Guild Wars 2

The Account Management page is not the same as Guild Wars 2 Support. You are to use the Account Management page to reset your password only if your two accounts are linked. It states very clearly to contact the Guild Wars Support Team for assistance if your accounts are not linked.

Here is the link you can use to contact that Support Team: https://help.guildwars2.com/anonymous_requests/new?ticket (Make sure to choose ‘Original Guild Wars’ on the drop-down menu option)

Good luck.

Ticket #1124392, 3 days old no response that wasn’t automated.

Twice now I’ve killed triple wurm (on different days, only times I’ve killed him in the past week) without getting the bouncing daily chest, only the chest on the beach and the champ bag from the legendary wurm head corpse. I’ve been in zerg not in reflect or condi teams so I’ve been doing damage to the wurm itself so I should definitely be receiving credit, I’m getting event credit and as I said, the champ bag.

I"m just not getting the daily reward where you get all the things like ascended armor.

Just telling me to “kill it again, better luck next time” isn’t going to fly too because as we’re seeing, even killing it again I’m not getting it. Somehow my account is bugged and it needs fixed.

The kills were done on 2 different characters as well.

Me my nephew and my husband were playing this game together here. While playing my husband and nephew were booted out of the game. They both tried to log back in and for what ever reason there accounts were suspended for an account issue. Contacted support on the 8th and no reply…. Very upsetting

request 1122983 and 1122831

Berelious.3290:

Michael Henninger.7451:

Seera.5916:

Michael Henninger.7451:

1102695 Display names can take some time to update, especially for accounts with a large volume of friends/blocks/follows

But my display name isn’t what was changed. My email was. But on the forum under my display name when I’m not in a thread shows my old email.

I also have a small number of people on my friends, followers, and blocked lists.

That’s…. odd. I’ll take a closer look.

Mike, myself and a friend of mine who requested e-mail changes have the same problem. Our old e-mails are displayed on our forum id’s in the upper right, not the updated e-mail. If I were to hazard a guess, it’s happened to a lot of other as well, it just hasn’t been thought of as a forum bug.

If you successfully changed the email that you use to access the game, it will not automatically change the email that is displayed on the forums. These two things are strangely separate from each other, despite the fact that you use your new email to log-in. To fix this, you must manually input your new email.

• Log-in, and then select “Forum Profile” (beside the inbox icon).
• Select the red button that says “Edit Profile”.
• Do not click the button that says “change account email”. Instead, input your new email into the fill-in box, and select “Save Changes” at the bottom.

I hope that fixes what you are talking about.

Ticket Number: 1124771

Been more than 3 days since I got my automated response and I have yet to hear back on this subject D=

Ticket Number: 1112343
It’s been 10 days and i didn’t got an answer,while i know that there might not be any way atm to solve my problem with the lag,i hope that i will get an answer to my reply.Thanks

Ticket 1125906

please take another look at it, i updated it, its %50 resolved for me.

ticket #1124956 , 3days 19h and counting

Hello, i have a problem, been about 2 months since we initialy reported it, still no reply, we read somewhere it takes time, but now i have come to the forums to complain.
It goes like this:
Me and my friend bought accounts at roughly the same time somewhere after the game launched. We both took a break at some point and i came back and started playing a few months back.
However, his issue is horrible. He used to play, took a break wanted to come back with me, when suddenly we couldn’t rememmber his nickname in the game, okay we found it no problem.
Then we wanted to login, again a problem, the mobile phone which had the app fell from and he tossed it since it was broken and didn’t work anymore. We filed a ticket but its been about 2 weeks now, no reply.
We do have everything needed to prove the account is his, like cd key and name of character etc..
Can we get some help with this please?:/

Wing.5487:

Hello, i have a problem, been about 2 months since we initialy reported it, still no reply, we read somewhere it takes time, but now i have come to the forums to complain.
It goes like this:
Me and my friend bought accounts at roughly the same time somewhere after the game launched. We both took a break at some point and i came back and started playing a few months back.
However, his issue is horrible. He used to play, took a break wanted to come back with me, when suddenly we couldn’t rememmber his nickname in the game, okay we found it no problem.
Then we wanted to login, again a problem, the mobile phone which had the app fell from and he tossed it since it was broken and didn’t work anymore. We filed a ticket but its been about 2 weeks now, no reply.
We do have everything needed to prove the account is his, like cd key and name of character etc..
Can we get some help with this please?:/

Well, a ticket number for Michael to look up would be helpful.

Keep in mind he did post a day or so ago that his responses may take some time, even up to Monday of next week (1-19).

Aye no problem, since we don’0t know the last ticket numbers, we made a new request to support, this is the request number #1134972

Ticket # 1127453

It’s been 5 days now

Ticket 1117688

Ticket 1133978

Please help me out here. Been waiting for almost two weeks.

Could I please get some help with my tickets? I did make duplicates on accident :/. First time having submitted a ticket, so I would appreciate any help. It’s been several days now and I am hopeful to play over the weekend. Looking forward to hearing from you soon!

EDIT: Oh great nevermind, this is about linking GW1 with this account. If you do know someone that could take a look at this man…. I would appreciate it.

Ticket # 1135170
Ticket # 1137176

-snip-
1115140 I’ve replied to you – I’ll watch for your update.
-snip-

I have replied via email, actually I replied twice because I wasn’t sure the first one went through correctly. Waiting on a response.

1128326 -Posting this for a friend.

Ticket #1127980

my friend cant login to the forum and was told his account would be unlocked and its been a couple of days, still no response.

Ty

ticket #1130075

same here.
my friend cant login to the forum cause he lost his mobile autenticator and he wants to get rid of it.

Hi forum and ANET support.

A friend of mine logged a ticket to support for assistance in logging into the original Guild Wars, however he is not receiving a response.
How can he proceed? All he needs to do is reset his password so that he can login.
The email address in question does not exist anymore.

Refs:
1131064 logged on the 13th of Jan.

He does have the original packaging with which to prove ownership.

Ticket# 1142657

Don’t remember any of the account information for my GW1 account. Been a few days with no response.

Hey,

It has been 5 days and no one has responded to my request (besides the automated one).

Ticket #1136726

Thank you

I came back here to simply say thank you to the Customer Support for helping resolve my ticket issue. Hopefully this post is acceptable?

I am posting on behalf of my hubby who was playing 3 days ago and was booted and account was suspended for account issues. He sent in 2 tickets and has yet to receive a non automated reply. (He made a mistake on the first one as we recently moved and he did not recognize our new IP being listed on his account.) Ticket #s are 1146392 and 1147921. Thanks for reading I hope we get this sorted soon I need my farming buddy back to catch up on new contents!

These two ticket numbers 1140025, 1149484

My friend was wrongfully banned. We havnt played in a while but he was hacked then banned, so when we tried to play he couldn’t log on.

Please E-mail if you need any other information.

its been 6 days with no response
Ticket numbers: 1142337, 1138605, 1138574, 1138622,

Lady Yam.3725:

its been 6 days with no response
Ticket numbers: 1142337, 1138605, 1138574, 1138622,

Be aware…submitting duplicate tickets resets your place in the queue. You would be better served by closing all duplicates, and updating the original ticket.

https://forum-en.gw2archive.eu/forum/support/support/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

Good luck.

14!! days no response, ticket #1121131

Posting this for a friend. Ticket #1146430

Hello Gaile Gray,
My friend ticket: 1145799 sent 3 days ago.
He stopped playing GW2 long time ago, and now he wants to start playing again, but he dont remember password & character name. Only ID I was able to check because I have him on “friends list”.
When he was clicking “reset password” he get info that some problem occured and to contact support.
Please help him ASAP, we just like to play together!

Inculpatus cedo.9234:

Lady Yam.3725:

its been 6 days with no response
Ticket numbers: 1142337, 1138605, 1138574, 1138622,

Be aware…submitting duplicate tickets resets your place in the queue. You would be better served by closing all duplicates, and updating the original ticket.

https://forum-en.gw2archive.eu/forum/support/support/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

Good luck.

no worries, they are all different and not duplicates.

Posting for another since he does not have access to forums for some reason. Ticket #1146680 is 3 days old. He received the initial response. He has replied to several times with information but has no reason why he is suspended. Would appreciate a response as soon as you can manage.

Thanks!

Hi

I sent in a support ticket last week 2015-01-15 about that my log in reward track, progressed but I never got my 28 day reward. I havn’t heard anything from you or even got a response that the ticket has been submitted.

What should I do? resend a ticket or only post here? I am kinda frustrated about the situation and also that the daily log in reward progressed without me picking up (or getting) that 28th day.

Please give me a response

Sincerely
Noc

Nochtum.5893:

Hi

I sent in a support ticket last week 2015-01-15 about that my log in reward track, progressed but I never got my 28 day reward. I havn’t heard anything from you or even got a response that the ticket has been submitted.

What should I do? resend a ticket or only post here? I am kinda frustrated about the situation and also that the daily log in reward progressed without me picking up (or getting) that 28th day.

Please give me a response

Sincerely
Noc

What might have happen is that maybe you logged on another char,and you didn’t open the chest on that char,cause maybe you wanted to open it on another one,but the chest remains on the first char u login in that day,and that might have be the issue.I’m saying this cause it happened to me and i was like wth,where is my chest,it might not be the same case tho.

Posting this for my sister.

She has been unable to play for 3 days now. (suspended for unknown reasons, and she got the game on the 18th) Haven’t had a reply, so I’m hoping this will help.

Ticket number is 1147308

Ah ok, then I have another problem cause that toon was a low level toon that I deleted is there any chance to get help with this?

Thx for the input KiryuuRei

Ticket # 1130344
friend of mine is trying to start playing with me again but lost his PW , its been over 2 weeks since he submitted his first ticket , this ticket is a bout a week old, haven’t even received a confirmation email …

Ticket # 1147880
My brother was suspended for no apparent reason more than three days ago, with no explanation given. He submitted a ticket as soon as it happened and has yet to hear back.

#1137755

need help

#1151891

my guild leader was suspended a few days ago for sending gold to guild members to help them pay for their server transfer. please reinstate his account!!

#1148615

Posting on behalf of someone on reddit.

Bought the account. Got banned, no answer for 4 days.

Friend’s account has been suspended, Unknown reason, number: #1150625

Hello, ticket #1146805 please. It has been 94 hours with no response. This is for a Guild Wars 1 account issue. The Guild Wars 1 website states that all support is now done through Guild Wars 2. Thank you

Michael Henninger.7451:

Allow me to clarify. This thread is used for Guild Wars 2 tickets and anything involving Guild Wars 1 (including linking) is something that I can’t answer for you. It’s simply a matter of my not being trained in how Guild Wars accounts work.

Where would one go to for assistance then? :) My GW1 Ticket was submitted 13 days ago. I reentered another ticket because I’m a terrible person about 9 days ago. Regardless, I understand there is a lot of commotion going on. I would still appreciate seeing this matter taken care of, I just would like to know where to go to get assistance. Thank you!

Posting on behalf of someone else:

“my ticket number is #1151190. I asked for a simple password reset, however I have lost my CD key in an unfortunate error. I have provided them with all necessary info, personal info, CC info, GW1 account (linked) Cd keys, character names, ect. All I have gotten are automated responses. I think my account may have been hacked.”

Gaile Gray.6029:

This new thread is intended for you to use to follow up on support issues that have been filed with support but have not been resolved in three days or more. This thread may also be used when you have questions about the resolution of a ticket, although please keep in mind that agents use care in responding and it’s very seldom that an appeal here will result in a different outcome.

Please allow the team time to resolve issues before posting here, so don’t submit a ticket and post, but rather follow-up if the ticket needs a review after it’s been in the queues for three days or more.

(1156005:Skill/Delay) Its been more than 3 days and nobody has messaged me, Can you que me up please? thank you

1161580:Acct Recovery

Recovered acct over false ban, 7+ yr acct gw1, been at gw2 since beta

Posting on behalf of my guild leader who was banned for gold selling when he was really just help our guild transfer servers. His ticket # is 1151891. Please reinstate his account as he really was just trying to help out the guild members who couldn’t afford to transfer on their own.

Hello,

I am writing on behalf of an acquaintance who is having difficulties with his account, he submitted a ticket (#1151937), but has yet to receive a response, and lacks a second account to inquire himself.

If you can respond to either him or I regarding this dilemma, that would be most appreciated.

Thanks in Advance for any and all responses,

Milenkov

Hello,

My ticket has been submitted 5 days ago and still no reply.. still waiting to log into gw1
Can you please a look at it “asap” (#1151171)
Thanks