Guild Wars 2

Posting for a player on Facebook. Ticket #1162353. Password recovery. Says he’s been waiting 20 days.

Ticket #1229695

Helping my sibling post. Hope to hear from you guys soon!
Thank you

1247144

Very simple issue and looking forward to the resolution

1244969

Have provided all the info GM asked for but you did not reply again. Thank you.

26 days..
Still unable to log into my game account and no response…? I’ve been patient but this is pretty ridiculous sorry i’ve had much quicker responses before not sure what sort of priority you deem be ._.
Ticket is #1151171 thanks

hello, gort a ticket that’s been open 7 days. 1233395

Juiced.8705:

Could you please check following ticket: 1189359

The ticket is way older than 7 days.

Thanks in advance.

Can you please check. It is now over 14 days….

1210155

2 weeks and no assistance. Thank you for any help you can provide.

Its been over a month, and I have not gotten a response, could you please address these issues. 1137176 and 1135170 Also please don’t delete my post next time around, because I did not break any of the forum rules. Furthermore, even though you might not be trained to handle guildwar 1 account requests…. you still have not provided any alternative means for support. At least not that I am aware of at this time, so if you could please for the love of all that is holy address my issue… that would be great thanks.

Heya!
A while ago on 27/01 I send in a ticket about my guild wars1 account (1194853).
In short: I can’t log-in on my gw1 account. I really want to be able to play it and to link it to my gw2 account for achievements and to get more fun out of the game ^^

It’s been about 20 days, but I’m a patient man, yet sooo eager to play it x)
Keep up the good work, you’re doing great! ^^

#1243060

I’ve already waited two months for my mini-llama, it’d be about time to fix that.

Ticket: #1215745 It has been 2 weeks and my friend has not yet received a reply.

Thanks

Ticket #1186650

20 days and no reply, please look into.

Thanks.

Ticket #1240411
My husband and I both submitted tickets for password resets. we both received links to reset our passwords in 3 days, mine worked and his told him it was expired just 5 hours after it was sent to him. He was told that it would be escalated and has not heard a word since. It has now been 7 days! can they not just try re sending the link? Please help him out so we can actually play while he still has some time out of work…

Ticket #1238314

My husband submitted ticket for password resets. his told him it was expired just 8hours after it was sent to him. He was told that it would be escalated and has not heard a word since. It has now been 6 days, is there no way to just send another link for password reset.

Ticket #1219098

Sent 14 days ago.

Thanks !

23 days!
1169680:Cannot log in.

19 days
1205763
Please help.

1160252
23 days
please help

Ticket #1232283
10 days ago
Regarding old guild wars account and merging.

Sorry New Player here -

I deleted my emails with the ticket number.

Spook.9016:

Sorry New Player here -

I deleted my emails with the ticket number.

Check your trash folder in your email. Most emails go there first before being permanently deleted.

Its been about 3 weeks since I heard anything from the support team, but i’ve been trucking along in game! #1181955, regarding linking GW and GW2 accounts

I’m guessing the massive influx of returning/new players is what’s keeping the normal response time so high, so I don’t mind that this is the longest support has taken to get back to me. If the ticket numbers are numerically based on how many tickets they get, some of the tickets from three weeks ago are ~60k less than mine. That’s astounding. I’ll throw my # out here anyway, so maybe Michael will put in a good word for me.

Day 8
# 1241013 – Guild Wars(Original) Account Password Resets

Ticket number:1258879
Not so much as an update in 3 days.
Look into it please, I bought the game and can’t log in.

Dieugoram.1239:

Ticket number:1258879
Not so much as an update in 3 days.
Look into it please, I bought the game and can’t log in.

They’ll look into it when it’s reached 7 days without any response. Ticket response is slower due to quantity that have been sent in.

Ticket/case # 1177298:Linking accounts

22 days now. still waiting. Please help.

Posting for FB player. GW1 Password reset. Ticket #1209050. Waited two weeks.

Ticket number 1239500

Over a week, no reply.

Ticket number 1144889, 1 month today and no reply.

waiting 34 days now without a response this is getting really annoying…….
I can understand that it is bussy but 34 days is really too long
request (1203172

Ticket numbers
1206408
1207735
1211870

Three of the six GW1 accounts my family has purchased going back to original beta were closed on the 29th or 30th of January.

I received identical copy and paste messages to each ticket talking about numerous accounts deleted on the 14th for using third party programs that gave a significant advantage over other players. My family has not used such programs and my family’s accounts were not closed on the 14th, suggesting a mistake has been made.

In order to help diagnose any possible errors, I asked if a household gaming network with multiple computers would look like a third party program to your diagnostics.

I asked if the officially licensed Guild Wars Factions zboard keysets would look like a third party program to your diagnostics.

I have received no response to these questions since asked on the 10th of this month.

That is 9 days ago, and approximately 20 days since accounts lock.

Can we please get this resolved before the EULA requires an escalation of these tickets to the next level?

Thanks Gaile, for bring back the justice and fairness.

All my accounts are unbanned now.
Please close the ticket: 1205763.

Good job, anet/ncsoft., you regain my trust tho my family and i missed cathan new year event.

Dear all,

They have unban many, please check yours.

Thanks to all who help to the unban.

Ticket number: 1173697

Requested help at jan.25, still waiting.
Then i made a secondary ticket 9 days ago,with ticket number 1242174 still no answer.

Thenameless.1420:

Ticket number: 1173697

Requested help at jan.25, still waiting.
Then i made a secondary ticket 9 days ago,with ticket number 1242174 still no answer.

If that secondary ticket was for the same issue, please please please close it down. You’re slowing the process the down for everyone who put in a ticket after your secondary one.

Hi my friend is waiting 5 days already and still no reply.
Ticket #: 1250881
Thank You.

A ticket that I sent (Ticket 105415) regarding an issue with the original Guild Wars still hasn’t gotten an answer, despite it being more than a week old. It was sent on the original Guild Wars website, If I recall.

Moreso, there were two other tickets regarding the same exact issue that I created on this website instead, that still haven’t gotten an answer to. Both of them also more than a week old: Tickets 1243178 and 1243547.

Any help would be greatly appreciated.

Thank you.

30 Days… ticket #1151171 could I get a response please Q_Q

Hi!

Ticket #1154449 for password resets. Requested 27 days ago.

Look forward to your response.

#1179588
sent 25/01/2015

1185908:Account access problems

Its been almost a month since i have tried to contact support about getting into my guild wars 1 account… This is utterly unacceptable. I have lost faith in this game and its company. I honestly do not expect a response anymore. Good Day arenanet

Hi!

Case #: 1264687

My Guild Leader is trying to get back into the game and needs some help! He has been trying to get the authenticator removed so he can download and install the game, and it has been over 3 days since he submitted a ticket.

Thanks for any help you can give him!

Hello, ticket # 1214799 7 day’s about last reply

Ticket: 1206052

Been waiting for a reply (other then automated) for 3 weeks now

Need help with restoring the password on my original Guild Wars account so I can link it to Guild Wars2

3 weeks wait time?

Something is obviously not working with the support part of your company ANET. Most online gaming companies would resolve this in 3 days tops.

Hello, i received a mail that they got the ticket but it’s been 10 days and i’ve still not had a reply. I would appreciate if you could look into this.

Ticket 1253195

Thanks in advance

Hey, I submitted my support ticket on th 19th of January, since then I only received an automated computer mail and no answer at all; not even the “usual” we are sure you deserve the ban….

Ticket:1146350

Hello, ticket # 1115557. Since Jan 4th. 48 days. I can’t make any purchases through the NC Store for Guild Wars 1; it continuously says “Payment Authorization Failed,” even though I have tried with multiple forms of payment and have also tried from another computer. Please help me so I can give you my money.