Guild Wars 2

952693 och 948677 you aren’t asnwearing to the tickets, waited for about 48 hours or even more… help would be appricated, it’s for a friend of mine

Posting for a friend, he says it has been 3 days and he still hasn’t heard back: Ticket 953158.

my friend request 3days no reply 950276

946641 still has no reply

938871 solved, but still no reply/message from you guys

959792, hasn’t heard from you guys and needs help getting into his account so we can play, I purchased the game to play with him and we’ve had to wait for him to regain access

949796 more than 8 days
956798 connected to 944844 – more than 12 days with no result. Every respond takes 2 – 4 days, I am already quite impatient…

959206 Been 3 days and no reply.

About ticket 938871.
My friend is asking for another review. You cant terminate peoples accounts just like that, especially when they never ever used any third party programs. Let me kindly remind you that your system is far away from perfect and the bug in your system a year ago (when many accounts were terminated) totally proves it.
As I see tickets 920565 and 876771 have the same problem.

Ticket 959972

My girlfriend is unable to play the whole week just because of this stupid mobile authentication system.

Concerning tickets: 87549, 87864, 88808
All of these pertain to the same issue, an account hack and character deletion. I had submitted a couple of tickets prior to these and received expedient responses. For this issue, I received no response in a couple of days, hence the subsequent tickets. It has been over 3 days since the initial ticket with no response.

I’m having an issue doing the mobile auth for my account. I had it setup, got a new phone… forgot to unlink it on my old phone so now I can’t play the game as it’s asking me for my phone. I am writing this on a computer that has been trusted… My ticket ID is -

963938:Remove Mobile Auth From My Account

I do have another ticket open, I thought I just wasn’t getting replies.

959622:Cannot Auth My Account (first ticket)

Both are for the same issue. Please let me know the status of this issue. I would really like to be able to play again.

Thanks!

Hello, my husband (Ticket 958313 sent in October 13) has gotten a reply saying that they released his account from ban after they refunded him for his copy of GW2, they recommended to continue on the account to buy another copy with the serial number and apply it to his account. He has done this yet the banned response still remains error code: 45:6:3:2126 . Any help so that he can continue playing would be greatly appreciated.
Thank you for your time.

Michael Henninger.7451:

golden rose.5473:

About ticket 938871.
My friend is asking for another review. You cant terminate peoples accounts just like that, especially when they never ever used any third party programs. Let me kindly remind you that your system is far away from perfect and the bug in your system a year ago (when many accounts were terminated) totally proves it.
As I see tickets 920565 and 876771 have the same problem.

What was the last precursor you forged?

A mail was sent to you with all necessary information and screen shots. The last one is Tooth of Frostfang.

My friend ticket is since 10 days he received"How would you rate the support you received? "without answer.
Request #952641

961017, please.

Edit: All resolved.

friend’s ticket 946654

More than 3 days and no reply – ticket 960837

girlfriend ticket: 963691
please

Hello,
960716 my friend has start playing again but his email doesnt work anymore he request email change after he follow links that you provide ,he is blocked for unacceptable behavior and he is waiting block to expire for days now !?! He can’t login into forums as well .

Guild mate submitted ticket +3 days ago 10/16/2014 9:04am CST. Ticket # 961905. Please help him out.

On behalf of my girlfriend:

Ticket #965740

She’s downloading the client via my account but she still can’t access her account without her password or serial key, and she really wants to play again but has had no response.

My Class mate ticket : 963221 he’s sent 3 days ago about deactive authenticator Mobile phone, but still no replies Pls escalate

Slapping this up for a friend: Ticket #963441

Girfriend ticket: 963691

More than 3 days still no response, it’s a log in issue. I hope in a few hours we finally get at least an email about what is going on.

Michael Henninger.7451:

Hurin Rudelius.6853:

Concerning tickets: 87549, 87864, 88808
All of these pertain to the same issue, an account hack and character deletion. I had submitted a couple of tickets prior to these and received expedient responses. For this issue, I received no response in a couple of days, hence the subsequent tickets. It has been over 3 days since the initial ticket with no response.

Is this for Guild Wars or Guild Wars 2? If 2, your ticket numbers are wrong.

These are for GW1. I realize these are forums for 2, but didn’t know if the support departments were separate and I had received no reply. Is there a forum similar to this for GW1?

Greetings!

I am posting on behalf of my friend.

Would greatly appreciate having Ticket # 963890 (mobile authenticator issue) addressed so my friend can log into the game again.

Please, pretty please.

Many thanks! :-)

EDIT: ISSUE RESOLVED. Thank you very much! :-D

Hi! Would you please look into ticket #964342? It’s an issue with a mobile authenticator. Thanks!

Account hacked.

Ticket number 964311

Hello guys!
Last week i’ve submited an ticket about my issue, but no response at now.
I got hacked and all my characters delleted.
I got my account back, and ensure the account security but i lost all my charactes.
The ticket have all the informations i can give about my issue and i just want to know how to proceed with this problem and i really want back to play.

Please, if you can, look into my problem.

Ty for your time support team.

Hi there , posting for friend!!!!

(967698:Google Aunthenticator)

I dont get it my support thingies always fasty and me friends always suffer!!

Why Tyria why!!!!

Just kidding love ya Anet guys

Hello.

Originally submitted a ticket regarding compromised account, was wondering why i wasnt recieving any help, then i looked in sent mail and not only was my gw2 account compromised but email was as well as someone had emailed anet saying “i no longer need help with this isue”. so i submitted a second ticket and then received a reply to my first ticket saying “Happy that your issue is resolved” lol. Hopefully anet can distinguish between the two.

Original Ticket: 964080
New Ticket: 968041

Hi i have submitted a ticket about my account being blocked. i just re downloaded the game after not playing for about 2 years and whenever i try to log into my account i get the error message that my account has been blocked for unacceptable behavior. i would really appreciate some help here with all the new things going on and my friends getting back into the game i would love to play the game i paid for… the ticket number is 966342:Account suspended. thank you.

Ticket: 966276

Still waiting for an answer. I’m posting regarding a friend’s account who got suspended for no reason. We are sure it was a mistake. Hope you can look it up.

Thank you for your time.

Hi there. I’m posting on behalf of my friend since his account was compromised and the email or password was changed, he has no access to the gw2 forums since he can’t log in but does have a mobile authenticator. My friend tried the account recovery system however after typing in all the necessary details it ended up with an “An error has occurred. Please contact support” despite him having the correct details (email, character name, serial number). He submitted a ticket 3 days ago however he has received no reply. His ticket number is 966320.

I have no recieved a reply to my ticket yet and it has been 72 hours.

Ticket number: 966902

hey guys i got the game 3 days ago and i still cannot log in i know you guys are busy so when you get a chance my ticket number is 967943. and also i only received a message saying thank you for registering but never got my authentication code please help me out support team. Thank you

On behalf of my boyfriend I am posting here since he is unable to log in himself.

His ticket:
967459 : Mobile Authentication

We both moved recently, and I have no issues logging in, however he does. I hope you guys can help him so he can catch up on the Halloween patch asap =) Thank you in advance.

Edit: Solved, thank you, team!

I wrote this ticket 3 days ago and have since updated with a new problem (I’m getting the “Account Blocked Due To Unacceptable Behaviour” thing, with no countdown.) It’s odd that this is the case as there was no notification of a ban or block, plus I haven’t physically played in months, which is explained in the emails that follow the original ticket.
Ticket Number: 968727

Ticket 967698. Goggle Authentication (Zorifour.2173)
It has been 3 days. She submitted a ticket on Sunday.

Mobile Authentication. She had no problem for years.. Till her CELLPHONE Crashed and it Deleted all the APPS. The phone Factory Reset its own and loose all the application that is installed. Now… She is cant log in to game since you need “Code”. She try to Re-Install the Application but you have to get to code from Gw2 Settings. She cant log in either because its asking for CODE.

She been waiting and not playing for Days. Days off pain watching me having fun while she is depress and cant play. She love this game more than i do. And i actually not care waiting 1-2-3weeks if it happen to me. But gizz.

The best solution is Manually go into her Account, DISABLE the GOOGLE AUTHENTICATION then we can work the rest. Please. We have been playing since Beta. Please take a look at it.

(963342:account blocked) please and thank you.

Hello, I recently contacted support over an account issue and did recieve a response but still wish to atleast try an appeal as i am really disheartened with the response. I’ll be a bit more thorough since i was more to the point in my ticket. I understand protocols and what not, but i still feel i should explain it further and have a shred of hope i dont need to start over.

ticket number is 967287

Since Prelaunch, my husband and I have invested a lot of hours into this game (combined 7500 hours roughly) since we started at prelaunch. We have two children, one with severe behavioural difficulties and medically labelled intellictually kittened. This makes it so we cant go out much and so we rely on gaming to atleast give us a break and relax from the real world together.

Several days ago though, After a late night of gaming, my husband let me sleep in, and my special needs son snuck onto the computer and was able to access the game, by pressing enter since gw2 doesn’t log you out automatically. He decided to “make mommies game prettier” by pressing the delete button and typing out what it says to type. Every single toon on my account was deleted, along with my salvagematic and the original 3 unlimited gathering tools on one of the toons. Each character was remade as a random class with “pretty hair”, and the names mostly gibberish.

You see our son with disabilities adores the game, where he can change armour and change its colours and join in what he calls “spvpv” where he runs around (with chat box closed thankfully) watching the circles change colours. We use the game as a reward for good behaviour and sit next to him as he plays, but we learnt pretty quickly he just doesn’t understand what to not do, so we got him his own account, after he found crafting stations and used our t6 mats -__- We normally enter his account information in after we log out just in case, but i was very tired that night and didnt fully quit the game. The end result is this.

I opened a ticket for account issues and got the response that no unauthorized access happened, and to not give people my log in information, so a roll back could not occur. I did not give my log in information to anyone, my husband doesn’t even know the password to my account. I did not claim my account was hacked or anything, i was just hoping for the one time account rollback that the knowledge base says exists.

So thank you for your time reading my wall of text, i hope you have a great evening/morning/afternoon depending on when you read this

Sincerely,
Niraya

Unfortunately, any time in the past, when someone has not secured their account, and family members/friends/etc. have accessed said account and done whatever harm, there has been no change in policy.

As much as it is difficult (I, too, have special needs children) to accept, changing the policy for one player would necessitate changing it for all, and that would just be unhealthy for the game, overall.

Condolences on your loss.

970050 – follow up on this pls. My friend hasn’t received any emails from you yet. Also – i saw his hacked account still enabled and going online yesterday. Can we please disable it while you are investigating to avoid further impact to anyone.