Google Authenticator
I suggest you contact support. Use the tab at the top of the page and then go to ‘Ask a Question’.
ArenaNet Communications Manager
Yes, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Go here to remove the authenticator from your account:
https://account.guildwars2.com/recovery
(You’ll need your serial number)
After that you can re-add (which you should!) your authenticator here:
https://account.guildwars2.com/account/security
Tarnished Coast | Best cookies in all of Tyria