Guild Wars 2

I can’t buy anything on the gem store, because I cannot buy gems. I cannot buy gems because every time I click through to complete the purchase, I get the following error message (formatted as below):

{
“error”: “parse”,
“type”: “orderMode1:error”
}

Help – I’m trying to give you my money! :p

I got this problem yesterday and I don’t know how to fix it. I also read the forum that said that wait for 15 sec to press confirm but I don’t work for me so I need help please help me.

When you fill in the CC info, make sure the text is all upper or lower case. I’ve run into issues paying with a CC when the info text is mixed (capitalizing the first letter made it fail). Just my 2 cents.

I recently tried to buy gems but I would always get the error ,“error” : parse and “type” : "orderModel : error . I checked the forums but most of them were for mac , I do have a pc that runs microsoft.

And of course as soon as you submit a ticket, it’s ’here’s an email w/ a program to download & run, btw you have to disconnect your router & do this, that, & the other to run it’.

Kitten that. Your gem store is broken. I submitted the details I have, & I shouldn’t have to transform into a tech wiz just to ask a simple question. If it takes that much, you don’t really need my money that badly anyway.

You aren’t alone. Running Windows 8 and getting the same error. Was able to buy gems just fine a few days ago.

Same error, Win 7 × 64

Same error using 3 diff cards

Same here, tried 3 cards and paypal.

Same error. I bought gems Success more times this year but I got the problem from yesterday to now.

Getting the same problem. Glad I am not alone and I HOPE that this doesn’t suddenly go through because I tried 3 times already and got the same error.

I hope the transaction ended there.

Having the same issue as everyone else on here. Also hoping that they don’t suddenly go through, I also tried a few times.

same problem and i’m using win 7

same problem. the store is probably just down guys.

Same issue, I hope they fix it soon. And that it doesn’t charge me for the attempts ive made.

Same problem here! phew good to know its not at my end.

Same stupid error Anet if you want my money then fix it!

L o L, will (probably) be fixed in patch today. (99% sure)

Same error here..

{
“error”: “parse”,
“type”: “orderMode1:error”
}

Im getting the following error when trying to buy gems. Never seen it before.

{
“error”: “parse”,
“type”: “orderModel:error”
}

I too am getting this error.

Glad it’s not just me. Tried a couple of times over the past 10 hours and no luck.

Oh thank goodness I found this thread, and others are receiving the same error message as I.

Somehow, knowing that the Arenanet system is having kittenfits and not my system is…relaxing.

And I too tried multiple times.

Lisa-Toddling off to pour myself a large glass of ice tea…oh..and I have Windows7

It is not just the Gem Store, the TP itself is wonky today. I can access everything but if I go to sell something on the TP, the screen comes up blank after I select my inventory item I want to sell. Most likely ANet will patch it today.

Getting this error as well over the past 12 or so hours.

Patch is out and the issue persists.

Confirmed, issue is still happening

Same issue here. Cmon guys, we want to give you our money. Why do this to us?

I’m just trying to give you money Anet! Still have the same error…

I’ve never had an issue purchasing gems before last night.

No reply yet from any mods on this issue? We just want to throw money at you guys! = )

Same problem in here as well, already submitted a ticket for this, but seems that’s a global issues i think?

same thing for me

I had still received the exact same parse message when I attempted to purchase gems earlier today.

I just now tried again before responding to the thread, & finally managed to make a purchase.

Well, it wasn’t just a gem purchasing issue. I had been playing the trial since 9/27, and tried all day to purchase the game, and was getting the same error as the folks above. I was finally able to purchase the game about an hour ago.

Edit: …and I think I just fronted myself out as a total GW2 noob.

Gaile Gray.6029:

I’m glad you could make that purchase, Snapdragyn. This thread has been flagged for the devs, because we believe the issue is resolved and yet, if someone of you are having issues, we want to continue to keep an eye on things.

Thanks for posting; I’ll continue to track this.

I tired 3 times to buy gems just after the patch came out, got the same error everyone here is talking about. I reset the game tired again now it tells me approval failed. I’ve used that card many times to buy gems, and it’s saved I have not changed anything about the card.

Gaile Gray.6029:

I’m glad you could make that purchase, Snapdragyn. This thread has been flagged for the devs, because we believe the issue is resolved and yet, if someone of you are having issues, we want to continue to keep an eye on things.

Thanks for posting; I’ll continue to track this.

I’ve tried purchasing gems many times today since the new patch came out. At first I got the error message like everyone above so I waited to give it time. In the last 30 minutes I’ve tried purchasing the gems again via credit card AND paypal. Neither way works. Now I receive “Payment Failure” over and over. GW2 is the only thing not accepting either my card or paypal at the moment. I hope this gets solved soon as I’m really excited for the new hairstyles

Now getting approval fail after getting :

{
“error”: “parse”,
“type”: “orderMode1:error”
}

I tried 3 diff cards

Hi -I’ve contacted support, but just wanted to mention here that I was unable to purchase gems as well. Didn’t get an error, just seemed to give an approval fail. I tried with paypal as well, and it ended up erroring on the guild wars side.

Can we please get an update on this? Support told me the problem is with my bank and my is telling me there is no problem. In fact, I just made a purchase. Please let us know what’s being done and if there is anything customers should do to be able to give you our money.

Avielle.2530:

Can we please get an update on this? Support told me the problem is with my bank and my is telling me there is no problem. In fact, I just made a purchase. Please let us know what’s being done and if there is anything customers should do to be able to give you our money.

Told me the same thing, but I bought gas and snacks today with no problem.

Yep I got that too yesterday. And today I brought a gems for 10 dollars and than I try to buy it again it just PAYMENT APPROVAL FAILED

hi,
I just tried to buy gems twice and got the same error as others:

error: parse
type: orderModel:error

I am getting the same error as well! I want to support ANet by buying hairkits and gems! Please help us! There is NOT an issue with my card. I have used it earlier in the day for other purchases.

Thank you! I’m sure the various teams put a lot of work into those hairstyles! It’s a shame because there are a lot of things on the gem store that I like and would like to get!