Game keeps freezing, error posted

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

I dont actually get the message that the game crashed, but the game freezes and ArenaNet.log still posts the error. I usually have to ctrl-shift-esc and cancel the process. Here is the error:


—> Crash <—
Exception: c0000096
App: Gw2.exe
Pid: 1176
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 17834
When: 2013-04-27T23:33:07Z 2013-04-27T19:33:07-04:00
Uptime: 0 days 0:07:01
Flags: 0

—> System <—
Name: STEPHEN
IpAddr: 192.168.1.7
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4533MB/ 8153MB 55%
Paged: 12300MB/16305MB 75%
Virtual: 1540MB/ 4095MB 37%
Load: 44%
CommitTotal: 4004MB
CommitLimit: 16305MB
CommitPeak: 4931MB
SystemCache: 4385MB
HandleCount: 21767
ProcessCount: 57
ThreadCount: 835

—> Process Memory <—
Private: 1768MB
WorkingSet: 1609MB
PeakWorkingSet: 1672MB
PageFaults: 3435770

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×1bc4 <—

—> Trace <—
Pc:0043bf80 Fr:0375f908 Rt:00720c4c Arg:461bbb00 039fa018 11f7b160 0375fb6c
Pc:00720c4c Fr:0375faf0 Rt:0072272c Arg:4131288c 00000000 3c39822d 0375fc84
Pc:0072272c Fr:0375fb60 Rt:007228f3 Arg:bebb6baa 00000000 007228f3 10c79430
Pc:007228f3 Fr:0375fb9c Rt:00832a61 Arg:3c39822d 0375fc84 427a0000 00000000
Pc:00832a61 Fr:0375fce0 Rt:0083363a Arg:3c39822d 016c87bc 00000000 06e38bc0
Pc:0083363a Fr:0375ff60 Rt:00833dfa Arg:0375ff84 0068c387 00000000 00833dfa
Pc:00833dfa Fr:0375ff94 Rt:77369ef2 Arg:00000000 69a60d3a 00000000 00000000
Pc:77369ef2 Fr:0375ffd4 Rt:77369ec5 Arg:008a6210 00000000 00000000 00000000
Pc:77369ec5 Fr:0375ffec Rt:00000000 Arg:008a6210 00000000 00000000 00000000

—> Thread registers <—
eax=03752833 ebx=154aa5a0 ecx=0375f920 edx=039f9ff4 esi=154aa5b0 edi=039f9ff4
eip=0043bf80 esp=0375f8fc ebp=0375f908
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

[sniped this part, post too long]

—> Error Logs <—
pId=‘1600443581500260911’
Content is referencing a propID that doesn’t exist propId=‘1600442293010072107’
Content is referencing a propID that doesn’t exist propId=‘1600439668785054226’
Content is referencing a propID that doesn’t exist propId=‘1600421428058948124’
Content is referencing a propID that doesn’t exist propId=‘1600421290619994655’
Model ‘0×0070a3’: Missing anim or fallbacks: ugtidlewlkb
Content is referencing a propID that doesn’t exist propId=‘1600448005316575798’
Model ‘0×006e1b’: Missing anim or fallbacks: tgtrunrrunl
Model ‘0×006e1b’: Missing anim or fallbacks: tgtrunlrunr
Content is referencing a propID that doesn’t exist propId=‘1600442086851641877’
Content is referencing a propID that doesn’t exist propId=‘1600421290619994655’
Texture missing mip chain: 0×010140
Content is referencing a propID that doesn’t exist propId=‘1600421428058948124’
Content is referencing a propID that doesn’t exist propId=‘1600421290619994655’
Content is referencing a propID that doesn’t exist propId=‘1600441043174588950’
Content is referencing a propID that doesn’t exist propId=‘1600443229312942633’
Content is referencing a propID that doesn’t exist propId=‘1600443319507255854’
Content is referencing a propID that doesn’t exist propId=‘1600443684579476012’
Content is referencing a propID that doesn’t exist propId=‘1600420874008166942’
Content is referencing a propID that doesn’t exist propId=‘1600443581500260911’
Content is referencing a propID that doesn’t exist propId=‘1600439492691395101’
Content is referencing a propID that doesn’t exist propId=‘1600442293010072107’
Content is referencing a propID that doesn’t exist propId=‘1600439668785054226’
Content is referencing a propID that doesn’t exist propId=‘1600421428058948124’
Content is referencing a propID that doesn’t exist propId=‘1600421290619994655’
Content is referencing a propID that doesn’t exist propId=‘1600448005316575798’
Model ‘0×0034ef’: Missing anim or fallbacks: ugetalk
Model ‘0×0034e9’: Missing anim or fallbacks: ugetalk

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1180
Version = 9.18.0013.1090
Description = NVIDIA GeForce GTX 680
Compat = 0×00100800
VidMem = 4042 MB

Please dont suggest updating drivers. The only reason Im using these is because the newest WHQL continually crashes itself as referenced here: https://forum-en.gw2archive.eu/forum/support/tech/I-have-been-getting-this-crash-A-LOT-in-Mists

I’m not actually sure if its a different problem, or Im just freezing instead of getting the error box.

(edited by Celeras.4980)

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

Tried most recent beta drivers anyway, still happens daily:


—> Crash <—
Exception: c0000096
App: Gw2.exe
Pid: 4600
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 17834
When: 2013-04-29T06:51:38Z 2013-04-29T02:51:38-04:00
Uptime: 0 days 0:07:28
Flags: 0

—> System <—
Name: STEPHEN
IpAddr: 192.168.1.7
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5454MB/ 8153MB 66%
Paged: 13033MB/16305MB 79%
Virtual: 1868MB/ 4095MB 45%
Load: 33%
CommitTotal: 3271MB
CommitLimit: 16305MB
CommitPeak: 3408MB
SystemCache: 1184MB
HandleCount: 17291
ProcessCount: 53
ThreadCount: 792

—> Process Memory <—
Private: 1506MB
WorkingSet: 1224MB
PeakWorkingSet: 1267MB
PageFaults: 3056376

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×1208 <—

—> Trace <—

[snip]
esi 0 14F94E88 3ff8815d c2894263 c5467fbf c4e7ba5e
esi
16 14F94E98 c427866c 415cdd78 3ff8815d c2894263
esi+32 14F94EA8 00000000 00000000 c30bfffe 41144e56
esi+48 14F94EB8 41144e56 00000000 00000000 3e1546fe
edi-32 03B13014 00000000 00000000 00000000 00000000
edi-16 03B13024 c2c80000 00000000 00000000 00000000
edi 0 03B13034 c5473411 c4e893d9 c425b6f4 c545eb71
edi
16 03B13044 c4e66a70 c4212700 00000001 00000000
edi+32 03B13054 3f6d1e07 03b13160 03b133b0 14f94450
edi+48 03B13064 00000000 3fb33331 00000000 00000000

—> Code <—
0043BF68 f6c40175 04ddd9eb 02ddd8d9 5dfcd902 …u……..]…
0043BF78 d95d08d9 065ed95d f4d94508 d9c0d945 .]…^.]..E….E
0043BF88 f4d9c0de ead9c9d8 dbdfe0dd daf6c401 …………….
0043BF98 7504ddd8 eb02ddd9 d95d088b c1d94508 u……..]….E.
0043BFA8 d919d945 fcd95904 d945f8d9 59088be5 …E..Y..E..Y…
0043BFB8 5dc20400 cccccccc 0f57c0f3 0f10010f ]……..W……

—> Stack <—
[snip]

—> Error Logs <—
00fd94’: Can’t link child ‘0×0493cf’ to parent bone ‘righthand’, there’s no bone with that name. Linking to root instead
Model ‘0×00e878’: Missing anim or fallbacks: castc
Model ‘0×0102c5’: Can’t link child ‘0×00d080’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00ff1c’: UnlinkModel called on CModel without LinkComponent
Model ‘0×0102c5’: Can’t unlink child ‘0×00d080’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0070a3’: Missing anim or fallbacks: ggtalrtrunr
Model ‘0×00ff7d’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00fd94’: Can’t unlink child ‘0×0493cf’ from parent bone ‘righthand’, there’s no bone with that name.
Model ‘0×00ff7d’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×0071f7’: Missing anim or fallbacks: ggtalrtrunf
Model ‘0×01029f’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f424’: Can’t link child ‘0×00ce40’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×0071f7’: Missing anim or fallbacks: cgtrunlrunr
Model ‘0×00f424’: Can’t unlink child ‘0×00ce40’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×006e1b’: Missing anim or fallbacks: wgtalrtwlkb
Model ‘0×01029f’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×00ff7d’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00ff7d’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×007925’: Missing anim or fallbacks: cgtrunrrunl
Model ‘0×007925’: Missing anim or fallbacks: cgtrunlrunr
Model ‘0×01029f’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×007209’: Missing anim or fallbacks: cgtrunrrunl

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1180
Version = 9.18.0013.2000
Description = NVIDIA GeForce GTX 680
Compat = 0×00100800
VidMem = 4042 MB

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

I’d really like an answer here, the uptime on both errors is less than 10 minutes. Says something..

[edit] Crashed in a 475-450 tourney game. F’it, putting in a ticket.

(edited by Celeras.4980)

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

Well that’s pretty cool. I open a ticket for this and attach the log showing all the driver versions I’ve tried (crash log shows 320.00, 314.22, and 310.90 in the last week alone -.-), and the guy tells me to use 314.22, gives me a link to download it, then closes the ticket.

Seriously?

Game keeps freezing, error posted

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well, did you do it? Did it work?

I agree that they should only close it after you have stated that it worked, if not then it should stay open.

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

…considering that the log already had the same error crashes with that driver version, what do you think? Of course it didn’t work, and they closed it after my reply stating such without responding again.

Game keeps freezing, error posted

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Opening a new ticket seems to be the only option then.

Game keeps freezing, error posted

in Account & Technical Support

Posted by: Celeras.4980

Celeras.4980

Heh, thanks for your insight.