Guild Wars 2

969703 – Please follow this up ASAP. I am giving my account to someone and have asked you guys to change the email of the account. I highly suggest you guys to allow users to change the email without having to send in a ticket. This would mean less work for you and a easier time for users.

Hello, my friend cannot access his account. Password issues or something.

Request received: 970642:Unable to log in?

Thanks

Hey, my friend changed his mobile phone and he’s unable to disable mobile authenticator.

968661:Disable Authenticator

For my friend…
970344:E-Mail Authentication
He is not receiving the automatic email authentication to his email so he can add his new IP.

973961 friend’s ticket

Hi we got new internet at home and two of our family members cant log in since the phone we used lost its mobile authentication data. Here are their tickets. Serial keys and game info were provided. Thank you.

969673
969697

970367

friend’s ticket

Fat Duckling.2809:

969703 – Please follow this up ASAP. I am giving my account to someone and have asked you guys to change the email of the account. I highly suggest you guys to allow users to change the email without having to send in a ticket. This would mean less work for you and a easier time for users.

That’s because they don’t want you to do this. At all. It’s against ToS to share accounts, because you technically can take the account back.

Ticket # 968178

Friends Ticket. It’s been 72 hrs and nothing has been done to his account yet and no explanation. He just bought the game and bought some gems to buy the perma-harvasting tools. His account was then banned and gems returned. Credit card company says there were no flags for fraud or anything so not sure what the reason was.

Edit: Still no update and just to add the original notice did not say how long the ban was. As we’ve looked online this seems to be a bug if this helps.

Thanks for the hard work again.

Ticket #969934

friend has issues logging in using the mobile authenticator.

Whenever she enters her login info correctly, it asks her to authenticate and then it tells her that she has put it in incorrectly.

Ticket#971426

Friend’s Ticket. It’s been 72 hours and my friend has not gotten a reply back from costumer support regarding his account recovery. Thanks in advance!

Ticket#971809

Friend is trying to recover his account and hasn’t had a reply back to his ticket in 3 days. Thanks.

Friend’s account ticket # 971357 and 972444

She submitted the second ticket with more information before she learned that multiple tickets were not helpful.

It has been over 72 hours, account is still blocked and no reason given or contact made.

Hello, posting for a friend, ticket # 972974. It’s been more than 3 days now.
Thanks

Hi, my firend can’t reset his account/password. It has been more than 3 days and you’ve haven’t answered.

Ticket# 972393
Please check this out.

Ticket #: 973598
Friend’s ticket, his account was hacked and his ticket has been in the queue for 3 days.

979832 friend’s ticket

Hello,

Our household has three Guild Wars 2 accounts. One for myself, one for my fiancee, and a third for guests that visit so they can play with us. We have not played Guild Wars 2 since around June 2014.

Instead, we have been playing Wildstar. We recently deactivated our accounts, and decided to revisit our characters in Guild Wars 2. We were surprised to find that two out of three of our accounts have been blocked. This is puzzling as we’ve only used our guest account once, and our guest was very well behaved (Not even savvy enough to communicate with other players, much less cause any problems).

I can only assume that between June 2014 and now, two of our three accounts have been compromised. I assume this because we cannot even post in these support forums using either of the other two accounts. Fortunately, this account is still functional.

On Thursday October 23rd I submitted two tickets which we’ve received no reply.

Request #1: 975518:Account Blocked?
Request #2: 975520:Account blocked #2!

Please note the first request deals with my primary account, and the second request deals with my guest account.

As it has been three days without a response, I would appreciate it if someone could assist me sorting out whatever this problem might be.

Thanks in advance,

Visii.3726:

Hello,

Our household has three Guild Wars 2 accounts. One for myself, one for my fiancee, and a third for guests that visit so they can play with us. We have not played Guild Wars 2 since around June 2014.

Instead, we have been playing Wildstar. We recently deactivated our accounts, and decided to revisit our characters in Guild Wars 2. We were surprised to find that two out of three of our accounts have been blocked. This is puzzling as we’ve only used our guest account once, and our guest was very well behaved (Not even savvy enough to communicate with other players, much less cause any problems).

I can only assume that between June 2014 and now, two of our three accounts have been compromised. I assume this because we cannot even post in these support forums using either of the other two accounts. Fortunately, this account is still functional.

On Thursday October 23rd I submitted two tickets which we’ve received no reply.

Request #1: 975518:Account Blocked?
Request #2: 975520:Account blocked #2!

Please note the first request deals with my primary account, and the second request deals with my guest account.

As it has been three days without a response, I would appreciate it if someone could assist me sorting out whatever this problem might be.

Thanks in advance,

You might consider reading the Sticky, ‘Not Getting Our Emails’, and following any suggestions therein.

Also, the Knowledge Base has articles on keeping your account(s) secure. (Top of page – Support)

You might also read the User Agreement and Rules of Conduct, as sharing, loaning, giving, etc., an Account is strictly against the Terms of Service. (Bottom of page – Legal Documentation)

Good luck.

Hello,

Please review ticket # 973406 — a friend has lost his password and the automated password recovery system did not work for him. He submitted proof of ownership on Oct 22 in order to have his password reset, but has not received a response.

Thanks,

- Andy

You might consider reading the Sticky, ‘Not Getting Our Emails’, and following any suggestions therein.

Also, the Knowledge Base has articles on keeping your account(s) secure. (Top of page – Support)

You might also read the User Agreement and Rules of Conduct, as sharing, loaning, giving, etc., an Account is strictly against the Terms of Service. (Bottom of page – Legal Documentation)

Good luck.

Hello,

My second account is only accessed by me, administered by me, and is installed and only runs on my entertainment center computer in our living-room. In fact, support is already aware I purchased it for this purpose (Ticket#588242) and provided no objection to me doing so at the time of purchase.

It would likely be a problem if the account was being used outside our house, or on a second computer (Which it is not). In fact, it has been used so little that it only has one low level (Poorly geared) character around level 10 or so.

I have received automated responses from the support system so I am receiving emails. And if my accounts HAVE been compromised I will add an authenticator, but to do so I need access to the accounts first.

With this in mind, we come full circle. It has been three days without a response to my submitted tickets, and I’d like to request some assistance.

Thank you for your feedback.

#974773
My friend’s account was blocked by his credit card company even after his purchase of gems was verified. His account still has not been released and now he cannot gain access to the forums to post here himself.

#979937

Please check if it’s getting reviewed and if I may get an answer soon. Thanks in advance for the help.

#975790

A friend of mine has a problem with his Email, in which it was hacked and he has no way to get into it. His IP address recently changed and he can’t get into his old email to authenticate.
He did send duplicates without realizing they pushed to the back of the queue, but has retracted several of them already.

Friends account

977032

Thanks

someone changed my brother account email , but no one logged in since then,
no idea if it is hacked or error.
this is his ticket number : 975957 ( submitted 24th oct )
please help!

My friend get banned for 3 days but he waiting for about 1 week, here his ticket number 971727 please we need him on the battlegrounds…

I have several tickets opened and it’s been 3 days and still not getting any response. My account was compromised but all is well thanks to GM Akiko and Josh for restoring my access but I need my stuff back, need your assistance ASAP in order to play normally.

Here are the ticket numbers I opened connected to the issue that needs to be addressed soon.

#975565, #975570, #976842, #976844

Caloy.4689:

I have several tickets opened and it’s been 3 days and still not getting any response. My account was compromised but all is well thanks to GM Akiko and Josh for restoring my access but I need my stuff back, need your assistance ASAP in order to play normally.

Here are the ticket numbers I opened connected to the issue that needs to be addressed soon.

#975565, #975570, #976842, #976844

Be aware that each subsequent (duplicate) ticket that you submit, addressing the same issue, puts you at the back of the queue for each one. You would be best served by closing all duplicates and only updating the original ticket.

Good luck.

I would like to change my account email address, but have not received a reply other than the confirmation that the request has been received. 977693: change account email address.

Michael Henninger.7451:

975518 We’re behind on Login issues, we’ll be with you soon.
975520 We’re behind on Login issues, we’ll be with you soon.

That would be great! This is day 4 and we’re losing hope.

My brother sent two tickets #970934 and #970902, six days ago. His account is compromised so he is unable to log-in and subsequently, combine the tickets or post on the forums of his own accord.

He has already changed the password on the email associated with the account, got a brand new PC, as well as ran anti-virus/malware software. He would like, if at all possible, for the account to be wiped clean. (i.e. gold, characters, items) Especially if it would expedite the process.

I’m sorry for posting again, but the first number was wrong

#982637 is the number of the last ticket sent and the first number would have directed you to the email he no longer has access to. He and I would be happy if you would close the previous tickets and focus only on the number I just posted, because it leads to the correct email.

He says he doesn’t mind waiting for longer because of the mix-up, and we apologize for making that mistake.

975211 friend’s ticket
She’s waiting for her account to be unblocked, please resolve.
Thank you for your help.

981622 friend’s ticket. His account got hacked and he has been waiting for 3 days for a reply. He has also posted a pic of the cd key to prove ownership. Please look into the matter as soon as possible before the hacker does something.

985143 please make it quick.You should be fair.You cant reroll 2 mounth.I did nothing.? want my ‘own’ account.Not 2 mounth before’s.

Hello this is Kenneth, I vouch for my friend LadyYam she said she got banned two months ago when both of us meet this day. I was also playing GW2 with her, doing dungeons and other doable things in the game. I know her much in person and she is not guilty of the accused 3rd party program. Her ticket number is 876771 please give us another chance, requesting another review.

Ticket Number: #980419

Hello,

I requested a Email change because of me not being able to log back into my old Email.
I would like to get this changed, if something would to happen to my Guild Wars 2 account.

Thanks.

Ticket Number: 977966

Hello, my husband, Luvimor.7158 is having a mobile authenticator issue. He put in a ticket to remove the authenticator from his account on October 24, and he has received the automatic email verifying that his ticket was received. (His old phone, which he no longer has, was the phone linked to the authenticator.) He has had no other emails regarding the ticket and just wants to know what the status of his ticket is and how long is it going to take until resolved. This is the ticket number 977966. If I need to post this elsewhere please let me know. Thank you.

Ticket Number: 980300

Hi guys, apologies for the multiple tickets. Was unaware of the wait times.

Just wanting to get my Authenticator removed so i can set up a new one.

I was given a replacement phone by Apple and my authenticator accounts didnt port accross to my new device during the restore… which is bizarre because my Blizzard ones did…

Thanks heaps.

Luffles account Thank you so much for getting around to fixing my issue. I am sorry for sending multiple tickets (I didn’t know it made things worse and I was panicking). Thank you so much!

ticket #: 982628
Hi guys, my roommate is trying to get his password reset and hasn’t gotten a reply in 3 days.

980413: Missing Character?!
Maybe 2 characters missing, have not logged into this game since the first few months had a couple max level toons, logged in and have some random named level 1’s. Also gems currency missing. Have updated credentials in all places. Account is secure.

Good Day all together
So my friends account was banned because of “botting”, he tried to contact the support (968126). They wrote a copypase-mail him : “we wont reopen the account and we wont write back”.
My question is, why did my friend get and instant permaban? He did not use and automated gameplay-tool or something. He used a third-party programm for a better TP-UI, basicly something ever player can do with an external website.
He never did anything which was even remotely bannable, plus he offered to delete everything which might have been in contact with that tool, using the rollback and uploading the sourcecode.
Is it really not possible to give him a second chance? i mean he has been playing for years, buying gems sometimes and never broke the rules. Now he makes one mistake which he really regrets and gets locked out?
looking forward to your answer,
azarelius

Hello,

Wondering if you could help me. It concerns Support Ticket #980355 (Submitted 26/10/14):

Unfortunately, although I have completed all paths in the Twilight Arbor Dungeon (Story, the 2 paths for TA, and the Aetherblade Path) my Achievements Panel hasn’t updated properly and only shows 3/4 paths completed. To make sure that I have done all the paths my guild took me through all of them again and the Achievement continued to fail to update. Obviously this creates problems as it has blocked access to the relevent AP rewards, and additional award tied to that specific Achievement, and, of course, it is now impossible for me to gain the Dungeon Master meta-Achievement (with the associated AP, etc.)

Any help would be appreciated.

Thanks

????

Michael Henninger.7451:

980355 Known issue, support can’t help. =/

Sorry to follow up, but does that mean my account can never get the Achievement, Meta-Achievement, Achievement Points, and Rewards?