Guild Wars 2

Hi my friend had his account hacked and he wrote a ticket to get it back to change the password and i answer all the questions they asked and he ask if hey could change the email its been a about 6 days from the last email and he still haven’t been able to log on # 1347153, 1388277 please help

Ticket# 1334713 posted 34 days ago regarding account issues, I tried posting all the account information I could and would like to know if there is more I could do but unfortunately I have still not received any kind of response.

Ticket #1186650
70 days and no response. Any reply would be appreciated.

My friend is in the same situation. His account got randomly suspended with no reason given. He sent in his ticket #1388891. It has been 10 days; no response so far at all.

Hi there,

My friend has been gone for about 2 years from the game and he just recently tried to come back. When he tried logging in, his account had been permanently banned for botting and his account had been hacked, but he received no e-mail about the ban or about his account being compromised. His ticket number is #1398399 and he submitted it over a week ago and has yet to receive a response of any kind.

Ticket #: 1388807

Account Name: FEARvFAITH.4712

Banned 11 days ago. Ticket sent 10 days ago. No reply at all (except to say the ticket was recieved).

#FreeKoda

Ticket: #1390549

Hello im writing this because my friend have a big problem we didnt play for a while and like two weeks ago ive come back to game so also my friend wanted to but hes account has been stolen :O and someone make authenticator on this account and now he cant get it back his ticket have like 10days and you still didn’t responde

Ticket- 1395520, 8 days old. Typning for my brother that trying to get access to his account. He forgotten password and unsure of hes gw2 email.

danhild.5387 is hes display name.

Hope it can be solved in time.

Ticket number: 1402286

Display name: Armerus.2648

I’m submitting this on behalf of my friend who, after attempting to log in after the first time since 2012, found that his account had ‘been terminated for modifying or tampering with the game, which is a breach of the User Agreement and Rules of Conduct.’ Just to be clear, he has not played or attempted to play the game after the first few months of the game’s release. The account may have been compromised between then and now. He opened a ticket several days ago and, so far, has received no response.

Ticket number: 1332646
Date was sent: 09/03/2015

It’s almost completing a month i’ve created this ticket, and only recieved the “Thanks for contacting us!” and nothing more… I’d like to have more info about my situation…

Ticket number: 1398169

I am posting again in reference to ticket 1393600. I have updated the ticket with a followup email. It has been 10 days without response.

Hi its been about 9 days so far and my Main account still hasn’t gotten its issues resolved after being hacked. All I need is a password reset link because I don’t have my serial code on me. My ticket number is (1408231:Password reset because of hacked account? ) for the IGN luman.2380. PLEASE! =)

Submitted a ticket 7 days ago for a compromised account. Ticket #1398058, Was told to run a virus scan and respond back which I did, just waiting on a Log in name reset.

Ticket – 1394887
IGN Tharin.6358

My friend’s account was probably hacked and then banned due to botting. Ticket was submitted over a week ago, the owner provided all the neccesary information. Still no answer.

Hi, I’m posting for a friend who likely had his account hacked. He had not played the game in months and came back to it being banned. His ticket number is #1393953 (he sent the ticket March 29) and his account name is BigMeesh.8201. He went back into his old emails and saw a verification email with an IP in Seoul, South Korea so that may be where the intrusion originated from unless, of course, it was masked (he has changed his email password since). My friend sent two screenshots (one of the automated support reply and one of the unauthorized login attempt) to me which I have combined into one picture and attached below. Thanks for the help.

1390119 & 1388110
I apologize for the second ticket. I’ve never waited more than 72 hours for a response from support for a game before, let alone over two weeks now. Originally I thought the mail must not have gone through. Thus the second ticket. Now I understand that you are just so backed up with all the problems people are having with the game
(or lack thereof) logging in or whatever.
Unlike the thousands of people whom are vary angry about not being able to play a game they payed for. Some for months.
I personally would like to say take your time and do it right. You have my support I’ll post on every form i can think of telling them what a great support team GW2 has. Keep up the good work!!

Ticket 1396899
I have log in issues with my linked guild wars account and its already been 9 days.Oddly i have no problems connecting to my guild wars 2 account but i cant connect to my original guild wars account.

saijzo.8741:

Ticket 1396899
I have log in issues with my linked guild wars account and its already been 9 days.Oddly i have no problems connecting to my guild wars 2 account but i cant connect to my original guild wars account.

If they are linked, make sure you are using the exact same login information you use for your GW2 account to log into GW1 (same password as well). Some people have forgotten that part. If that isn’t the issue, hopefully they will get to your ticket soon.

Hello, i sent a ticket about my GW and GW2 account linking issue (not being able to access titles/rewards in GW2 and not being sure if they are linked or not) and its 10 days now i had no answer other then the initial automated message.
Ticket #1391751

robert von strife.1729:

Hello, i sent a ticket about my GW and GW2 account linking issue (not being able to access titles/rewards in GW2 and not being sure if they are linked or not) and its 10 days now i had no answer other then the initial automated message.
Ticket #1391751

The Hall of Monuments is disabled at the moment due to a big.

Hi, my girlfriend’s account has been suspended for over 3 days and there is no indication or information on why she was suspended and for how long.

Ticket #1413850

Any help is greatly appreciated.

Ticket #1189512 GW1 account recovery.

I’ve been waiting three months now without any word.

ticket number 1370445, now up to 19 days without any response. This is unacceptable.

Okay guys, this is getting interesting…

I got a respond for my guild wars 1 ticket after 3 months…

Check this out: “After researching the provided information, we will not be able to assist you with accessing this account.”

I cant login, because i dont remember fully to a single char name on my 5-6 years old account, and thats the supports answer.

Wow, just wow….

And on the gw site, they still sell the game at 20-30 euro, and without support…..

^ It simply sounds like you did not supply enough information to actually verify that you are the rightful owner.

lordkrall.7241:

^ It simply sounds like you did not supply enough information to actually verify that you are the rightful owner.

gw1 and gw2 cd keys, gw2 gog purchase id, date, info, photos of my old beauty gw1 complete collection, with cd key photo, old gw1 email, gw2 email, name, birthdate, what the hell they need else?

this is a stupid joke dude, they dont have gw1 support, but they cant say they dont have gw1 support, because they still sell the game at “high” price, i bet thats the thing…

I posted this 2 weeks ago, the request was almost a month ago. All I need is a password reset…

Ironstaff.5194:

Hi,

Ticket #1345500
Submitted March 12, 2015

Thank you for your help.

I have purchased 2 GW1 accounts and expansion packs for both accounts back when they weren’t cheap and 3 more GW2 accounts… all I need is a password reset on one of those accounts and I can’t get a support response. I have supplied ample information. Please help. Between the 10+ packages, I think I’ve paid enough for it. Thank you

Hello!, I am posting this on behalf of TheKillerFruit.2513, He has opened a ticket regarding his account being suspended following a suspicious login attempt coming out of China (Ticket number 1401021), A representative (GM ImaginaryPixel) has emailed him a list of steps to take and then to reply outlining those steps. He has done so, scanning his computer twice over, changing both his client and email passwords and looking through the articles regarding a hacked account. It has been over 5 days since he has heard anything from GM ImaginaryPixel and over a week since he originally opened the ticket, The next step would be to post to this thread inquiring about aid to un-suspend his account and get him playing again! He understands that you are busy and he is not the only one with issues, however he has been waiting eagerly for help and none has come. Thank you very much for your help on this matter and he looks forward to your response

My dear friend, Balmung.6473, has had his account suspended while still in game and has not received a reply as to why this has happened. When he tries to log on, this message is shown, “Your Guild Wars 2 account has been suspended for an account issue. Please contact Support for information.” Ticket #1413158. I hope this can be resolved.

Posting for my brother, in need of a password reset. Wanted to come back to the game with him but his account was compromised whereas mine was not. He submitted a ticket 3 days ago, he’d gotten the automated response but nothing for a few days now…
Ticket#:1413763
Account:Domobob.1350

My account was suspended for no reason. still havn’t gotten a response.
Ticket#:1416951

Day 19.
I’m now getting angry. I am going to spam forum once everyday until I get a response. If I don’t get a response by this weekend. Come Monday I will spam once every hour and so forth on until my ticket is reviewed.
Ticket 1377693

Ticket #1387416 (submitted 26th March, 11 days ago)
This is regarding my account being hacked since 18th March 2015. Is been over 3 weeks now.
My first ticket #1367186 was closed by you guys because you said you never received my replies even though I replied plenty of times. Hence I created a new email address and resubmit another ticket. But still haven’t got a single reply besides the automatic respond.
Can you please look into it asap because this is taking way too long. Many thanks.

note: posting from my partner’s account at the moment.

Ticket: 1417038 – My main account has been hacked. I received a response telling me that my account has been compromised. and to scan it then report back. I reported back that I scanned my computer for virus as well as other things requested. I still have not received any information back or any kind of resolution.

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

Ticket: 1248824 – 56 days later and still no reply.

Ticket 1347487
It’s been 27 days since I sent it in and I’ve yet to receive any sort of reply. Not sure what’s up :/

Joscelyn.9536:

Day 19.
I’m now getting angry. I am going to spam forum once everyday until I get a response. If I don’t get a response by this weekend. Come Monday I will spam once every hour and so forth on until my ticket is reviewed.
Ticket 1377693

I’m sure you’re frustrated, but this tactic is more likely to garner you a suspension from the forums than results.

Tisty.3417:

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

same here, I got the steps email within 24 hours, now its been 3 days since I did them and replied back with no reply

my account is still trashed with everything deleted

Hey there,
even tho’ i’ve already posted in the german thread regarding the tickets, i’d like to try and reach out this way aswell, as this thread seems more active.

My problem is a bit more complicated as its concerning two ~8yr old Guild Wars (Original) Accounts and a link to my current Guild wars 2 Account;Ticket: 1396541 – given the ticket is written in german, a simple forwarding would be great; and probably necessary… however.

The ticket was submitted on the 30th March.

Greetings.

Kyronami.1048:

Tisty.3417:

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

same here, I got the steps email within 24 hours, now its been 3 days since I did them and replied back with no reply

my account is still trashed with everything deleted

They really need to improve their support

Someone hacked his account and prolly stole everything so now he has to wait to get the account back and on top of that I assume he will have to wait to get his stuff back too….if we received at least an update or something i think it would be ok…but we get nothing :/

Tisty.3417:

Kyronami.1048:

Tisty.3417:

Ticket – 1416440
My boyfriend’s account got hacked and recieved a response about his account being compromised and some steps to take before reporting back. He did the steps, replied to the email and never received an answer back.

same here, I got the steps email within 24 hours, now its been 3 days since I did them and replied back with no reply

my account is still trashed with everything deleted

They really need to improve their support

Someone hacked his account and prolly stole everything so now he has to wait to get the account back and on top of that I assume he will have to wait to get his stuff back too….if we received at least an update or something i think it would be ok…but we get nothing :/

Well the first email came from support real quick, but after I replied to that (within like 2 hours of getting it) I guess they forgot me lol

I even have my account secured all I need is the roll back on my acccount because whoever hacked me trashed everything I had

Ticket 1416790
Display Name: Sptre.3491
Still waiting for a response.

Ticket number 1404028
It’s been 8 days and I have not had a response regarding the ticket.

Ticket 1389201 – 27/3/2015
Ticket 1406250 – 3/4/2015

Sincerely sorry about the double ticket, I was just unsure as to why it was taking so long, I know it adds to the que etc. If you could look into these I’d be grateful. Thanks

Aidez.2384:

Ticket 1389201 – 27/3/2015
Ticket 1406250 – 3/4/2015

Sincerely sorry about the double ticket, I was just unsure as to why it was taking so long, I know it adds to the que etc. If you could look into these I’d be grateful. Thanks

Close down the ticket you made last. Just reply to the automated ticket that it is a duplicate and that you’re closing it.

Seera.5916:

Aidez.2384:

Ticket 1389201 – 27/3/2015
Ticket 1406250 – 3/4/2015

Sincerely sorry about the double ticket, I was just unsure as to why it was taking so long, I know it adds to the que etc. If you could look into these I’d be grateful. Thanks

Close down the ticket you made last. Just reply to the automated ticket that it is a duplicate and that you’re closing it.

Roger that, all done

Ticket 1414029 – 4/6/15

Hi. My boyfriend’s account had gotten compromised few days ago and he replied to the email that was received in order for him to re-obtain his account the same day. We still haven’t received any response regarding this matter. He just purchased the game last month too and it seems so odd that his account had gotten hacked out of the blue. He’s always secure with everything he has online as well. Please help him reset his account so that he has his ownership over his account again. Cannot login or access anything of his account due to the hacker putting on the mobile authenticator hence why I’m posting this up. Thank you.

Hello
tickets: 1414945-6/4/2015
My friend’s account has been blocked because of misunderstanding, tickets: 1414945, has been three days.
Please review.
Please help me lift the blockade account, thank you!