Hello, ticket # 1115557. Since Jan 4th. 48 days. I can’t make any purchases through the NC Store for Guild Wars 1; it continuously says “Payment Authorization Failed,” even though I have tried with multiple forms of payment and have also tried from another computer. Please help me so I can give you my money.
Are you trying to purchase from this site (as the store was moved a couple of times, and uses Digital River now)?
Request #1267228 – I’d really appreciate some help on this ticket. Been banned from Guild Wars 1 on all four of my accounts for ‘Use of a Third Party Program’, but the programs I’ve used (Multilaunch, Texmod, Dressup) are all allowed as far as I’m aware. I miss playing.
My Mom had that issue a while back. When they shifted to the new system something got glitched and it would simply not accept any payment from her. Tech support got involved, probably flipped a setting in her account, and she could make purchases after that.
Support Ticket Number: 1269183
Number 1 Issue Regarding this: It has claimed ot have been answered, however nowhere have I received such an Answer, only a Mail stating I had not replied to their answer ( no where to be found) within 48 hours, Plus there is no End to the mail like "From <support member> it doesn’t even say from anyone.
Some days I feel like I can’t go on…. and then I eat Garlic.
1258879 Closed as duplicate. If original is unsolved please post your first ticket.
1238314 Waiting for your reply.
1240411 Solved
1215745 Solved 1243060 Waiting for competitive to confirm eligibility
1135170 Solved
1233395 Solved
1244969 Solved
1247144 Solved
Eligibility was confirmed over two months ago right here.
Posting on behalf of boyfriend who has been experiencing a potential incident of cyberstalking, as the support response has been inadequate.
Revealing of personal information by another user that could not have been acquired in game is a privacy problem. It is also harassment and shows the user has been engaged in some in-depth research. It may look harmless to an unaware GM, but frankly it isn’t.
Ignoring some primitive bad mouthing/false accusations I can understand (although it’s part of cyberstalking behaviour and thus shouldn’t be), ignoring the privacy issue, not so much.
I’d like to see incidents of online stalking taken serious by support, as it is not a trivial matter. Sometimes it’s nothing, other times it can go south pretty fast. The behaviour is at the very least concerning.
In addition to the info he provided, we’ve recently seen his brothers account potentially get compromised (now secured, may be related, may be a coincidence-timing was odd). Happy to discuss the surrounding circumstances in private, for obvious reasons.
Ticket # 1194144
We do take harassment VERY seriously but what the chat shows is two people having an argument over a win/loss situation. This is not, in any form, harassment. If your friend has further details than those provided we’ll look again – but based on this complaint there is nothing to action.
Posting on behalf of boyfriend who has been experiencing a potential incident of cyberstalking, as the support response has been inadequate.
Revealing of personal information by another user that could not have been acquired in game is a privacy problem. It is also harassment and shows the user has been engaged in some in-depth research. It may look harmless to an unaware GM, but frankly it isn’t.
Ignoring some primitive bad mouthing/false accusations I can understand (although it’s part of cyberstalking behaviour and thus shouldn’t be), ignoring the privacy issue, not so much.
I’d like to see incidents of online stalking taken serious by support, as it is not a trivial matter. Sometimes it’s nothing, other times it can go south pretty fast. The behaviour is at the very least concerning.
In addition to the info he provided, we’ve recently seen his brothers account potentially get compromised (now secured, may be related, may be a coincidence-timing was odd). Happy to discuss the surrounding circumstances in private, for obvious reasons.
Ticket # 1194144
We do take harassment VERY seriously but what the chat shows is two people having an argument over a win/loss situation. This is not, in any form, harassment. If your friend has further details than those provided we’ll look again – but based on this complaint there is nothing to action.
*Edit – word choice /to see/ /action/
Hey, thanks for the reply!
Except that person- who is a complete stranger- is revealing information, specifically the victim’s ethnicity and exact location, down to the city, in map chat.
Pretty sure that isn’t information that just randomly comes up in an argument between two strangers who never spoke before or that a random stranger in a game should even have access to without anything further, am I wrong?
I’ll get him to message you some more specific details, like where we suspect this is originating from, if that’s okay.
ticket # 1260473 8 days sofar and no response, issue with resetting GW1 password. Basically I changed the account email and as such the GW2 password is not the same as the GW1 password, even though the two accounts are linked through HoM
ticket # 1260473 8 days sofar and no response, issue with resetting GW1 password. Basically I changed the account email and as such the GW2 password is not the same as the GW1 password, even though the two accounts are linked through HoM
good luck with that, we waited a month and still no respond to gw1 problem
Posting on behalf of boyfriend who has been experiencing a potential incident of cyberstalking, as the support response has been inadequate.
Revealing of personal information by another user that could not have been acquired in game is a privacy problem. It is also harassment and shows the user has been engaged in some in-depth research. It may look harmless to an unaware GM, but frankly it isn’t.
Ignoring some primitive bad mouthing/false accusations I can understand (although it’s part of cyberstalking behaviour and thus shouldn’t be), ignoring the privacy issue, not so much.
I’d like to see incidents of online stalking taken serious by support, as it is not a trivial matter. Sometimes it’s nothing, other times it can go south pretty fast. The behaviour is at the very least concerning.
In addition to the info he provided, we’ve recently seen his brothers account potentially get compromised (now secured, may be related, may be a coincidence-timing was odd). Happy to discuss the surrounding circumstances in private, for obvious reasons.
Ticket # 1194144
We do take harassment VERY seriously but what the chat shows is two people having an argument over a win/loss situation. This is not, in any form, harassment. If your friend has further details than those provided we’ll look again – but based on this complaint there is nothing to action.
*Edit – word choice /to see/ /action/
Hey, thanks for the reply!
Except that person- who is a complete stranger- is revealing information, specifically the victim’s ethnicity and exact location, down to the city, in map chat.
Pretty sure that isn’t information that just randomly comes up in an argument between two strangers who never spoke before or that a random stranger in a game should even have access to without anything further, am I wrong?
I’ll get him to message you some more specific details, like where we suspect this is originating from, if that’s okay.
Yep, that’s what I’d need. The last info supplied just pointed to an argument. We need small time-frames to look through. The more pointed the better.
Sent 34 days ago. Would really appreciate a reply. Tried to change my password after having not played for a long period of time, but every time I try it says I need to contact support to change it. I have both my account and my email account secured with 2-step verification by way of phone, so there’s no way my account could’ve been hacked.
Please check these tickets I sent Chris Clearly a private message but i didnt know i had to post here: Please check the following tickets also I’ll pm Michael Henninger what I Pmed Chris:
Ticket #1281037 — It’s been three days since I was unable to open one of my Daily Rewards Chests, and considering that it contained fifteen laurels (over two weeks worth of dailies), I’d like to see if we can fix that. Thanks!
Good evening. Ticket #1268243. I think I accidentally locked out my GW1 account due to trying to make a new password when I didn’t realize I should be using my GW2 password.
Can’t log into GW1 account. I’m getting error code 227 which from what I can tell on the wiki seems to be a incorrect character name, even though I’m fairly certain the one I’m using is valid.
I have had an issue for more than 10 days now. I get regular emails from support but all of them are trivial and useless. Just recently when I rudely asked them to get me in touch with someone who actually dealt with bugs rather than connectivity issues they forwarded my request to someones whose advise is to submit an in game ticket. I have submitted 3 in game tickets but have not received any feedback or reply. This is made worse by the fact that I contacted the support for a minor issue they ended up breaking the game for me. Every email i got has been towards connectivity when I REPEATEDLY told them its NOT A CONNECTIVITY ISSUE. And whats with the support staff changing every third email? every time someone new comes and practically gives a tried old supposed solution as if they got it from a book? request number is 1264250 .Please get someone who knows that actual problem to deal with this issue because I don’t want to go through another 10 days of useless emails.
Posting on behalf of a friend thats issue has not been resolved, he has followed the procedure of the last email to increase security for his account and has replied with enough information to allow his account to become open again.
Ticket # 1281738 : Authenticator Issues
This is a post for my wife’s account, I am posting for her due to the fact she is unable to log in to her account since the account had been compromised some time ago after taking a break from the game. We have followed and taken all the steps to prevent further issues (including the suggestions from the initial response in the ticket) but have since heard nothing back from them stating that the authentication has been removed as requested. Please help!
Sent in 24/01 (36 days ago) and still no reply. It’s about my GW1 characternames and I sent a pic of my key and original cd as a reply to your automatic supportmail on 30/01.
Still waiting after a month. No response. Just need a character name. At this point I would welcome an account reset. Would just like to play my game again. Thank you in advance for your assistance.
