Guild Wars 2

My game continues to crash whether I am in WvW or just standing in vigil keep, here is the most recent error log from WvW.

—> Crash <—
OOM: Heap, bytes=8388728,
App: Gw2.exe
Pid: 3644
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31574
When: 2014-03-30T02:49:39Z 2014-03-29T22:49:39-04:00
Uptime: 0 days 3:22:35
Flags: 0

—> System <—
Processors: 12 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 9050MB/16336MB 55%
Paged: 24362MB/32670MB 74%
Virtual: 195MB/ 4095MB 4%
Load: 44%
CommitTotal: 8308MB
CommitLimit: 32670MB
CommitPeak: 8448MB
SystemCache: 6420MB
HandleCount: 39759
ProcessCount: 79
ThreadCount: 1301

—> Process Memory <—
Private: 3471MB
WorkingSet: 3426MB
PeakWorkingSet: 3476MB
PageFaults: 69756569

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×1948 <—

"""""There is some trace here, had to delete it to fit the post""""

—> Error Logs <—
wristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×011087’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×0921f3’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×006347’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1077
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 4095 MB

I am having the same issue and this is mainly happening in WvW.

I tried -repair and deleted the gw2.dat. Both did not resolve the issue.

I also tried running the program as administrator and/or assigned it a high priority. Both did not change anything.

I think the magic lies somewhere in here:

Something about some animations or lightning effect does not work
LightningSetActionPoints: destination action point ‘fxwristr’

Also: the game is misising some particle effects: "Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’

The funny thing is, the game keeps on running but the error is there in the background. After a while the game crashes by freezing a little bit later though.

I noticed my directx was out of date, and now have the most recent version, time to see if the game still crashes…

Game still crashing …..

I have re-downloaded the dat file, repaired the game, don’t know what else i can do to try and fix this on my end.

—> Crash <—
OOM: Heap, bytes=8389088,
App: Gw2.exe
Pid: 7052
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31574
When: 2014-03-31T05:58:41Z 2014-03-31T01:58:41-04:00
Uptime: 0 days 2:25:12
Flags: 0

—> System <—
Name: MININT-DN5AQ68
IpAddr: 172.16.0.17
Processors: 12 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 9133MB/16336MB 55%
Paged: 24530MB/32670MB 75%
Virtual: 212MB/ 4095MB 5%
Load: 44%
CommitTotal: 8140MB
CommitLimit: 32670MB
CommitPeak: 8364MB
SystemCache: 6071MB
HandleCount: 37918
ProcessCount: 79
ThreadCount: 1314

—> Process Memory <—
Private: 3420MB
WorkingSet: 3351MB
PeakWorkingSet: 3426MB
PageFaults: 37942222

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Error Logs <—
F.xcnwE’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Content is referencing a propID that doesn’t exist propId=‘1482128527454182912’
Content is referencing a propID that doesn’t exist propId=‘1466063118967905889’
Content is referencing a propID that doesn’t exist propId=‘1482128475914575363’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712267’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711984’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711985’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714361’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714169’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714174’
Content is referencing a propID that doesn’t exist propId=‘1482128527454182912’
Content is referencing a propID that doesn’t exist propId=‘1466063118967905889’
Content is referencing a propID that doesn’t exist propId=‘1482128475914575363’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712267’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711984’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711985’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714361’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714169’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714174’
Texture missing mip chain: 0×00e689
Couldn’t find projectile effect for skill ‘Aw3PF.xcnwE’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016101’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016101’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016101’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016101’

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1077
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 4095 MB

Here’s another one, kinda sucks when i have a 100 man queue and spend longer in queue then i do in the borderland.

• Crash <—*
  OOM: Heap, bytes=3453496,
  App: Gw2.exe
  Pid: 6340
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 31574
  When: 2014-03-31T07:33:28Z 2014-03-31T03:33:28-04:00
  Uptime: 0 days 1:29:34
  Flags: 0

• System <—*
  Name: MININT-DN5AQ68
  IpAddr: 172.16.0.17
  Processors: 12 [GenuineIntel:6:13:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 8760MB/16336MB 53%
  Paged: 24256MB/32670MB 74%
  Virtual: 146MB/ 4095MB 3%
  Load: 46%
  CommitTotal: 8414MB
  CommitLimit: 32670MB
  CommitPeak: 8480MB
  SystemCache: 6638MB
  HandleCount: 39403
  ProcessCount: 80
  ThreadCount: 1318

• Process Memory <—*
  Private: 3635MB
  WorkingSet: 3560MB
  PeakWorkingSet: 3588MB
  PageFaults: 25036038

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Error Logs <—*
  ind projectile effect for skill ‘KIWQR.f0qXr’
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×0066f4’
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Model ‘0×0921f3’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×006333’
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Model ‘0×00d804’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×006333’
  Texture missing mip chain: 0×00f980
  Texture missing mip chain: 0×00f982
  Model ‘0×082243’: Failed to resolve AimIK bone indices.
  Map load hang on STATE_MODELS_STREAM detected: MapId: -1, Position: (8218.799805, 15955.700195, -2576.040039), Completion: 0.000000
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×082243’: Failed to resolve AimIK bone indices.
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Content is referencing a propID that doesn’t exist propId=‘1482128527454182912’
  Content is referencing a propID that doesn’t exist propId=‘1466063118967905889’
  Content is referencing a propID that doesn’t exist propId=‘1482128475914575363’
  Content is referencing a propID that doesn’t exist propId=‘1502432776989712267’
  Content is referencing a propID that doesn’t exist propId=‘1502432776989711984’
  Content is referencing a propID that doesn’t exist propId=‘1502432776989711985’
  Content is referencing a propID that doesn’t exist propId=‘1512065984907714361’
  Content is referencing a propID that doesn’t exist propId=‘1512065984907714169’
  Content is referencing a propID that doesn’t exist propId=‘1512065984907714174’
  Material ‘0×034fc5’ is missing textures.
  Texture missing mip chain: 0×00e689
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
  Texture missing mip chain: 0×010140

• DirectX Device Info <—*
  VendorId = 0×1002
  DeviceId = 0×6738
  Version = 8.17.0010.1077
  Description = AMD Radeon HD 6800 Series
  Compat = 0×00000000
  VidMem = 4095 MB

3 times in 1 day …..

—> Crash <—
OOM: Heap, bytes=1276432,
App: Gw2.exe
Pid: 6748
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 31574
When: 2014-03-31T09:20:25Z 2014-03-31T05:20:25-04:00
Uptime: 0 days 1:41:12
Flags: 0

—> System <—
Processors: 12 [GenuineIntel:6:13:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 8759MB/16336MB 53%
Paged: 24219MB/32670MB 74%
Virtual: 115MB/ 4095MB 2%
Load: 46%
CommitTotal: 8451MB
CommitLimit: 32670MB
CommitPeak: 8481MB
SystemCache: 7159MB
HandleCount: 39354
ProcessCount: 79
ThreadCount: 1308

—> Process Memory <—
Private: 3610MB
WorkingSet: 3533MB
PeakWorkingSet: 3538MB
PageFaults: 39185117

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Error Logs <—
oints: destination action point ‘aura’ not found on model ‘0×016186’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016186’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016186’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016186’
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00eceb’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00eceb’
Content is referencing a propID that doesn’t exist propId=‘1482128527454182912’
Content is referencing a propID that doesn’t exist propId=‘1466063118967905889’
Content is referencing a propID that doesn’t exist propId=‘1482128475914575363’
Content is referencing a propID that doesn’t exist propId=‘1502432776989712267’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711984’
Content is referencing a propID that doesn’t exist propId=‘1502432776989711985’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714361’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714169’
Content is referencing a propID that doesn’t exist propId=‘1512065984907714174’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00ecb8’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00ecb8’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00ecb8’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00ecb8’
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Model ‘0×082245’: Failed to resolve AimIK bone indices.

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1077
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 4095 MB

I’ve been having this issue for quite a while now and I always hit the ‘report’ button.
I’ve tried -repair, deleting cache files and user.dat and redownloaded the whole game but it still happens.

These three lines seem to occur almost every time in the crash logs:

Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.

Edit: And since this last time, according to my crash logs, was crash number 100 (feels more like 500 times) since Jan 22nd, (The Origins of Madness release) I figured I’d post here.

It’s been really awful since the Escape from Lions Arch release when I crashed almost every time I zoned out of LA. Same thing happens in the so called world trains and wvw, lots of people and lots of textures to load there I guess…

It’s annoying enough during pve but it’s really gamebreaking in wvw.

I really hope there will be a solution to this soon.

"
System Memory <—*
Physical: 8759MB/16336MB 53%
Paged: 24219MB/32670MB 74%
Virtual: 115MB/ 4095MB 2%
Load: 46%
CommitTotal: 8451MB
CommitLimit: 32670MB
CommitPeak: 8481MB
SystemCache: 7159MB
HandleCount: 39354
ProcessCount: 79 <—- That’s quite a lot of background processes running.
ThreadCount: 1308"

You might have some type of software conflict and you sure are reaching a lot of memory usage. Try disabling all unneeded start up programs, then restart your PC.

How to disable start up programs:

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

abomally.2694:

"
System Memory <—*
Physical: 8759MB/16336MB 53%
Paged: 24219MB/32670MB 74%
Virtual: 115MB/ 4095MB 2%
Load: 46%
CommitTotal: 8451MB
CommitLimit: 32670MB
CommitPeak: 8481MB
SystemCache: 7159MB
HandleCount: 39354
ProcessCount: 79 <—- That’s quite a lot of background processes running.
ThreadCount: 1308"

You might have some type of software conflict and you sure are reaching a lot of memory usage. Try disabling all unneeded start up programs, then restart your PC.

How to disable start up programs:

http://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/

I disagree on this one. 74-83 processes is pretty normal, in reality.

what his main issue is, 3.4GB of ram used in the GW2 process. That’s the peak that the application CAN use.

I bet if he lowered his Character limit setting down to medium or Low, his crashing would stop.

Edit

—> Process Memory <—
Private: 3420MB <— For a 32bit application, that’s really high memory usage.
WorkingSet: 3351MB
PeakWorkingSet: 3426MB
PageFaults: 37942222

I disagree on your disagree.

While it’s true that 3.4 Gig is high for a 32 bit program; a 32 bit program on a 64 bit OS can use up to a full 4 Gig (4096M). Of course, it could be some kind of bug in GW2 once it reaches that much memory usage causing it to crash.

Yeah, perhaps some store-bought machines will come configured with that much stuff running, but I consider it to be a lot.

abomally.2694:

I disagree on your disagree.

While it’s true that 3.4 Gig is high for a 32 bit program; a 32 bit program on a 64 bit OS can use up to a full 4 Gig (4096M). Of course, it could be some kind of bug in GW2 once it reaches that much memory usage causing it to crash.

Yeah, perhaps some store-bought machines will come configured with that much stuff running, but I consider it to be a lot.

I just know, over the past year, whenever we see GW2.exe use that much RAM it crashes. 64Bit or 32Bit for the OS. It doesn’t discriminate.

I try and keep my EXE as close to 3GB as possible, and have not had a single crash since.

Yeah, it could be a game bug, but I don’t have the hardware to test it.

Here’s my system specs

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601

System Manufacturer Alienware
System Model Aurora-R4
System Type x64-based PC
Processor Intel® Core™ i7-3930K CPU @ 3.20GHz, 3201 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware A03, 2/8/2012
SMBIOS Version 2.7

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 13.3 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.8 GB
Page File Space 16.0 GB

I should be able to run 2 GW2 at the same time with max settings without a problem, so why is the game crashing at 3GB?

forgot the video cards

AMD Radeon HD 6800 Series (two of them)

So i turned my settings down, went quite a while w/o crashing, but still inevitably crashed.

• Crash <—*
  OOM: Heap, bytes=1048624,
  App: Gw2.exe
  Pid: 5912
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 31574
  When: 2014-04-01T08:57:31Z 2014-04-01T04:57:31-04:00
  Uptime: 0 days 4:50:23
  Flags: 0

• System <—*
  Processors: 12 [GenuineIntel:6:13:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 9233MB/16336MB 56%
  Paged: 24582MB/32670MB 75%
  Virtual: 115MB/ 4095MB 2%
  Load: 43%
  CommitTotal: 8088MB
  CommitLimit: 32670MB
  CommitPeak: 8251MB
  SystemCache: 5566MB
  HandleCount: 40658
  ProcessCount: 79
  ThreadCount: 1301

• Process Memory <—*
  Private: 3404MB
  WorkingSet: 3337MB
  PeakWorkingSet: 3461MB
  PageFaults: 32682884

• Error Logs <—*

Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223f’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×00eceb’
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×08223f’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.
Model ‘0×080b24’: Failed to resolve AimIK bone indices.
Model ‘0×08223a’: Failed to resolve AimIK bone indices.
Model ‘0×082240’: Failed to resolve AimIK bone indices.
Model ‘0×08223f’: Failed to resolve AimIK bone indices.
Model ‘0×082241’: Failed to resolve AimIK bone indices.
Model ‘0×082239’: Failed to resolve AimIK bone indices.

• DirectX Device Info <—*
  VendorId = 0×1002
  DeviceId = 0×6738
  Version = 8.17.0010.1077
  Description = AMD Radeon HD 6800 Series
  Compat = 0×00000000
  VidMem = 4095 MB

I had Serious errors an crashes also today in wvw and in dungeons/fractals. Never happened before. please try to fix this problem. Thanks in advance.

I have the exact same problem. Please fix this!
I have updated all my drivers, done BIOS update, did a memtest since it has a problem reading the memory or what ever..

Everything seems ok on my end.

annnnd another one

• Crash <—*
  OOM: Heap, bytes=3637224,
  App: Gw2.exe
  Pid: 3372
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 31911
  When: 2014-04-02T06:45:09Z 2014-04-02T02:45:09-04:00
  Uptime: 0 days 6:00:01
  Flags: 0

• System <—*
  Processors: 12 [GenuineIntel:6:13:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 9415MB/16336MB 57%
  Paged: 24854MB/32670MB 76%
  Virtual: 163MB/ 4095MB 3%
  Load: 42%
  CommitTotal: 7815MB
  CommitLimit: 32670MB
  CommitPeak: 8085MB
  SystemCache: 5211MB
  HandleCount: 39011
  ProcessCount: 79
  ThreadCount: 1305

• Process Memory <—*
  Private: 3216MB
  WorkingSet: 3161MB
  PeakWorkingSet: 3424MB
  PageFaults: 33602752

• Error Logs <—*
  t ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016137’
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×082243’: Failed to resolve AimIK bone indices.
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×082243’: Failed to resolve AimIK bone indices.
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×082245’: Failed to resolve AimIK bone indices.
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
  Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’

• DirectX Device Info <—*
  VendorId = 0×1002
  DeviceId = 0×6738
  Version = 8.17.0010.1077
  Description = AMD Radeon HD 6800 Series
  Compat = 0×00000000
  VidMem = 4095 MB

I recently upgraded to windows 8.1 and I read somewhere that sometimes crashes/serious errors occur on windows 8.1, are you going to do something about this problem?

I’m having the same problem. Frequent but seemingly random crashes in WvW. Sometimes I can go for hours with no crash, sometimes multiple crashes in quick succession. I usually repair GW2 and restart my computer after a crash.

Sometimes I get the GW2 “send error to Arenanet” window, sometimes I just get the Windows “GW2 has stopped working” window, and sometimes the game just freezes and I have to ctrl-alt-del and kill it in task manager. In the latter case, it always causes me to have an open mic in Teamspeak, even though it’s set to push-to-talk.

I’m also running windows 8.1 on an i7-2600k (not overclocked) with 8gb ram and an Nvidia GTX 460 (latest drivers).

Ashley Segovia.8276:

Hi Nezz,

I’d recommend submitting a support ticket for this particular issue as we’ll likely need to collect a bit of info from you in order to track down the cause.

Does this mean that the over one hundred times I’ve reported this problem using the crash report pop-up thingy does nothing? We still have to submit a ticket to get this issue looked at and fixed?

I have made a “request” about the issue. I hope that will get resolved soon, it’s depressing since i play WvW every night for about 6 hours, every crash you have to re-queue. If you know anything, please post it here.

Leetsura.3507:

Ashley Segovia.8276:

Hi Nezz,

I’d recommend submitting a support ticket for this particular issue as we’ll likely need to collect a bit of info from you in order to track down the cause.

Does this mean that the over one hundred times I’ve reported this problem using the crash report pop-up thingy does nothing? We still have to submit a ticket to get this issue looked at and fixed?

I’ve been crashing (only in WvW) and that’s what I do – hit the report button in the dialog that pops up on my desktop.

Never knew I needed to submit ANOTHER ticket to get them to pay attention this this problem >.>

…oh what I wouldn’t give for a x64 client….

Hi, recently went from windows 7 to 8.1 and now having crashes like mad. Drivers up to date can’t figure out what I’m missing on this. Can someone please have a look at the errors and give some advise?

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Content is referencing a propID that doesn’t exist propId=‘1538527194733813354’
Texture missing mip chain: 0×01350d
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Model ‘0×079941’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082245’: Failed to resolve AimIK bone indices.
OnRecvRedirectQueueStatus: 1
Content is referencing a propID that doesn’t exist propId=‘1538527194733813354’
Texture missing mip chain: 0×01350d
Texture missing mip chain: 0×010140

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c6
Version = 9.18.0013.3523
Description = NVIDIA GeForce GTX 650 Ti
Compat = 0×00100800
VidMem = 3761 MB

I’m also crashing to desktop, takes about 15-20 minutes of doing nothing in town.

I don’t see an error log pop up anywhere, so I’ll have to dig around and see if I can find a log.

And same problems here. Yesterday my game just close without any errors when we fight at enemy keep, today i come to EB and every second battle with 3 zergs from 3 servers crash me to desktop with crash report. I saw my first crash at knights fights at LA LS, never was with me befor for near the year of playing, but when devs split zerg with aura limits i have no problems with it for all week after patch, so i think something wrong with game code when many ppl fight at same place. I have pretty fast pc with 16 gb of Ram and Nvidia 670 card, and have no problems with other applications while gw crashing, skype, online radio all play well, but game crash and close. I hope it will fix soon, coz 50-100 que every time killing me

I’ve been having this issue for months now, it even changed the times I play GW2 as in primetime whenever i would join in on a fight I’d crash and there I’d be again in a 50-100 man que. Glad to know I’m not the only one that has these and that it might get fixed at some point.

—> Error Logs <—
model ‘0×082239’
Material ‘0×034fc5’ is missing textures.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Material ‘0×034fc5’ is missing textures.
Texture missing mip chain: 0×00e689
Material ‘0×034fc5’ is missing textures.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Material ‘0×034fc5’ is missing textures.
Material ‘0×034fc5’ is missing textures.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×08223f’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×08223f’

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c0
Version = 9.18.0013.1106
Description = NVIDIA GeForce GTX 660
Compat = 0×00100800
VidMem = 4042 MB

—> Error Logs <—
x00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016178’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×0161a6’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016178’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘aura’ not found on model ‘0×016178’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Couldn’t find missile launch point for gadget ‘’.
Material ’0x034fc5’ is missing textures.
Material ‘0×034fc5’ is missing textures.
Material ‘0×034fc5’ is missing textures.
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristr’ not found on model ‘0×082239’
Model ‘0×00df13’: LightningSetActionPoints: destination action point ‘fxwristl’ not found on model ‘0×082239’
Invalid dynaset (of type 2) bounds (world space=true)

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c0
Version = 9.18.0013.1106
Description = NVIDIA GeForce GTX 660
Compat = 0×00100800
VidMem = 4042 MB

I am getting Crash errors as well; and I just updated the game today 4/19/2014 around 10:00 PM pacific time.

From seeing these crashes being a few weeks old, its clearly the game client.

If it were hardware issue, you would be blue screening by now.

I am also getting the same crash errors can we PLEASE get some info as to why this is happening Anet?

I am having issues too crashing randomly need help. I recently update drivers, but now when it does crashes, my mouse still can move in game but cant do anything, can hear background noises still playing normal. I am able to alt control delete force quit gw2 in task manger.

Here is my crash report

TehGrizzman.5207:

Here is my crash report

Your graphics driver is crashing:

• Crash <—*
  Exception: c0000005
  Memory at address 94a108a7 could not be written
  App: Gw2.exe
  Pid: 2056
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 32998
  Module: nvd3dum.dll <— Nvidia graphics driver
  When: 2014-04-27T21:28:29Z 2014-04-27T16:28:29-05:00
  Uptime: 0 days 0:46:19
  Flags: 0

This can be caused by defective hardware or software compatibility issues.

I would start by disabling all unneeded start-up items:

http://netsquirrel.com/msconfig/msconfig_win7.html