Gold missing from Inventory [merged]

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Posted by: Shimy.2576

Shimy.2576

So i came on this morning, had 1g 22silver and some copper, went offline after 40 min of playing, came back on this evening and i noticed i only had 86 copper left .. So far as i know, no one has accessed my account. Fix this please, the game aint fun losing all of my gold all the time

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Posted by: ReapersSolitude.1940

ReapersSolitude.1940

yeah i having the same issue i had 1 gold plus silver and copper and i go into a duegeon and come out with only 19 silver. this is crap

ReapersSolitude -LVL 80 Guardian/Fate/Commander – SOS has been my home since day one.

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Posted by: Saffi.9012

Saffi.9012

i also have some gold missing
i sold an rare item on the TP for just over 6 gold and had a few gold in my inv already say 3g
but logging in last night and i have only 3 gold
havnt bought anything major or anything that would cost 6g :/
it just seems to have disappeared

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Posted by: nithhogr.9681

nithhogr.9681

Just logged in now missing all my gold except 24 copper what’s going on with missing cash?. I have checked my transactions and haven’t got any odd ones.

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Posted by: Surge.2081

Surge.2081

Same happens to me.
I lost about 10G and a few craftigmats….

this really sucks!

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Posted by: xrecxtrogdor.4723

xrecxtrogdor.4723

Lost 37gold by a hacker and was told by GM Lloyd that the support staff wants to follow Diablo3’s business strategy by not restoring gold or items to the players no matter the circumstances…

Malefic Crown
TWIN
Jumping Puzzle Commander

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Posted by: randomhero.7894

randomhero.7894

I have also had this issue and reported it as an account hack even though I didn’t see any external connections listed. I would love to have a look at the log files on my account to see what happened to my missing gold and items. A substantial amount went missing, but everything wasn’t taken…

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Posted by: sheep.3178

sheep.3178

no point hopping the missing gold will be recover by to you, received email from them that they are unable to restore missing characters or items
so what we can do is to pray that it will not happen again

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Posted by: Mileto.4310

Mileto.4310

Just disappeared about 5 gold from inventory while PvEing… without doing nothing…

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Posted by: Mark.8250

Mark.8250

I have same problem everything was fine last night 09/09/2012, had a problem logging in this morning 10/09/2012 so I changed my password just in case.

Once I had successfully logged in I realised that I was missing 1 gold and cant account for its disappearance, I know its not as much as some have reported but it pretty much cleared me out.

Clearly I am not the only one it seems.

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Posted by: Gesler.3249

Gesler.3249

Just logged in after not playing since Thursday September 6th and now have no money and lost the 65 silver I had in the bank. It is entirely unacceptable if they cannot remedy this issue, especially if it was done because of my account being hacked. The mods in Warhammer were easily able to fix issues like this and I expect more from the time I have invested to get to this point than a “Sorry, can’t help you”.

Edit: So it looks like I was moved to a French European server and when I transfered back to Fort Aspenwood where I originally started, I now have 13 copper. WTF?

(edited by Gesler.3249)

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Posted by: Bobbiepiznug.6124

Bobbiepiznug.6124

Same, lost all my gold and all my items that werent soulbound. Really sucks and hopefully they can give it back if not this is bullkitten

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Posted by: amazingnessn.3170

amazingnessn.3170

Not a victim of the trading post (I don’t think), but I just had my account restored to me after being hacked for near a week and a half. I now have a few copper to my name and would like the almost 2 gold I had back if at all possible. Would sure make getting to my storyline quest a lot easier

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Posted by: Noobpowa.5964

Noobpowa.5964

Well at least i’m not the only one, but seriously it’s frustrating is the second time that happening this to me first time i lost 1 gold from nothing i logged in and my gold was gone, and today i lost 2 gold the same way and a bonus, all upgrade of my guild was gone, was just 2 upgrades but still a lost anyway. I just want to know if we gonna get our stuff back.

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

To repeat:

We have not been able to find a single case of gold going missing from an account unless:

  1. It was hacked
  2. The account holder is not considering that gold is based on characters and not the account, is looking for gold in storage instead of on a specific character

If things look normal but you feel you are missing gold, check all your characters and I bet the vast majority of you will find you do have the gold, after all, just on a different character.

If you think you may have been hacked, please change your password immediately and contact Support for assistance.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Tonnenproll.8437

Tonnenproll.8437

Well at least i’m not the only one, but seriously it’s frustrating is the second time that happening this to me first time i lost 1 gold from nothing i logged in and my gold was gone, and today i lost 2 gold the same way and a bonus, all upgrade of my guild was gone, was just 2 upgrades but still a lost anyway. I just want to know if we gonna get our stuff back.

Same happened to me. Fortunately I only lost 40s but still annoying.

I was not hacked and the money is not on another character.

I sold some stuff on the tradepost, collected the profits and logged out. When I logged back in I was missing 40s. Checked the tradepost if the money somehow returned to the pick up tab but it didn’t. Checked the bank to see if somehow the mats I sold mysteriously returned but to no avail.

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Posted by: Balkur.5406

Balkur.5406

This happened to me today, in the middle of play. Was sitting in Lion’s Arch with somewhere just above 5g (like 5g 3s or something). Took a waypoint to Frostgorge Sound and arrived with only 96s. Seems a 2.5 silver waypoint cost me 4 gold instead.

I thought this might be due to the Trading Post being down today. It came up for a period of about 30 minutes during play earlier today. However when I tried using it to buy Globs of Ectoplasm it would pause when I hit “buy”. I got no confirmation that the order was either processed or could not be completed, and the TP took no money from me or gave me no items. At first I assumed that the TP just finally got around to taking my gold for those orders.

However upon checking the TP I see no items and no gold. And thus I am now down 4g for no apparent reason.

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Posted by: Balkur.5406

Balkur.5406

All I know is, I better get either my money back or the Globs of Ectoplasm I was trying to buy. 4g is no easy feat for me to get.

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Posted by: bradaks.8295

bradaks.8295

Yep.. Lost 33 gold. I have 2 left. O.o

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Posted by: NomNomNathan.6145

NomNomNathan.6145

This happened to me today, in the middle of play. Was sitting in Lion’s Arch with somewhere just above 5g (like 5g 3s or something). Took a waypoint to Frostgorge Sound and arrived with only 96s. Seems a 2.5 silver waypoint cost me 4 gold instead.

I thought this might be due to the Trading Post being down today. It came up for a period of about 30 minutes during play earlier today. However when I tried using it to buy Globs of Ectoplasm it would pause when I hit “buy”. I got no confirmation that the order was either processed or could not be completed, and the TP took no money from me or gave me no items. At first I assumed that the TP just finally got around to taking my gold for those orders.

However upon checking the TP I see no items and no gold. And thus I am now down 4g for no apparent reason.

This happened to me lost about 12gold…………..great………………hate trade post….i was logged on the entire time so no my account was not hacked.

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Posted by: bradaks.8295

bradaks.8295

Glad I am not the only one. I double checked my log in list. I am the only one that was logged in. How could 33 gold just disappear?!?! This was coins IN my main’s inventory. I never logged out the entire time. What is going on?

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Posted by: Tomacco.7864

Tomacco.7864

Hey, i have the same problem, i was playing and tried to buy some stuff from TP, and now i have no items, and no Gold.

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Posted by: Jake Chambers.4531

Jake Chambers.4531

I lost 1 gold the same way. Checking to see if trading post was up, suddenly my 1 gold was gone (its alot to me). I tried to buy an ecto before trading post went down, multiple times, never worked. I don’t know if that had anything to do with it, however nothing is waiting for me to pick up arm.

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Posted by: JohnnySupernova.9182

JohnnySupernova.9182

I lost 60 some silver today, from the trading post issues.

I just logged in, and found a whole bunch of the items I was trying to buy (I now have an inventory full of the same item.), so if you guys are missing money, I suggest checking again. Maybe you’ll find your stuff!

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Posted by: Balkur.5406

Balkur.5406

Yea, my globs finally appeared. Although now I have three times as many as I wanted, and no money left. And I can’t even sell them because the TP is still down.

Anet, for the love of god, add in a trade function already. Or at the very least CoD mail.

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Posted by: Mooshke.5394

Mooshke.5394

big TP failure, we all bought items from TP, the order got trough somehow (way to many times) yet we are left with no items or gold. Now you are saying we magicly put it on our alts all at the same time? like we planned this?

Dont go looking for excuses Anet, it was poor maintenance, now earn that money and fix this.

thanks <3

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Posted by: xthanhz.2075

xthanhz.2075

I was trying to make a buy order for carrion dragonic boots for 1 gold and 50 silver. I had 5.65 gold in inventory at that time. The trading post went down for maintance. Few minute later i was down to 1 gold and 15 silver. I concluded that it place 3 buy order for the boot before it crashed. Trading post came back on and i went to trading post asap. I only saw that it placed 1 buy order for the boots. So i removed it in hope of getting all 4.5 gold back but after clicking remove, no gold was sent back to the pick up box and the I’m buying tab of the transaction menu says no result now. I really hope you guys will fix this error. The trading post is a mess and I’ve work countless hours for those 4.5 gold.

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Posted by: Jiggawattz.2697

Jiggawattz.2697

This is a huge problem and I am aggrivated that they are shrugging it off. The auction house has stolen over 2g from me before I realized it was causing problems with delivery, also I lost 600 gems trying to buy pets but I got shafted by this. Releasing the mac today was a stupid idea, mac users don’t even play this game often and it ruined gameplay for so many of us by stealing funds and downing the auction house which makes the game stagnant.

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Posted by: zephyr.6045

zephyr.6045

Same problem with me. Bought several dyes, but I’m guessing it put in an order for more than what I wanted.

Got nothing back from the TP and was drained about ~10G.

I’ll wait until the TP fully comes back online, but have already written this off as a loss.

With all these issues – what I would give right now to have trading back to what it was in GW1…

Having to grind again to raise the funds for gear after losing that money from map completions…very very disheartening.

- Zeph
Tarnished Coast
Norpass Imperium [NOPE]

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Posted by: Teza.5016

Teza.5016

I also had 9 gold just disappeared from me, now left with just 92 silvers. I’m pretty sure I was not hacked since I used a unique long password that I only use for this game. All my items were also intact, i’m sure a hacker would have cleared/vendored all the items as well. This is a really big problem

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Posted by: doomknight.9762

doomknight.9762

lost over 2 gold from this trading post, the issue REALLY needs to be addressed

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Posted by: mrtoolbox.7423

mrtoolbox.7423

lost my 5g to the evil TP aswell….

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Posted by: Vanity.2506

Vanity.2506

Yep. I put in a bug report yesterday afternoon. I lost 4 gold while the TP was bugging out. It’s so wonderful that they’re refusing to refund gold lost through the TP because of their buggy code!

Tried to buy 1 item. Got a response from the TP that it failed and could not be completed. I was then booted off the game for a “network error.” Could not log back into the game for 20 minutes as the “network error” persisted. Once I did log back in, I checked the TP, saw that it was “down;” I checked the Pick Up tab and there was the item that it said I wasn’t able to buy and my inventory was shorted twice the cost of the item.

Awesome!

Vanity Lionheart
That which yields is not always weak.

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Posted by: bradaks.8295

bradaks.8295

Just checked again this morning. Still at 2 gold from 35… Might have to take a long break if this doesn’t get fixed. I do not want to see 200+ hours of work and farm gone.

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Posted by: Vanity.2506

Vanity.2506

If you were using the TP when it went missing, check the Pick Up tab.

Vanity Lionheart
That which yields is not always weak.

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Posted by: bieber.5439

bieber.5439

6g missing aswell, fantastic

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Posted by: Notrub.6925

Notrub.6925

I had 5 gold 60 silver last night. When I logged in this morning I had 68 silver???
I tried to buy 1 gold of gems last night on the TH but it failed every time.
I checked the TH pick up tab and it says I have 10 silver and no gems.
And, no I have not been hacked. And, no it is not on another one of my 3 characters.

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Posted by: nuclear.9027

nuclear.9027

Lost 25g after trying to make a much smaller purchase on the TP last night. Even if I do manage to get a bunch of items out of it; I still lose out trying to resell them to regain my gold. Blah.

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Posted by: Rasir.8674

Rasir.8674

I’m missing some gold logged on today after using the TH and now my gold is gone, seems to be a common thing today… Also I have nothing in my pickup tab.

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Posted by: Pats.2907

Pats.2907

Tried putting in an offer of 10g for The Chosen of Rage but it would not go up. I ended up clicking it multiple times and a few hours later, after the trading post went down, I was missing the 30g I had in my inventory. Once it was back up, I removed the offers but did not receive the 30g back. Moments later the trading post went down again. I’m really hoping to have it back once this is sorted out. :S

(edited by Pats.2907)

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Posted by: Cingen.2058

Cingen.2058

Same issue here, I tried buying items from the tradepost when it was up at 3-4 this morning, kept getting a bug so I gave up. I log back on and all my gold is gone. Got no items either :/

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Posted by: Crabsy.8637

Crabsy.8637

I had a guardian character named Crabzy and I deposited about 50s in my bank and then deleted the character and made a new norn guardian named crabzy as well and then the game wouldn’t let me log in, I guess this happened during the roll back. So now I have my new guardian but the 50 silver is missing from my bank.

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Posted by: Jake Chambers.4531

Jake Chambers.4531

I just checked the trading post and most of my money, along with multiples if items I tried to buy yesterday, are there for pickup now.

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Posted by: VooDooU.4891

VooDooU.4891

I am adding my case of missing gold.. I really thought I was the only one. Over 3 weeks ago now I logged in to find I was missing approximately 1 gold. I first thought I was hacked and in my ticket regarding this we(Anet and I) discovered my account WAS secure. Thats where the customer service ended though. I wanted it to be looked into so that others wouldnt lose money. I know I didnt buy anything on accident.. my gameplay during this time period was very limited to what I could have purchased. There is simply nothing worth this much off vendors in by now I forget if it were Queensdale or Kessex Hills. Also since the TP was still down then… you get the picture.

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Posted by: Feralmoon.2967

Feralmoon.2967

so someone mentioned i might want to make my case here

Hi,
As you know earlier today the trading post was buggy, and for me it was not processing buy orders, now i tried to place a custom buy order but it did not respond and did not deduct my gold despite numerous tries, so i logged off for work assuming that i would try to place the order again when i got back from work.
Now imagine my horror when i got back and found that from the 8+ gold i had at the start of the day that i now only had 1 gold remaining in my inventory and lots and lots of the item that i thought had unsuccessfully been customed ordered and is sitting in my pick up tab, way more than i had originally intended to purchase.
This leads me to assume that despite not giving me a successful message, and not deducting my gold, that the order had been registered anyway.
Is there a way to rectify this situation? Because i certainly did not intend to blow 7 gold ( may not be alot to some of you but i just reached 80 barely a few days ago) on these items
Thanks for any help you can render

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Posted by: dbgtboy.9675

dbgtboy.9675

I lost 20 gold this morning, I am 100% sure I was not hacked, my Guild Wars 2 and email password are both unique (I do not use them on any other website). I also have email authentication enabled and nobody has attempted to login to my account. I also do not use any alternate characters or have ever deposited gold into the bank. I put in some orders yesterday while the trading post was briefly up but none of them went through, I am going to take a wild guess and say that the orders managed to go through this morning which is why I lost the gold. I am really hoping this is the case so that I can retrieve it all when the TP is back up.

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Posted by: Eddard.2930

Eddard.2930

I hate to say it but if the TP is acting funny, don’t try to place an order more than once (some of you state that you did this). Perhaps the TP is only very slow and multiple orders eventually DO get processed, resulting in an over purchase.

I know this doesn’t apply to all the posts in the forum but it might explain some of the problems that some of you are having.

My two cents.

I want to die peacefully in my sleep like my grandfather. Not screaming like the people in his car.

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Posted by: SLK.7039

SLK.7039

23 gold missing aswell , awful

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Posted by: doomknight.9762

doomknight.9762

so when are we going to get a GM post acknowledging this issue?

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Posted by: Masterpyro.4310

Masterpyro.4310

Merging my thread I just created:
So suddenly I’m just missing some gold.. TP is down so I know I didn’t buy anything. Here’s everything I did.

Had 5g54s
Deposited 1g to bank. Leaves me with 4g54s.
Go craft 12 greens to throw into mystic forge. Buy 6 silk threads totaling 28s80c.
Do nothing else but craft those items with mats I already had. Throw items into forge.
Fail miserably and still have 3 greens, craft 1 more to try 1 more time. Still green. Salvage item with rage.
Goto vendor to sell junk, notice I have 2g81s65c.
Wonder who broke math.

Where could my money have gone?? I attempted to buy some stuff hours ago on TP but got errors and none ever completed before it went down again. Issue maybe?

Please promptly develop proper admin tools for yourselves and then find where my moneys went please

PS: Am I an idiot for trying to craft my own greens to forge into a rare or does this only work with green drops? I got 2 forged rares out of looted armor and weapons earlier and then I make 12 master armor items and all give me greens back