket is in the queue awaiting review. We anticipate that an agent will be able to work on your support request soon, so please watch for our e-mail.

Thank you for your continued patience."

Hey, I submitted my ticket the first of this month and would love to get a response soon(i understand the flood of tickets)!

Ticket#: 585161

For a friend.
#609210

MarkPhilips.5169:

Gaile Gray.6029:

580408 – Resolved. Two tickets. Please do not submit duplicate tickets.

What?

My problem is NOT solved and i didn’t send a duplicate item

I sent 2 tickets with the same object but DIFFERENT contents, i asked a refund for 2 different items that i bought twice in gemstore (kasmeer’s staff in the first ticket and krytan armor in the second). I got the refund only for kasmeer’s staff (first ticket).

K probably i did a bad choice by using the same object but it wasn’t a duplicate message

I reopened a new ticket (#618169) where i ask a refund for krytan armor and i used a different object.

Pls process my ticket quicky.

Thx

You should just have sent in one ticket asking to be refunded for X and Y items.

That’s what Gaile means by you having opened multiple tickets.

It’s not like your issues were refund X item and oh by the way I was hacked. That I could see being 2 tickets since they are two very different issues.

Hello,

I had a ticket almost 2 weeks ago concerning me coming back to the game and trying to use my transmutation splitter on my legendary. However, when I clicked it, the splitter turned into a transmutation change in my inventory. I quit the game about a year and a half ago and without knowing my legendary would change from purple to orange, it was too late. So needless to say, after being gone a year and a half, I was excited to receive this splitter then quickly disappointed after. I’m use to seeing my legendary in my inventory and did not even bother to check but when I actually inspected my legendary, it is not even displaying its proper name now. Please get back to me. It has already been nearly 2 weeks. My ticket is as labeled:

589736:Kudzu Legendary/six.6304

Thank you.